Fresh Flora London Reviews 118

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Easy website to navigate and everything went smoothly on my two orders. Beautiful roses and look so velvety and fresh. The scent is beautiful too. Really hoping they do truly last as long as is claime... See more

Rated 5 out of 5 stars

I initially bought a small flower box but when it arrived, it was a lot smaller than I expected. I called fresh flora to ask if an exchange can be arranged in person as the item will not have arrived... See more

Company replied

Rated 5 out of 5 stars

When the 'Rose in a Dome' arrived, the glass dome was broken. Fresh Flora immediately organised a replacement which was delivered on time for my mother-in-law's 100th birthday. Many thanks for excel... See more

Rated 4 out of 5 stars

I bought the small box arrangement which is beautiful and was a great gift. The only reason it’s not 5 stars is the packing of the item needs work, for such a delicate item I expected it to have more... See more

Company details

  1. Florist
  2. Flower Delivery

Information provided by various external sources

The UK's number one preserved roses gifting brand | Fresh Flora London offers a personalised shopping experience with a selection of handcrafted box designs & styles to choose from | Free next day delivery UK wide


Contact info

4.1

Great

TrustScore 4 out of 5

118 reviews

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Rated 1 out of 5 stars

Will never buy again

Didn’t arrive on time. Ordered 2 days before the date I needed for. And arrives 3 day after the date I asked for. I asked for a cancellation and never got an answer

June 15, 2021
Rated 5 out of 5 stars

My mum received her flowers this…

My mum received her flowers this morning and honestly it was the best birthday gift. She loves flowers and these were the perfect gift for her. Smells so beautiful too! 100% recommend

June 7, 2021
Rated 5 out of 5 stars

Perfect

enter on time and with proper care for something so delicate. the roses are amazing and they smell delicious! I recognize them 100%

May 2, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service, my mother in law just received their roses for their 60th wedding anniverssary from us, she loves them. Now, let's hope Fresh Flora keeps to their words and the roses stays fresh looking for the year or plus, fingers crossed.

All in all fab service. Thank you.

April 21, 2021
Rated 5 out of 5 stars

I love my box of 8 blush pink roses!!!

I love my box of 8 blush pink roses!!!
The roses are so delicate and beautiful. They smell amazing, although, you can feel that a rose oil / essential has been added. This is perfect for a gift. It looks luxurious and really fresh wherever you put it in your home. It looks amazing on my bed side table!

It was a bit difficult to remove it from the box - there is a thick soft layer protecting the box from moving. I would suggest not pulling the box from the middle as the lid fixed to the base might get detached from the box. It's better to use your fingers and grab the lid underneath. It was very difficult for me but I understand that this is there to protect the box with roses moving inside the package while transporting it.

I would order again in future for sure.

April 11, 2021
Rated 1 out of 5 stars

Bad quality

Bad quality, ordered my mum a white rose for Mother’s Day, they initially sent me a red rose which wasn’t what I asked for so they sent a new white rose which came broken then finally they decided to sent a box of 9 roses as an apology, it’s only been a month since we received the roses and the roses are already starting to break and has tears it’s not a good look, definitely not worth the money, these are meant to last one year.

April 1, 2021
Unprompted review
Fresh Flora London logo

Reply from Fresh Flora London

Hi Rhianna,
We're sorry to hear that, can you please send pictures of your upgraded arrangement to team@freshflora.co.uk so we can look into this.

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