Gas Worx Southampton Ltd Reviews 

118
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quickly got back to me, arranged a visit to quote (?Chris) and kept me updated despite traffic issues (M27), received quote next morning, 5 days later Sam arrived promptly at 0800hrs, Sam detailed t... See more

Rated 5 out of 5 stars

Excellent friendly company, always willing to answer any question, good sound advice and providing a feeling that you are part of their family and they were there to support you. Very happy with my i... See more

Rated 5 out of 5 stars

Richard surveyed our home and Ryan and Sam of Gas Worx Southampton fitted the complete central heating system in our ground floor flat. Very quick, Started Monday and finished Thursday mid day. An e... See more

Rated 5 out of 5 stars

Amazing! From start to finish the whole experience was brilliant. Richard came out to quote for our new boiler he was polite and efficient with no sales patter and provided us with a quote there and t... See more

Company replied

Company details

  1. Gas Engineer

Written by the company

My name is Stuart and I am the proud owner of Gas Worx Southampton. I have been in the plumbing, heating and gas industry for many years covering a wide variety of work, this includes all aspects of installations, maintenance and repairs. Working alongside large companies, Insurance contracts and Social & domestic housing. I have gained much experience and a good workmanship to carry out any job in the best possible manner. I now have a hard working team that will look after your job from start to finish and for added piece of mind a Domestic heating Insurance policy to ensure you are never left without an engineer to help if the worst should happen.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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4.6

All reviews

(118)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Complete new system in a Southampton flat

A 15 yr old system in a Southampton flat unexpectedly needed urgent replacement and I researched local tradespeople who could handle the work. My choice was Stuart and Gas Worx Southampton as they were efficient, the quote was comprehensive & competitive, plus they responded in a timely manner.
The work done was a full electric boiler and cylinder swop (install) and everything was done in 3 days, with the workmen being courteous, clean, tidy and on-time. They also provided a complete explanation of everything we needed to know and therefore I wouldn't hesitate to recommend this company.

October 19, 2021
Unprompted review
Gas Worx Southampton Ltd logo

Reply from Gas Worx Southampton Ltd

I'm very happy we could help you in your time of need. Electric boilers are the way forward for sure. Thank you for your review

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service.
Quick and reliable and the work was done to a very good standard.

Best regards Sharon

October 5, 2021
Gas Worx Southampton Ltd logo

Reply from Gas Worx Southampton Ltd

Thank you for your review, So happy your pleased with our service.

Rated 2 out of 5 stars

Fitted a new boiler to my rental…

Fitted a new boiler to my rental property in Southampton a few year back.

The install looked good at the time (though one of the joints later leaked).

The job was let down by leaving the old flue debris in the loft! I only discovered this after my tenants left and I had to clear out the property.

I contacted Stuart to request that he dispose of the old old flue and got no reply.

I would just say, keep a check on what is left behind after any work is completed.

In view of the reply I received to the last review (claiming the boiler is under the stairs, which it is not and didn't go in the loft, which he did), I am deducting another star.

November 5, 2020
Unprompted review
Gas Worx Southampton Ltd logo

Reply from Gas Worx Southampton Ltd

We are new to trust pilot and only just claimed it. I am very sorry to hear you didn't receive a reply from me. Did you call or just email? As good as I am at replying to emails I do missed some and also some end up in Junk by mistake. Regarding the claims of a flue in the loft if this is the job I remember the boiler located under the stairs, we would have no reason to enter the loft for this replacement. We always leave any scrap outside for a local metal man to collect, has worked for us for a long time. Regarding any leaks after install would have been resolved if a call was made. It doesn't happen often but we are only human.

I was only trying to remember which job you are, this was almost a year ago, didn't mean to offend. We install many boilers for people in many different locations. If an address could be sent to my email I would then be able to locate the installation. I'm Glad its all resolve. Many thanks

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