Royal Dutch Gazelle North America Reviews 

162
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently highlight the high quality and excellent design of the products, noting their robust construction. Many customers praise the smooth handling and overall enjoyable riding experience, making their journeys pleasant. The comfortable fit and upright posture are frequently mentioned, contributing to a superior user experience. People also appreciate the thoughtful features and aesthetic appeal that influenced their purchase decisions. Furthermore, many consumers attest to the long-term durability and sustained performance of their products over extended periods of use.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing satisfaction with their purchase... See more

Quality

Reviewers mention positive feedback about quality, highlighting high-quality components, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the high-quality components, ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only negative is the battery has fallen off twice due to the bike falling.

Rated 4 out of 5 stars

High quality product. Love it. Don’t like the confusing way of activating the bike on the app. Can’t be done.

Rated 4 out of 5 stars

The dealer that I bought the bike from was helpful and very knowledgeable. The company reps in the US very also helpful. There are many things I absolutely love about this bike; the way it rides... See more

Rated 5 out of 5 stars

Absolutely a great product. I purchased myGazelle Ultimate C380+ in February 2023. With nearly 2 years and 6 months of ownership I am approach 8,000 total miles ridden. Besides a shift cable adjust... See more



Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Manufacturer

Written by the company

For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands. Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(162)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This bike is just right for me

This bike is just right for me. It's not made for heavy duty riding and that's fine. I'm retired, so I love the step-thru, the weight, & the size. It's a lovely little touring bike.

March 22, 2026
Rated 5 out of 5 stars

A Pleasure to Ride

I just love my Gazelle. I purchased in September and look forward to ride every day, mostly for exercise and to enjoy the ambience of our local environment. It is an exceptionally well built machine, smooth and comfortable. I wish I had been introduced sooner!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a Gazelle Ultimate T10 mid for my wife!

I bought a Gazelle Ultimate T10 mid for my wife. We didn't know what to expect, as we were buying this bike based on test rides with Treks that had the same Bosch mid-motor and liked the way they operated. With something like 150+ new eBike manufacturers out there we were concerned about the expected company failures and merges that will take place as the industry consolidates. We wanted to buy from an established manufacturer, and that led us to Gazelle. The bike arrived, I put it together, and it went out for a test ride. My wife raved about how it handled, how smooth the ride was, and how the mid-motor adding to her pedaling action without jerking. I took it out for a ride and totally agree. This Gazelle is probably the nicest bike I've ever ridden. The fit and finish is great, the ride is great, the motor is great - I recommend this bike!

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Superb. Better than expected.

Now that I own a Gazelle T9, I’m able to see up close how beautifully built it is. The welds are smooth, the paint quality is like a Rolls Royce. But most of all it’s wonderful to ride. It fits me perfectly and feels as natural as riding a traditional bike — without the work! It’s so much fun.

November 27, 2025
Rated 5 out of 5 stars

Avignon a wonderful bike!

Purchased an Avignon late October. Really appreciate the ease of riding this bike provides. Love the upright positioning. I wish the saddle was a bit more cushy though. I will make an upgrade on this in the future. Solid bike.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I wrote a review already.same bike

I wrote a review already.same bike, still works great, only a bit of vine when low gear uphill only now and then. Bike shop says that’s when 8 am “workimg against the gears”. Who knew!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely a great product

Absolutely a great product. I purchased myGazelle Ultimate C380+ in February 2023. With nearly 2 years and 6 months of ownership I am approach 8,000 total miles ridden. Besides a shift cable adjustment just after my purchase and a Bosch Purion replacement needed and covered by warranty I have had no issues with this purchase. The bike looks and rides like new.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Bought the Eclipse C380+ from a local…

Bought the Eclipse C380+ from a local dealer here in Washington, DC. Lots of commuting time on my past two e-bikes (non-Gazelle) informed this buying decision. I wanted a more upright posture, front suspension, little to no maintenance (I was having to clean/lube chain twice a month), stepless transmission, excellent build quality, and be esthetically pleasing. I hit a home run with the Eclipse C380+. The Bosch auto mode coupled with the Enviolo is a match made in heaven, and the 750wh battery means I have no range anxiety and I don't have to charge at work before the evening commute. I added the Bosch ConnectModule kit after I purchased (easy to install yourself), for piece of mind. Around 700miles in, I recommend without reservation.

July 29, 2025
Unprompted review
Rated 3 out of 5 stars

The annoying aspect of the Arroyo C8 CMB

I recently purchased the Arroyo C8 CMB. I highly rate the comfort level (saddle!), the easy switch adjustment on the handlebars (no tools needed!) and the pure joy of exerting low energy while climbing a sharp hill with a 25 mph wind in my face. This is what I paid for and I'm happy in this regard. The not-so-pleased part includes a squeaky battery casement when riding. I found the issue mentioned on a reddit site specific to this model. I have added grease to the sides of the battery and added a sponge cushion to the bottom of the battery before loading it. Bike shop did some adjustments to the removable cover to no avail. The noise is truly ruining a pleasurable ride.

May 23, 2025
Unprompted review
Rated 3 out of 5 stars

Gezelle Arroyo C8- Two years of adjusting

Gezelle Arroyo C8- It took me 2 years to finally adjust the Wave Frame of my C8 so it was somewhat stable.
When I first got the bike, I set the seat and handlebars for an upright position. I was shocked how much frame shimmy the bike had. I seldom rode it. I considered it to unstable. I finally figured out if I slant the seat forward and lower the handlebars, my body becomes the third leg of the frame triangle. Much more stable. Not a position I prefer, but I now ride it more often.
If Gizelle thickened the downtube (battery) and the "bridge" to the seat post 1-2 mms, the low step frame would be much more rigid.
All other parts of the bike are excellent.
Craig Knox

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

The test ride on the Arroyo Elite C7

The test ride on the Arroyo Elite C7 sold me after a few other rides of other brands. It's a smooth ride and a solid piece of equipment. The style and color were appealing from the start. The ride sold me! I call it the Volvo of bikes.
I still love my 1992 Cannondale H400 for daily trip around town.
They get along fine in my garage:)

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

After loving being an endurance cyclist…

After loving being an endurance cyclist and bike commuter up to 60 miles round trip, this 72 year old decided to purchase a T10+. Low back issues and a future knee replacement hinted it was time. I continue to ride my carbon bikes, but I'm realizing how this bike can be used in different ways. Firstly, I've replaced the 11x36 cassette with an 11x46. It allows me to push up steep climbs in eco giving me a more natural cadence using less power. It's fun and impressed me on how much exercise it allows. Secondly, I use it to run errands. It's more enjoyable for me to ride my t10+ to a destination, rather than drive. I have it set up as a touring bike hoping to use it it in that way soon. I purchased an extra battery for future long rides. While I continue to think of new uses for my bike, I'll enjoy the fun of just riding it.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Early thoughts on a great bike

Early thoughts on a great bike. I have the Eclipse C380+ HMB 55" orange version in the UK. I'm really pleased with it. I like the Enviolo gear hub stepless gears, BUT it is significantly noisier when the motor is on. There is an electrical whine from the motor which stops when it's ridden when the electric motor is turned off. It is not very loud, but when people compliment the belt drive as being silent, it is a shame to have that motor noise! I have ridden other ebikes, which are whine free under load. The noise will not bother you in town but just might in the country.
The GPS battery is supposed to last 10 days, but it did only 2 days recently when the main battery was out (This seems to have improved).
Rear tyre specification should be changed to a more puncture proof one.
The GPS tracker is a yearly subscription service, 1st year free.
Overall, though, I have no regrets. This is a positive review about all the other features. It ticks loads of boxes, and I hope to remain envy free when I see other people's purchases. I'm just giving some context. The charger is not compatible with most earlier Bosch models :-(

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reflections After Three Weeks with The Eclipse

I've owned my Gazelle Eclipse now for a little over three weeks and so far, I absolutely love it. I have already put 230 miles on the bike in that time. I'm a 69 year old, lifelong daily cyclist who has experienced knee problems and had not ridden for the better part of a year, so I thought it might be time for an eBike. The Eclipse has got me back on the road in a big way and I'm getting plenty of exercise too! I might also add that I own several very well made non electric Dutch bikes and the Gazelle Eclipse is by far a superior machine in every regard. I wish I would have invested in a Gazelle sooner.

March 17, 2025
Unprompted review
Rated 4 out of 5 stars

Great Bike - Less Than Stellar Assembly/Reliability

This is a comfortable and powerful ebike and overall I am happy with it. Unfortunately, I've had several problems with it that has caused me to take it back to the dealer. First off, I don't think the bike was assembled well nor was it prepared for delivery when I took possession. There was glue residue on the fenders and the forks from wrapping during shipment that was not removed prior to delivery. Additionally, the derailleur was not set up correctly causing the chain to slap. No one really explained all the features of the bike at delivery. On two separate occasions the bike would either not turn on or would turn on then turn off almost immediately. Once this happened when I was 15 miles from home. The service tech found issues with the battery and a plug missing from the bottom of the motor. The central issue was a communication error. Hopefully, they have it fixed. I've had two other ebikes (Trek and Cannondale) that I rode over 3,000 miles each and never had a single issue. While the Gazelle is the more powerful and comfortable of the three e-bikes I've owned, it has been the least reliable. If had it to do over again, I would likely revisit Trek for a comparably outfitted e-bike.

February 11, 2025
Rated 5 out of 5 stars

Satisfied Gazelle Customers

My wife and I didn't do a lot of comparison between the various E-Bikes on the market, we shopped locally with a dealer who has been dealing Gazelle bicycles for years and with his knowledge and confidence in the Gazelle product line. It took no time to convince us that the Gazelle bicycles were a great fit for us. Within 3 months from purchase to parking the bikes for the season, we each put on more than 750 miles. These were the right bike for us, and we like passing on our satisfaction with others in terms of product endorsement.

February 11, 2025
Rated 3 out of 5 stars

My Gazelle

I got my Gazelle late last November and, living in Maine, the weather has not made it possible to ride any bike. 🙂 The first 2 short rides were great and I look forward to the weather getting warmer (in the 40’s 👍🏻) and taking my Gazelle out often. 🙂

February 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look