Royal Dutch Gazelle North America Reviews 

162
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently highlight the high quality and excellent design of the products, noting their robust construction. Many customers praise the smooth handling and overall enjoyable riding experience, making their journeys pleasant. The comfortable fit and upright posture are frequently mentioned, contributing to a superior user experience. People also appreciate the thoughtful features and aesthetic appeal that influenced their purchase decisions. Furthermore, many consumers attest to the long-term durability and sustained performance of their products over extended periods of use.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing satisfaction with their purchase... See more

Quality

Reviewers mention positive feedback about quality, highlighting high-quality components, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the high-quality components, ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only negative is the battery has fallen off twice due to the bike falling.

Rated 4 out of 5 stars

High quality product. Love it. Don’t like the confusing way of activating the bike on the app. Can’t be done.

Rated 4 out of 5 stars

The dealer that I bought the bike from was helpful and very knowledgeable. The company reps in the US very also helpful. There are many things I absolutely love about this bike; the way it rides... See more

Rated 5 out of 5 stars

Absolutely a great product. I purchased myGazelle Ultimate C380+ in February 2023. With nearly 2 years and 6 months of ownership I am approach 8,000 total miles ridden. Besides a shift cable adjust... See more



Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Manufacturer

Written by the company

For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands. Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

162 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(162)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought my bike for my 60th birthday

I bought my bike for my 60th birthday. It’s been nothing but joy to me since I purchased it. The range is wonderful. And it has allowed me to go places or I would not be able to go. If I have one complaint it’s that the bike is a little heavy other than that I would highly recommended for the price and the value.

February 11, 2025
Rated 5 out of 5 stars

Bike - independence

my bike has given me an independence i havent had in 2 years. i am recovering from cancer and the neuropathy has been severe

February 11, 2025
Rated 5 out of 5 stars

75 year-old recreational & fitness rider

I am a 75 year-old recreational/fitness rider. After owning three Treks, a Giant and a Specialized over several years, my dealer steered me towards a Gazelle T10+ and I was immediately impressed. The difference in quality, balance, ride and handling characteristics were immediate and the attention to fit and finish is excellent. And the best news... my new T10+ is an absolute beast on those hills that, until now, used to ruin my ride and leave me exhausted. I can now stay out longer, ride further and enjoy the experience.

February 11, 2025
Rated 5 out of 5 stars

Love the bike

Love the bike. Turning the light on/off is not a simple thing so I leave it on all the time. Better design would be great.

February 10, 2025
Rated 5 out of 5 stars

Gazelle ultimate T10 - The Ultimate Ride

I've recently purchased a Gazelle Ultimate T10 and would like to offer some comments. First, I want to say that this bike is without a doubt the best bike (electric or manual) I've ever owned. The quality of the build is exceptional and the design and balance are superb. I test rode two Treks and a Giant prior to the Gazelle and none of them matched Gazelle's feel and quality. After riding approximately 500 miles, I have two comments I'd like to make for your consideration in later builds. They are: A redesign of both the rubber charging cover and the chain guard. I would suggest making the charging cover out of a hard plastic with a spring closing hinge and soft rubber seal. The current flexible, soft rubber cover does not provide adequate protection from moisture and the small rubber post insert design to keep it closed is fussy and hard to secure. Regarding the chain guard, I’ve removed it several times to service the chain and it's apparent that the plastic retention clips are insufficient and will not stand up to repeated removal and replacement. Additionally, the chain guard itself would be of better quality if it were made of the same material as the fenders. Thanks for listening.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

love my cute Medeo T9!

I bought a Medeo T9 from my LBS and it is a joy. I gave up biking due to spinal issues and after traveling in Europe and seeing so many e bikes, I had to get on board. I tried several brands and styles and couldn't be happier with my Gazelle. The T9 feels zippy, light, and all-around fun. It makes me happy to run errands and is the cutest bike ever!

October 30, 2024
Unprompted review
Royal Dutch Gazelle North America logo

Reply from Royal Dutch Gazelle North America

This is great to hear Betsy! Have fun out there riding your Gazelle!

Rated 5 out of 5 stars

I joined the e-bike family reluctantly…

I joined the e-bike family reluctantly but at 81, decided it was time. I bought a slightly used 2021 Gazelle C8 step through model in early July and four months and 3000 kms down the road, I wish that my "time" had come a lot earlier. It has been an absolutely wonderful experience. Hilly terrain and/or windy conditions which had more and more been giving me an excuse to take the day off are no longer an issue.
As to the bike itself, I cannot compare it with other products since this is my only e-bike experience but I can say without reservation that it has no faults. I'm about a 40 to 50 km trip driver and my battery consistently predicts around 125 km before a charge is required so no issue there. The seat is more comfortable than the one in my living room. Mechanically, it's like that energizer bunny - no issues. The electronics are quiet. The shifting is smooth, easy and responsive and you can sweat or not - your choice.
Something I think to do with age was causing me trouble lifting my leg over the bar of my touring bike, so the step through style is a welcome feature and also the more upright position is an improvement.
I could go on but you get the idea. I am biking more and enjoying it more. What else is there?

October 27, 2024
Unprompted review
Royal Dutch Gazelle North America logo

Reply from Royal Dutch Gazelle North America

Thank you Jim!

Rated 5 out of 5 stars

Love my Gazelle

Love my Gazelle! It is so smooth and easy to operate! Shifting gears is easy with one hand. The battery charglasts for me a long time. Love the extra boost hen shifting to max mode to get up a hill. I’m in my late 60s and this has taken years off my life!

October 1, 2024
Unprompted review
Royal Dutch Gazelle North America logo

Reply from Royal Dutch Gazelle North America

Thank you Nanci! Have fun out there on your Gazelle!

Rated 5 out of 5 stars

Avignon C380....The Cadillac of comfort bikes!

My wife and I both just got the Avignon C380. We love the Bosch system and especially the internal CVT transmission. It's so smooth and quiet and easy to shift. The other features we really like are the belt drive, integrated lights, adjustable handlebars, the fact there is no derailer. It just has everything we wanted in an upright comfort bike. This bike is the Cadillac of all bikes!

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

This is my 3rd ebike

This is my 3rd ebike. My first two were Trek. My latest Trek has 8,000 miles and I wasn’t planning to replace until I hit 10,000.
However, I saw the Gazelle and liked the new Bosch system with the gears in the hub and shifting by turning the grip. What a game changer, love the silent shifting! The bike overall is well designed and at least comparable to my Trek. Great bike, highly recommend!

October 15, 2024
Unprompted review
Rated 4 out of 5 stars

I absolutely LOVE the EBike

I absolutely LOVE the EBike! Definitely makes riding more pleasurable! I don't worry about the wind or the hills.
I have done several lengthy rides, 70 miles, 50 miles, and 45 miles and my battery is a bit of a disappointment. I read about the battery life of a 400 watt and now it makes sense how long it should last on these rides.
I have been searching for a higher watt battery and am unable to find a compatible replacement at a higher watt. I have also contacted Gazelle concerning this matter and would like some information or a price on a higher watt battery or something I can upgrade. I want to ride longer distances, of course, but need a longer battery life.
PLEASE, any information would be helpful.
I also did not have a shock absorber seat post and i noticed on the other Gazelle bikes online that the seat post was standard with the bike. It would have been exceptionally awesome to have had that in place. I feel when paying over 2000$ there should be easier access to batteries, accessories, replacement parts, seats, seat posts, and other bicycle parts for this particular EBike.
The cost of bags and bicycle racks is extremely expensive and not everyone can afford those prices so we have to improvise.
I would absolutely love information on some solutions!
THANK YOU

September 8, 2024
Unprompted review
Royal Dutch Gazelle North America logo

Reply from Royal Dutch Gazelle North America

Great to hear you are loving your bike! Feel free to reach out to us at info@gazellebikes.com and we can help you with any other questions you might have.

Rated 1 out of 5 stars

Bike display went blank after my first…

Bike display went blank after my first ride and nobody has been able to fix it. Their dealer network is clueless. It's been in the shop for weeks.

July 13, 2024
Unprompted review
Royal Dutch Gazelle North America logo

Reply from Royal Dutch Gazelle North America

Hi Travis. Sorry to hear you're having an issue with the display on your bike. Can you reach out to us at info@gazellebikes.com? That way we can get more information to get you and your bike back out on the road!

Rated 5 out of 5 stars

What a great bike

What a great bike! I love the way I can go up steep hills. No more stopping to rest halfway up! The T10 is great for trails too. When the weather is nice, I have no reason to use my car! This was a smart purchase!

August 22, 2024
Royal Dutch Gazelle North America logo

Reply from Royal Dutch Gazelle North America

Thank you for the review, Joe!

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