Royal Dutch Gazelle North America Reviews 

162
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the product, noting its excellent design, sturdy construction, and beautiful build. People consistently highlight the comfortable and smooth riding experience, appreciating the handling and ease of use. Consumers are particularly impressed with the power and battery life, often mentioning the smooth motor assistance and lack of range anxiety. Many also find the bikes offer a great fit, especially for taller riders, and appreciate the ease of adjusting them to personal preferences.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing happiness and satisfaction with... See more

Quality

Clients share positive opinions on quality, highlighting high-quality components, ease of use, and... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of use and comfortable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only negative is the battery has fallen off twice due to the bike falling.

Rated 4 out of 5 stars

High quality product. Love it. Don’t like the confusing way of activating the bike on the app. Can’t be done.

Rated 4 out of 5 stars

The dealer that I bought the bike from was helpful and very knowledgeable. The company reps in the US very also helpful. There are many things I absolutely love about this bike; the way it rides... See more

Rated 5 out of 5 stars

Absolutely a great product. I purchased myGazelle Ultimate C380+ in February 2023. With nearly 2 years and 6 months of ownership I am approach 8,000 total miles ridden. Besides a shift cable adjust... See more



Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Manufacturer

Written by the company

For more than 125 years Royal Dutch Gazelle has produced the highest-quality, most comfortable, lightweight bikes possible. Our focus on thoughtful design and technical innovation are inspired by our love of cycling, and a belief that bicycles should be a part of daily life. Our bikes feature low step-through frames to allow easy use by everyone, powerful and reliable mid-drive motors to get you where you need to go, and come complete with everything you need such as fenders, racks, lights, bells, locks and kickstands. Here at Gazelle, we believe that everyone should be able to enjoy the ride, because Nothing rides like a Gazelle.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(162)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you’re like me thinking is it right for me don’t just go for it you won’t regret it

Glad I took the plunge into e biking I’m a novice 63 year old cyclist with a dodgy heart so normal cycling was off limits looked at loads of bikes and manufactures but liked the look of the gazelle bike especially the c380 it had everything I needed strong reliable motor hub drive the style is just classic Dutch not heavy at all or it doesn’t feel heavy the ride is smooth changing between the different modes on the motor to help me on hills is a breeze plus the little Bosch display let’s me know if I’m in the right gear and gives me all the information I need an understand without being too complicated which puts more pleasure into riding than thinking about lots of different elements that come with cycling would I recommend this bike to someone most definitely I made the right choice and so should you if you like this style of riding upright and pleasurable you won’t be disappointed

July 31, 2023
Rated 5 out of 5 stars

I wasn’t planning on buying an…

I wasn’t planning on buying an expensive e-bike but after test riding a couple of lesser value and newer to ebike industry. I just knew to invest in the Gazelle bonus plus it was on a summer sale! I bought from a trusted bike store- bought a bike 14 years ago. The sales person Mike spent a lot of time with me orientating on the T9. Reassured me of the quality and safety of my new ebike. No buyers remorse.

July 9, 2023
Rated 4 out of 5 stars

The bicycle and its components are very…

The bicycle and its components are very good.

For the last three years, I had two Gazelle Bikes. One was the Citizen T9 and the last one the Ultimate C380.
Two points that can be better:
1. The manuals (for both bicycles)-these should be more specific to the purchase product. The manual includes all kind of information that do not pertain to the specific bike.
2. The dealers -after two or three weeks of the sale, should have a follow up telephone call asking information about the bike performance and any adjustments that may be necessary.
(i.e. the front brakes of my bike were squealing).

The best of the whole purchase:

My bike was missing a small part. I took some photos and sent an e-mail to Gazelle in Holland. In a few days a lady by the name Christine, replied to my message. Within three weeks, someone in California mailed the part missing. Excellent customer support. Thank you.

June 27, 2023
Rated 5 out of 5 stars

I believe Gazelle makes a real high-quality bike.

I believe Gazelle makes a real high-quality bike that is easy to use, and operations are very intuitive. I am 78 years old and haven't ridden a bike for many years. I am quickly gaining confidence in this bike and know I will get a lot of use from my Gazelle.

June 18, 2023
Rated 5 out of 5 stars

The Medeo's are incredible...

The Medeo's are incredibly beautiful, functional and graceful riding machines - making transit, exploration and adventure a surely confident and joyous time. I love riding my T-10 (named Duchess) and my T-9 (named DoubleDutch) on the magnificent San Francisco hills and valleys. From the bottom of California Street to the top of Nob Hill, I rode a 25% (400 feet) grade, in 2nd gear/Turbo in 15 minutes! - and "reached halfway to the stars"!!! If only we could get to 50% E-bikes, 30% public transit, 20% private autos, and reach our vision zero goal. Can Gazelle help us get there?? I'm in...

May 12, 2023
Rated 5 out of 5 stars

I bought my Gazelle Medeo T9 back in…

I bought my Gazelle Medeo T9 back in May 2021 (when e-bikes were difficult to find during the pandemic), and it has reduced my dependence on a car. I took advantage of the MIK rack and added a rear basket and panniers which worked out great for picking up groceries and take-out, and replaced the stock saddle with a Selle Royal Respiro Relaxed seat and now enjoy 20-30 mile rides along the SF Bay Trail. The Bosch Active Line Plus 3rd generation motor makes headwinds almost unnoticeable. However, my Bosch Purion display failed after 1 year, but my local Gazelle dealer had it replaced hassle-free and at no charge. Overall, a really good electric bike with quality components, build and comfort. Still rides like new after 2500 miles.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

The T-10 is a fantastic bike

The T-10 is a fantastic bike! It's so well made. I have supreme confidence in it when speeding down a hill. You need to trust the equipment when those conditions exist. I also love the "natural feel" of pedal assist. You can get a fantastic workout (contrary to what non eBike owners believe) on this bike.

May 24, 2023
Unprompted review
Rated 4 out of 5 stars

first commute

Went on my first commute of 46 miles round trip and it was great with the c380+. I did have to add a spring seat post and new saddle because frame is so stiff. The battery lasted 23 miles in sport and turbo modes.

May 7, 2023
Rated 5 out of 5 stars

Well first of all the bike is a good…

Well first of all the bike is a good bike in its price category. We had a couple options for similar quality e-bikes in this same price category ($3000)) such as Trek and Specialized, but it also came down to the consumer experience. Our initial experience at Wheel Wrangler involved the owner Bill and his wife Katie, and it was what made all the difference. Their time and energy, their willingness to answer questions, and their willingness to let us try out these bikes, made the deal and my wife and I now have new e-bikes which already have given us experiences that we had stopped considering given our advancing age and all the lovely collateral possibilities that come getting old. These bikes feel more like a bike that has a guardian angel standing by to give you a bit of a nudge when confronting hills and nasty headwinds rather than riding a scooter or motorcycle. The ride is reasonably comfortable, fairly quiet, and brings back some of the fun we all experienced earlier in our life.

May 1, 2023
Rated 5 out of 5 stars

Gazelle T10 Ultimate

Just received my new Gazelle T10 Ultimate. This is a high quality bike for design, build and components. Very smooth process to order and have delivered to a local bike shop. Great bike!

April 1, 2023
Rated 5 out of 5 stars

Nothing rides like a Gazelle

Nothing rides like a Gazelle. What a great place to check out the newest e-bikes. It was fun great to do a test ride on the Gazelle C380 HMB. Definitely take some time to check out their Experience Center.

May 14, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look