Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys
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See what reviewers are saying
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
341 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
After a few days from purchase I chased…
After a few days from purchase I chased to find out when I may expect to receive my item to be told in email it’s not in stock and they are waiting for supplies from Europe.
I’ve phoned and left a voicemail mail, I’ve also replied to the email and 2 days later still no response. I would not have purchased my item had I of known I wouldn’t have it any time soon.
March 26, 2022
Reply from Get On The Water Ltd
Hi Nik,
Thank you for your order and apologies for the delay in coming back to you.
Jobe have had to stock a warehouse in the UK due to the difficulty of getting goods quickly in to the UK post Brexit.
As a result the stock levels have been reporting incorrectly – we are working hard to fix this – but unfortunately sometimes a few items do take longer to arrive than we’d hoped.
I'm just waiting for an update on the shoes you have ordered with a hope that I can get a pair in quickly so that you have them to take on holiday.
Kind regards,
Gareth
Hot pink towel robe
Ordered a towel changing robe as they are really good value from this company. Had a much appreciated email from Katie explaining that staff were away and my order would be delayed. Having said that my order arrived within two days of the revised date, very impressed. Will certainly recommend you guys to family and friends and will use again.
March 16, 2022
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, had a few email enquiries which were dealt with quickly and efficiently. Great range of products and fantastic customer service. Will happily purchase from them again.
March 8, 2022
Excellent customer service
Excellent customer service, fast delivery. Would definitely use them again.
February 14, 2022
Fab quick weekend service
February 13, 2022
Gul Evorobe
Good service and product. Gul evo robe is ideal for protecting against wind and rain.
February 8, 2022
Love my Moonwrap
Love my Moonwrap!
Good customer service. Good product and good price...
Thankyou!
February 6, 2022
Absolutely brilliant service
Absolutely brilliant service. Company went out of their way to get an item dispatched to meet a tight deadline and provided prompt information
January 21, 2022
Great product , great price
Great product , bought for my son who plays rugby for when he is standing on the sidelines. It is half the cost of other dry robes .
Arrived quickly and good communication arising with vendor.
January 17, 2022
Thank you get on the water for having…
Thank you get on the water for having stock of quality sup fins . Changing fin for conditions can make you quicker and get more out of each race. Fins can improve the ride of everything from all round, touring and race, but not many retailers provide them.
January 13, 2022
Reply from Get On The Water Ltd
Thanks very much for your review - we're SUPers ourselves and know how important a good fin can be :) Have fun out on the water
Great customer service.
Ordered some wetsuit boots. Somehow they disappeared in transit. Money refunded with no quibbles. I ordered another pair and they arrived next day. Excellent service.
December 22, 2021
Very helpful and speedy service
Very helpful and speedy service. Would definitely recommend.
December 21, 2021
I would definitely recommend this…
I would definitely recommend this company ,very professional making sure I got my order in time for xmas .Customer service was second to none.
December 15, 2021
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