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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff as efficient, experienced, and professional, providing great advice and support throughout their cases. Many people appreciate the clear communication, regular updates, and the team's dedication to achieving the best possible outcomes, often securing compensation and ensuring repairs are completed. Reviewers are particularly satisfied with the company's ability to help with housing issues and navigate interactions with councils. However, some people were dissatisfied with the service, citing issues with communication, such as slow responses, conflicting information from different agents, or a complete lack of updates. A few customers also expressed a lack of clarity regarding the company's affiliation with the council during initial contact, and some experienced delays or unfulfilled promises regarding repairs and compensation, with questions raised about the process of managing settlement funds.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers, including the daughter of a customer,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being very helpful,... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers praise the helpful, professional, and... See more

Claim

Customers had ambiguous experiences with claim. Many reviewers expressed satisfaction, praising efficient... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy with the service I received from Gowing Law. All though it was due to a cold call all the staff were very efficient and experienced. The company kept me fully informed and upto d... See more

Rated 4 out of 5 stars

The service provided was good. No organisation is ever perfect and perfection is not what I am looking for. I was happy with the follow ups. There has been short comings from my end with my responses... See more

Rated 4 out of 5 stars

I was approached by a third party regarding a disrepair at my home that my social landlord had neglected and once Gowings had been in contact the landlord quickly swung into action. However, the issue... See more

Rated 3 out of 5 stars

Hi I started off this for my mum and as of today’s date 10/03/2026 no work has begun on mums house I now am finding this very unacceptable . We were told work should begin by December last year but... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

The official Trustpilot account of Gowing Law Solicitors - your Legal Champion. If you need to make a personal injury claim, call us on 0161 808 8888.


Contact info

3.8

Great

TrustScore 4 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not the best service Jill provided as…

Not the best service Jill provided as it seemed like she was annoyed by talking to me over the phone few times and on emails. I provided a feedback to her manager and hopefully other people would be treated better way than me.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great help

Gowing Law is helping me to complete the repairs that had been pending for more than two years. This was done professionally throughout. However, some repairs were left out not approved as agreed with Gowing Law. The repairs too were not completed on time as agreed.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely 100% recommended

Absolutely 100% recommended, very professional polite and extremely supportive from start to finish. Kept me updated all the way and successfully helped with getting outstanding repairs sorted, I can't thank them enough.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Gowing Law

This has been going on since September 2024. Gowing Law keeps you updated on what is happening. And it’s still ongoing with the disrepair with the council as I type this rating for Gowing Law. sometimes I get confused when there’s more than one person who contacts me.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

It was a very quick and efficient…

It was a very quick and efficient service, The team were very patient and explained the process. I had nothing to lose and was dealing with the council which are super problematic and avoids answering Tennant. Took the stress from me when dealing with the council

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

They have great team and response to…

They have great team and response to the issue straight away and in my case they did very well and I’m amazed by the amount of progress they have made towards the completion of the work and put pressure on the council to complete the work in property. overall I’m satisfied with everything that they done for me.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Better than expected

It was a very quick and efficient service, The team were very patient and explained the process. I had nothing to lose but felt that I was banging my head against a wall and they have started the repairs and have a date to complete it by .

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience - Fast and efficient service

Gowling Law were accessible and easy to contact throughout my case. They stayed on top of everything and got things moving quickly. It’s honestly the fastest I’ve ever seen my landlord act. They secured a better compensation for me and agreed on a set date for the repairs to be completed.

Overall, it’s been a really good experience. My only initial concern was whether the landlord might try to increase the rent because of this, but I was reassured that this couldn’t happen. I really appreciated their clear communication and support.

Would definitely recommend!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Rented Housing Repairs.

I felt a little wary to begin with as i had never heard of Gowing Law. I also wondered if I was doing the right thing going with solicitors to get my voice heard and work done by the landlords! It has been an eye opener to say the least. Its amazing how quick and efficient work can/has been done thanks to an extra voice. Gowing law has given me that extra boost of confidence I needed. So a big THANKYOU! They have also given great advice throughout the whole experience.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Growing Law. They supported me with several issues around my home, including windows with condensation and new trunking in the bathroom. They also made sure the council dealt with the mould in my kitchen cupboards and even helped me get an extractor fan fitted in the bathroom. Everything was handled quickly and professionally, and I really appreciate how they made sure things got sorted properly. I would definitely recommend Growing Law to anyone needing this kind of support.

September 25, 2025
Unprompted review

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