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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Many customers are very happy with the service they received, describing it as wonderful, quick, and efficient. Reviewers appreciate the staff's professionalism, attentiveness, and clear communication, noting that they were kept updated throughout their cases. The company is praised for helping secure compensation and ensuring repairs were completed, often going above and beyond expectations. However, some people were dissatisfied with the service, reporting long delays in work starting or cases being closed without resolution. A few other people also felt that communication was lacking, with difficulties contacting the company and receiving unclear or inconsistent information. There were also concerns about the initial contact methods, with some customers expressing concerns about the clarity of information regarding the company's affiliation.

What people talk about most

Service

People report ambiguous experiences with service, with many expressing satisfaction, praising quick... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpful, friendly staff and... See more

Claim

Consumers find claim to be ambiguous, with some expressing satisfaction with the process and results, citing... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting positive experiences where... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy with the service I received from Gowing Law. All though it was due to a cold call all the staff were very efficient and experienced. The company kept me fully informed and upto d... See more

Rated 3 out of 5 stars

Hi I started off this for my mum and as of today’s date 10/03/2026 no work has begun on mums house I now am finding this very unacceptable . We were told work should begin by December last year but... See more

Rated 3 out of 5 stars

I like the way Gowing is supporting me in reaching out to the Council. For a very long time I have been expecting positive response from the Council, but the Council refused to respond. My house is... See more

Rated 5 out of 5 stars

Gowling Law were accessible and easy to contact throughout my case. They stayed on top of everything and got things moving quickly. It’s honestly the fastest I’ve ever seen my landlord act. They s... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

The official Trustpilot account of Gowing Law Solicitors - your Legal Champion. If you need to make a personal injury claim, call us on 0161 808 8888.


Contact info

3.8

Great

TrustScore 4 out of 5

310 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not taking your case seriously. To Avoid.

They ended up being part of the circus they were supposed to help me fight. I given them the documents requested so many times for them to call and tell me again, after months have passed, that I need to send it to them. In the meantime, my case was passed to another person (twice I think), and they don't bother passing on the information they've got on you.Today I received the closure letter stating: "Not providing instructions".
Identity and privacy are not safe with them in my opinion.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing from start to finish…

Absolutely amazing from start to finish got in touch with together housing all my repairs was done pretty fast. Even though housing had me waiting over 2 years go them done growing law got in touch with them
Within 3 months all repairs was done

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Gowing Law is amazing.

Gowing Law are meticulously true to their word and true helping hand to the vulnerable ones.
I didn't believe them at first, but I was very surprised how they carried out their words to perfect completion.
I would advise anyone having problems with their landlord to go to Gowing law for help. My house is now a pleasure to live in without paying a penny.
The landlord rectified everything which required needed repair.

Thank you so much Gowing Law and will be forever grateful.
James M

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Not happy....Felt mislead....My…

Not happy....Felt mislead....My Learning difficulties & Menta Health taken advantage of....Ended up with a pittance while they earned three times as much....only half of my work was completed....I'm still left with issues Gowing Law are not interested in getting Birmingham City Council to finish....They settled without my permission....Would not recommend....I feel scammed....

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

Based on my experience with them today

Based on my experience with them today, I would advise to avoid this firm. A 'charity' (Aid4Ummah) knocked my door yesterday (26th Nov 24) advising they were talking to social housing residents about tackling landlords who aren't carrying out repairs (Housing Disrepair). This affects me hugely, so after a discussion with them I agreed to allow them to assist me. At no point did they mention No Win No Fee - they informed me they had their own legal team and surveyors and they would arrange everything - no mention of this Gowing Solicitors until they handed me their flyer on their way out, at which point I challenged the mention of compensation on the flyer, asking them to assure me this 'assistance' was about getting repairs done and not about earning commission from compo - still no mention of No Win No Fee and they'd already taken all my details anyway! I received an e-mail a few hours later from this solicitors with various documents attached that I had not seen but were signed with my copy of my signature taken from something I signed for the 'charity' - I would not have agreed to a No Win No Fee Agreement! Anyway, I replied to the e-mail straight away instructing Goring to cancel everything, advising them my signature had been used without my consent for something I was unaware I was signing for! I just received a call from them, and the guy advised me he would close it down and I would receive confirmation in the post within 1-2 weeks - well the 'cooling off period' is 14 days so rightly so, I challenged the risk of not receiving this letter and risking having no proof that the case has been closed down within the cooling off period! The guy replied "Like I just said..." and just repeated what he'd already said, that a letter will be posted! The guy had already confirmed he'd seen my e-mail reply describing how they had fraudulently created signed agreements with my copied signature - no apology, no empathy, no suggestion it was being looked into, just attitude when I confirmed I definitely did not want to continue with the case that was illegally opened in my name! It definitely felt like the guy wasn't at all fazed by this, almost as though they deal with such issues a lot, which should ring alarm bells for everyone.
As for me, lesson well and truly learnt!

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE. DO NOT LET THEM IN YOUR HOUSE

Avoid at all costs. Absolute Scam. Have done nothing but hassle me with calls and emails asking for information I’ve already provided multiple times. Told me I won’t be bothered again and got 2 emails and 2 calls less than 24hrs after that promise. I was told on day one I don’t have to be involved or do anything further, complete lie
Useless, unreliable. Unprofessional
AVOID AT ALL COSTS!!!

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

They only done 2 out of 3 jobs ,when I…

They only done 2 out of 3 jobs ,when I showed them the jobsheet that u had sent me they simply replied it is not on our jobsheet & we will hv to ask our boss . They broke my butter dish which was in plain sight on the cooker with no offer to replace . Please send other ppl to complete the job ASAP . Ty

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company, very helpful and do everything for you which takes the stress off. They make sure all the work is completed. Couldn't of wished for a better service.
So greatful for all the help.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

There hasn't been any repairs carried…

There hasn't been any repairs carried on. On Friday someone came to fix the door, they spent 5 minutes on working, but didn't repair the door. They sent me a remainder for appointment today, but nobody showed up. I cancel my shift at work waiting for someone to come, but nobody did. When my daughter called and asked them, they said there was no appointments booked for today and they couldn't explain why the message was sent

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

IGreat Company.

I`m so glad i chose the company to handle my repairs, which are now being done. This company have been professional and keep the clients up to date. I would recommend this company.

October 22, 2024
Unprompted review
Rated 4 out of 5 stars

They did exactly what they promised…

They did exactly what they promised which is great. My payout wasn’t as comparative to the years of stress as I would have liked but the fact they won is what we should focus on. Would have rather a digital transfer instead of a cheque but that’s just a minor niggle.

September 18, 2024
Unprompted review

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