No sign or order. No update on site. No response to any emails sent. Have to now raise a claim with credit card company to try and get my money back. Useless. Advise others not to use.
Company replied
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See what reviewers are saying
Found a beautiful pop of scarlet witch and was devastated when i found out it was a target store US exclusive pop. a little bit of research online and i found Grail Mail - had it available, in stock,... See more
Very impressed for a first purchase. Great communication through out the process, very very well packaged and items in new condition. Value for money was good, it was a mystery box and we all know the... See more
I recently placed a first time order with this company and all I can say is it will not be my last based on my experience. Once I’d placed my order I was kept informed on its progress in fact it arriv... See more
3.8
Great
130 reviews
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Brilliant will definitely use again
October 18, 2020
Great selection, well packaged
I brought 3 pops from Grail Mail, and they were packaged perfectly, in protective cases and arrived quickly after dispatch. Definitely recommend them, they have a great selection.
October 18, 2020
Maybe next time ....
Got 2 boxes and got 2 lower prices pops but I enjoyed the suspense of the surprise , would recommend you to friends and looking forward to the next mystery box ,
October 15, 2020
Excellent! :)
Would definitely order from them again! Perfectly packaged and arrived quickly :)
October 13, 2020
The parcels that I ordered were around…
The parcels that I ordered were around a week late, I emailed the company several times and even reached out through social media, whilst I have now received my items I have still heard nothing from them, I payed for next day delivery and they seem to be ignoring me!
October 13, 2020
Unprompted review
Reply from Grailmail
Hi Lewis.
There is only 1 order with next day delivery from a Lewis. If this is the correct order then you purchased the mystery box.
Had you read the terms of sale on the listing you would have seen that it states
"- Boxes will not be shipped until all sell out. Once they have sold out your order with ship within 5 working days."
They sold out last Tuesday or Wednesday, I cannot recall exactly which means as per the terms and condition we will ship your items within 5 working days which is 7 calender days, that means we have until today or tomorrow to post your item.
Your items were posted yesterday and delivered today. Therefore nothing is late and had you read the terms of sale you would know that.
You have stated that you have sent us several emails however i cannot see any such emails. Furthermore I see no messages on facebook despite the fact you have stated you have reached out.
I have reviewed instagram and there are number of such messages however none from a Lewis though I would assume one of these message is from you. We do apologise we never replied to your message but I dont really check the instagram messages as we dont get many messages through this platform.
Nevertheless I will again point you to the terms of sale
" Please be patient and if possible please do not message us until the 5 days have passed, Last time we were inundated with update emails and messages, despite explaining they would shipping with 5 working days. If anything you are delaying the process by contacting us prior to the dispatch time line."
We provide you with all the information you need in the terms regarding dispatch and we also ask you not to contact us within this period. You have zero reason to be contacting us for an update prior to the expiration of the period provided to you in the terms.
Once again we have been inundated with these type of messages which makes very little sense when we have already provided all customers with the relevant information regarding dispatch times. Getting 40-50 of these messages just slows down our ability to get the parcels out.
I note we made a post on facebook on Thursday explaining that the items would go out Friday or Monday. We also explain in this post that you may get notification via email when we print the label but this does not mean your item has been dispatched.
I do apologise if we never got back to you however our actions are within the terms provided to you. Had you read the terms you would know that your item is not late and you along with the other next day delivery customers are the first to get there boxes today.
In future we ask you please read the terms of sale we will always provided you with the information you need.
Kind regards
GM
Highly recommend this company
Fantastic company! Always spot on! Would highly recommend using them, Packaging,communication and shipping time is excellent
October 13, 2020
Its been more than a month i didnt…
Its been more than a month i didnt receive my items yet..
October 12, 2020
Reply from Grailmail
Hi,
Perhaps it would have been better to email us like a regular person rather than leave a random bad review.
The tracking RY270923890GB (which you have been provided with shows that the item was attempted to be delivered on 24/09 but no one was in, a note was left)
Your second order - RY270923890GB - Shows again 09/10 attempted deliver no one in. Please contact your local courier with the notes that have been left.
Kind regards
GM
Excellent Service
Excellent service - well packaged and prompt delivery. Will definitely be using again
October 3, 2020
Unprompted review
Stranger things and mystery box
Used grail mail a few times now and its has never disappointed, great packaging, and good customer service would recommend definitely to anyone!
September 12, 2020
Unprompted review
great packing and got a decent pop in…
great packing and got a decent pop in my mystery box. Will buy again for sure.
September 10, 2020
Unprompted review
These aren’t the droids you’re looking for
Arrived well packed, funko pop was in excellent condition.super pleased!
September 10, 2020
Unprompted review
got 2 mystery boxes
got 2 mystery boxes, Value for money was good, the packing was secure and safe and all the pop vinyls came in protector.
September 10, 2020
Unprompted review
Funko pop mystery box.
Funko pop mystery box.. well packaged and i pulled a grail . Woop
Would buy again
Many thanks grail mail!!!
September 10, 2020
Unprompted review
Great company
September 2, 2020
Unprompted review
Excellent company
This is the second funko pops I've had from Grailmail and Im very pleased with the service, from ordering, updates on delivery down to delivery, Item was extremely well packaged
August 20, 2020
Unprompted review
Highly recommended seller
The item arrived just as described, very well packaged and in perfect condition. Excellent (and really kind) seller.
I would definitely buy from Grail Mail again. Highly recommended!
Think I’ll just stare at my LE1800 Steve pop for the rest of the day:))
August 19, 2020
Unprompted review
excellent service and well packed
August 10, 2020
Unprompted review
Can't praise enough for the packaging…
Can't praise enough for the packaging will most definatley be using again
August 9, 2020
Unprompted review
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