Grailmail Reviews 

Reply from Grailmail

Jun 9, 2020

The listing said shop value referencing our shop. We have linked the advert.

https://www.grailmail.co.uk/collections/mystery-boxes/products/mystery-box-1

We accept that you were one of the small minority who failed to understand what was meant on the website. Luckily for you, the page showed the full list of every single prize that you could win.

You reviewed the list and decided it was worth it but now its not worth it because you didnt win? Your now giving us a 2 star review because you didnt win. I think its fair to suggest had you gotten a prize worth £100 or £450 as some did, you wouldnt be here giving us 2 stars, Its just sour grapes.

The buyer knew exactly what prizes were avaialble prior to the purchase. The buyer was not misled about what was available nor should it have come as any surprise. The item in question was also in the first 10. The listing also tells the buyer that there was 5 available of the said item, meaning he knew he had a 5% of getting this prize.

Buyers know they are taking a risk when they buy a mystery box. We are deeply disappointed that people buy a mystery box in the knowledge they may lose. Then proceed to give us a poor review because they did win.

The buyer subsequently edited his reply because he clearly wasnt happy with ours.

ou talk about how you bought this box to give a honest review however you are actively warping facts. You know I didnt say your in them minority so it didnt matter. Our position was that we dont agree with your views (which we dont have to) but we take it on board and will change it nevertheless. The conversation is still on facebook.

Your review:

"after pointing this out it was pointed out I was the minority so it didn’t matter awesome customer services 👍🏻 "

Our final comment in our discussion:

"The minorities view is ofcorse important but you are literally one person who is nitpicking at wording. We have accepted that wording was not clear enough for you and will be changed in future incase someone shares your interpretation. That suggests we are listening to you. There is a difference between listening to you and agreeing with you. We dont agree that it was not clear enough because basically everyone understood it, nevertheless we have stated we will make it clearer going foward as one person misunderstanding is one to many. Thank you for your feedback."

Furthermore how have you been called names? The single comment I can see is "sour grapes" which is term used to describe someone who is not happy because they didnt get there way. That is entirely reflective of our views of your attitude and aligns with the comments we were making. It is not meant to be considered name calling or insulting and we apologise if you have taken it that way.

Items written on the paper - Every single package had what was written on the label so we knew what to pack. Everyone has confirmed across all level of prices. As explained to everyone we gave every prize a number, we then put everyones name on excel and randomly generated numbers. We then printed the labels and wrote on them so we knew what to pack. The people who made these comments have subsequently been satisfied with our explanation and made clear they are not suggesting any wrong doing.

Its a real shame you have lowered yourself to making such comments because you didnt like our response. We are entitlted to respond to your comments and our response is just and reasonabe. You are perfectly entitled to review us fairly. Although unhappy with your 2 star rating, we had no intension of trying to have it removed because we agree that you are entitlted to your opinon whether we agree with it or not.

People are allowed to disagree with one another. However as you have been upset with our response you have now lowered yourself to spreading baseless claims which I am sure you will agree there is no evidence for. Thats not disagreeing or reviewing us, thats what is known legally as hearsay or defamation. You are actively spreading informaiton that you do not know to be true or have any evidence to support, in order to damage our reputation or sway future buyers.

Your perfectly entitled to give us a bad review. Your not entitled to spread falseshoods. If you are not going to provide evidence to support your claims you can remove them and we will to accept your bad review. If you dont want to remove them we will seek to have them removed.

Comment 3 -

There is factual evidence on facebook that shows that there that people got favourable treatment or the box was rigged. Where is this evidence? There is none your being asked to produce real evidence or retract your comments perfectly reasonable.

There is plenty of evidence on ebay sold listings that you can get 24.99 for the item in question and that will be evidence presented.

I am sorry you were not happy with out come I really am and as I said you are perfeclty entitled to your views. Spreading defamation and now saying your going to seek a refund is just too far.

The terms clearly stated it was non refundable under any circumstances. I clearly cant reason with you but make no mistake the funko groups are a community. You will be the first person that Ive ever heard of try to get a non refund for a mystery box because they are not happy with the outcome. The minute you try to get a refund you will lose every single bit of crediability you have. You know as well as I do.

You were not mislead you had the full list you knew you could get the item and now you are suggesting you are going to try to reverse the outcome because your not happy that we disagree with one another?

I honestly am sorry you are not happy. As I said you are perfectly entitled to leave a bad review the rest is too far.

Reply from Grailmail

Jun 9, 2020

Thanks for the reviews. The listing said shop value referring to our shop. The term retail was not used or guarantee value was not used. Furthermore there was a full list of every single possible prize you could have won. It’s hardly like you were misled about what was available. In the knowledge of what was available you made the purchases, you knew you might win such prizes. We don’t see how it be fair to mark us down for the fact you were unlucky.