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The Great Wine Co.Reviews 

3,428
•
TrustScore 5 out of 5

4.8

Alcohol Store
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Review summary

Created with AI, based on recent reviews

Looking at 507 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, highlighting the ease of ordering and the excellent quality of the products. Many consumers appreciate the fair and reasonable pricing, often finding great deals and competitive rates for a wide selection of wines and spirits. The delivery service is frequently commended for being prompt, well-announced, and featuring superb, secure packaging that ensures items arrive in perfect condition. However, some customers also noted issues with delivery, citing instances where orders were delayed, not delivered as scheduled, or handled poorly by the courier, leading to missed occasions or non-receipt of items. A few other people also felt that the courier service used did not follow instructions or had inconvenient delivery methods, such as requiring proof of age and address when not expected.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the excellent selection of wines and... See more

Price

Users describe positive interactions with price, consistently finding them fair, reasonable, and competitive,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as great, excellent, and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more

Rated 5 out of 5 stars

I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more

Company details

  1. Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,428)

483 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Wine did the usual excellent job, however badly let down by DPD

Great Wine did the usual excellent job of supplying very good and good value wine. They were however let down by DPD who failed to deliver the first order,
pretending they couldn’t get a signature, even though we were in when they allegedly called, no trace of them on the doorbell camera! They then sent the delivery back to Great Wine Co without even a second delivery attempt.
Great Wine Co arranged a second delivery which they sent by next day delivery. The wine arrived two days later and, looking at the tracking DPD had, again, allegedly tried to deliver on the first day, when we were in, and failed. This has now happened a few times with DPD who historically have always been first rate.

January 30, 2026
Rated 5 out of 5 stars

Reliable

Reliable, efficient and good value - this was the first time I had used this company, and I will certainly be using them again.

January 14, 2026
Rated 5 out of 5 stars

One of the Best

Excellent wines from this company which offers a reward scheme, plus regular wine offers and discounts on cases whether mixed or not. Importantly they have some outstanding quality wines at competitive prices and overall provide a very good service. As a loyal customer, I have found them to be equally loyal. Staff I have dealt with are highly knowledgeable, helpful and easy to contact.

January 12, 2026
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Reply from The Great Wine Co.

Thank you very much for your comments, it's much appreciated - really pleased that our wines, service and offering work so well for you.

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