I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more
Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more
I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more
Company details
Information provided by various external sources
Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.
Contact info
Unit 3-4, Wells Road, BA2 3AP, Bath, United Kingdom
- 01225 322 810
- wine@greatwine.co.uk
- greatwine.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 2 weeks
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Always reliable
Always reliable, professional and easy to deal with. Highly recommended.
January 9, 2026
Very disappointed
I paid for next day delivery for a special gift at a time I knew recipient would be at address nothing on website saying cut off time therefore was not delivered on day very disappointed and surprise ruined and after calling merchant ( on hold for over twenty minutes) they didn’t seem that bothered by this I felt it was because my order was small
I have seen reply from merchant and I want to clarify £2 was refunded not full delivery charge as implied
January 8, 2026
Reply from The Great Wine Co.
Thank you very much for your comments and really sorry our delivery wasn't as you were expecting, and that your surprise was ruined. We have just found a fault in our delivery set up that was promising delivery at a time when this would have been impossible. This does appear to have been the reason we were unable to deliver as requested for you. Furthermore apologies that you did not feel the service you were offered on calling was suitable, we absolutely do not want anybody to feel this, though the customer services team may well also have been confused due to this issue, it doesn't excuse a feeling given to you of not being bothered, and we will pick this up internally to correct. They have refunded the delivery charge paid at the time. Apologies again and if we can help further in this matter please do let us know.
Thank you for your further note on the refund. I can confirm the full £9.95 has been refunded to you now, so you should see the extra £7.50 in your account in the next few days.
Very disappointed
Very disappointed. Paid an extra £10 for next day delivery and it didn't turn up till following day and no one can find parcel.SHOCKING DPD are hopeful for delivery
January 8, 2026
Reply from The Great Wine Co.
Thank you very much for taking the time to comment , and very sorry to hear the delivery was not as you'd expected. You'd placed your order at 7.40pm on 7th Jan and our cut off for next day delivery is 3pm. The parcel was dispatched on the 8th and for next day delivery by DPD on 9th. I'm sorry if it was not clear that we have a cut off for the next day service, we will look into making this more clear in the checkout process and refine our systems. Apologies we couldn't get this to you for when you needed it, we'll refund the express delivery on this basis.
great wines at a good price
January 7, 2026
Good service and stocked a rare-ish item I required
Bought a bottle of Green Chartreuse for a relative. Bottle came quickly and the gift was very much enjoyed. I would buy from this company again in future.
November 26, 2025
Order processed efficiently.
Order processed efficiently.
Delivery made as promised, on time and with courtesy.
Very pleased.
December 15, 2025
Care + Consideration + Courtesy.
Care and consideration to correct an order, together with an added discount, following a simple mistake, which TGWC acknowledged instantly. Most courteous. Also great wine very safely packed and delivered as promised on time.
December 30, 2025
GWC helpful, accuratE. DPD late.
Needed to delay the delivery; very helpful customer service allowed that to happen. Perfect
However, DPD decided to add an extra (unsolicited) day of their own!
Again, GWC customer service came up trumps in sorting it satisfactorily.
December 30, 2025
My package arrived promptly
My package arrived promptly. It was well packed and the wine is fabulous.
December 22, 2025
Great service and delivered as advised…
Great service and delivered as advised which was great as wine was a Chijstmas gift.
December 19, 2025
Great wine great service we will be…
Great wine great service we will be ordering more
December 8, 2025
Waste not want not
I believe that your website is relatively easy to navigate , has an extensive range of products, delivery service has been excellent and I’m impressed with your sustainable plain cardboard packaging.When possible I use the cardboard in my garden composting process.
December 23, 2025
Quality offering and great service and…
Quality offering and great service and delivery. Cheers!
December 18, 2025
Fantastic collection of wines and…
Fantastic collection of wines and brilliant customer service.
December 18, 2025
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