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Green Feathers Reviews 

2,161
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery, sturdy construction, and overall high quality of the various wildlife cameras and outdoor feeding stations. Furthermore, consumers consistently state that the support team is exceptionally helpful and quick to resolve any inquiries or technical questions. Some people were dissatisfied with the solar panel performance, noting that charging takes significantly longer than expected or drops consistently over time. A few other people also felt that the electronic devices presented major difficulties during initial setup or suffered unexpected failures after a period of regular use.

What people talk about most

Quality

Consumers find quality to be positive, highlighting robust construction, thoughtful design, and incredibly... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders consistently arrive quickly,... See more

Service

People report positive experiences with service, frequently praising prompt repairs, efficient email support,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased by my Husband. Bought the WI-FI powered camera from Green Feathers. It is installed on the side of the house in a bird box and is giving an excellent picture and sound. It was easy to set up... See more

Rated 5 out of 5 stars

Initial contact was with Josie who was very helpful arranging return and repair of my bird box camera after cables were chewed by nesting mice. Repair was carried out quickly and return was organised... See more

Rated 5 out of 5 stars

Ordered the Wi-fi solar camera and it arrived quickly. Had a few questions about the equipment and the team got back to me quickly with answers. Am currently charging everything before assembly. The s... See more

Rated 5 out of 5 stars

I cannot praise this company enough! Their customer service staff are brilliant! My camera stopped working so I contacted them to see if they did a repair service. They replied quickly asking me to c... See more



Company details

  1. Camera Store

About Green Feathers

Written by the company

GreenFeathers GIF

Discover the wonders of nature in your own backyard with Green Feathers, the UK's leader in Bird Box Camera Technology. With 15 years of experience, our bird box cameras have soared as top-sellers, captivating nature enthusiasts nationwide.

Based in Bristol, our passionate team has nurtured these cameras to new heights. Experience your garden's feathered wildlife from the comfort of your living room with our cameras mounted in bird nesting boxes. A perfect gift for Christmas and Father's Day.

Our technology evolves as well. Monitor nesting birds in HD from your phone or tablet, even when away from home.

Customer experience is vital to us. We offer fast and convenient delivery, backed by a 3-year guarantee on everything. In case of any issues, our quibble-free returns policy ensures your satisfaction.

Don't worry about technology hiccups; we provide free online email support to get your camera running smoothly.

Join our community of wildlife enthusiasts and step into a realm of natural wonder with Green Feathers' Bird Box Camera Technology. Rediscover the magic of nature in your own garden.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,161)

409 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a connection issue and the help…

Had a connection issue and the help desk ( thanks Dexter) led me through all the steps to resolve the issues, of my making.
Super little camera. Just need to rebuild the owl box for next year.

August 11, 2026
Rated 5 out of 5 stars

Delighted with my hedgehog camera

Delighted with my hedgehog camera. Easy to order and fast delivery. Installation was straightforward.
With the movement alert I can see each time the hoggy comes and goes. Gives a really clear picture and I enjoy reviewing the recorded visits.
Unfortunately have a really old hog house and it seems to prefer that one at the moment, bought another camera to install in that one if opportunity arises!!

August 21, 2026
Rated 5 out of 5 stars

I incorrectly ordered wrong size…

I incorrectly ordered wrong size extension lead for my dad’s bird camera that I bought in July. But after messaging the helpline, they were very prompt and helpful in making sure that i reordered correct one. Refund of initial one was processed quickly as well. Would definitely recommend

August 5, 2026
Rated 2 out of 5 stars

The set up instructions are very unclear

The set up instructions are very unclear

August 17, 2026
Green Feathers logo

Reply from Green Feathers

Hello,

Thanks for taking the time to leave us some feedback. I'm sorry to hear that you weren't able to find the information for your solar camera bundle!

Please be assured we have several videos and many guides for your kit - Apologies if these were hard to find. If you can't see the information you need on our help pages, please get in contact with our support team at: https://gethelp.green-feathers.co.uk/en-US We are always happy to help.

Kind regards,
Dexter
The Green Feathers Team

Rated 1 out of 5 stars

Swift Box

Unfortunately the swift box I received was not of the high standard that I expected from Green Feathers having previously bought a bird box camera from them. There were cracks in the wood, and a bend which meant there was a gap. I expect it was a fluke and customer services were extremely helpful, initiating a swift (haha) refund - within an hour of me getting in touch. Unfortunately, it is not possible to still use the box so we will be donating the wood to a local cause.

August 12, 2026
Green Feathers logo

Reply from Green Feathers

Hi Tessa,

Thank you for taking the time to give us some feedback on your recent order. I am very sorry to hear that the birdbox you received wasn't up to our high standards.

I can see that we provided you with a refund on the same day you contacted us, and allowed you to keep the swift box also. If you do choose to use it then I'm sure the birds will still grateful for a home.

Please don't hesitate to get back in contact if we can help with anything else. Our support team are always happy to help in anyway they can.

Kind regards,
Dexter
The Green Feathers Team

Rated 5 out of 5 stars

Cant use my cameraCamera arrived on time

Camera arrived on time. I already had the app icseepro so I tried to add the new camera and it asked for the device password. I cannot find this anywhere. Poor instructions.
After a poor review and having contact with a real person my problem is resolved. People are always going to be better and faster than a bot.
Many thanks

August 7, 2026
Green Feathers logo

Reply from Green Feathers

Hi David,

Thanks for taking the time to give us some feedback here. I am very sorry to hear about the problems you are having with your camera.

The camera shouldn't have any default password set so this should be blank. You can find all of the relevant guides for this camera in the link below:
https://gethelp.green-feathers.co.uk/en-US/articles/1st-and-2nd-gen-wired-ip-camera-(ncip2-ncip9-ncipevo)-79494

If you are still having trouble please don't hesitate to raise a ticket with our support team. We are always happy to help:
https://gethelp.green-feathers.co.uk/en-US/contact

Kind regards,
Dexter
The Green Feathers Team

Rated 5 out of 5 stars

Amazing Wildlife Camera Systems

Green feathers are absolutely brilliant. I have two cameras, one on the hedgehogs in the garden and the other inside a swift nest.

The cameras have proved so vital for me. After setting up a local swift conservation group, the swift camera has been fantastic. The support team are great and helped me get the camera streaming live on YouTube which was a huge bonus to my project.

Green Feathers cameras are not just fun for us but a vital tool to promote swift conservation. Thank you Green Feathers for the fantastic products and brilliant tech support.

I have plans for additional Swift boxes and plan on wiring them up with more of these cameras in the future.

May 31, 2026

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