Grosvenor Orthopaedic Partners Reviews 

471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Patients consistently praise the medical staff for their exceptional professional expertise, clear communication, and deeply reassuring bedside manner throughout their clinical treatments. Consumers frequently highlight the remarkably smooth and efficient overall process, ranging from initial consultations and timely diagnostic scans to highly successful surgical outcomes and supportive aftercare. However, some customers also noted occasional frustrations with administrative services, desk staff efficiency, and pre-operative communication delays. A few people experienced poor coordination regarding appointment scheduling, missing paperwork, and difficulties obtaining prompt follow-up notes from the broader hospital team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, expertise, and caring... See more

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultations... See more

User experience

Consumers find user experience to be exceptionally positive, describing the whole process as quick,... See more

Customer service

Customers had positive experiences with customer_service, highlighting approachable, thorough, and highly... See more

Product

Customers consistently note positive experiences with product, sharing that the results have been fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the work done on my knee by Mr Luke Jones is excellent. The surgical team was no doubt also first rate, but thanks to the skill of the anaesthetist I knew little about them. Within six... See more

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

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No recent history of asking for reviews

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4.9

All reviews

(471)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with Mr James…

I had a great experience with Mr James White and his helpful PA. Extremely efficient and organised. I was seen, had an MRI and got a diagnosis within two days! Strongly recommended for his expertise in shoulder problems. Lydia Badia

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mr. Dala-Ali is Excellent

Mr. Dala-Ali was wonderful. He had an excellent bedside manner, explaining what the steps were, what we could expect in terms of treatment and recovery, and putting my son at ease. It was very easy to communicate with his office and arrange appointments, too.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Mr Sinnett

I had an excellent experience with Mr Sinnett. From the start, everything was handled in a highly professional manner. He explored multiple treatment options, beginning with non-invasive approaches and injections before ultimately proceeding to surgery. At every stage, he provided clear explanations, thorough information, and thoughtful recommendations, allowing me to make informed decisions with a full understanding of the implications.

His secretary was also outstanding—always helpful, responsive, and made booking appointments very easy throughout the process. Overall, the care I received was excellent and it was genuinely a pleasure to be treated by Mr Sinnett and his team. If I ever require similar treatment for my foot in the future, I would not hesitate to return. Highly recommended.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Mark was able to guide me through my…

Mark was able to guide me through my test results and explain possible treatments with clarity and patience. If in future I require surgery, these interactions give me confidence to proceed with Mark.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Luke Jones.

Mr Luke Jones.

Mr Jones dealt with me after I tore my quad tendon which required surgery to repair. I would be extremely happy to recommend him and the rest of the team to anyone having leg surgery - he was knowledgeable and explained all the available options very clearly. Once we decided that surgery was necessary, he fixed the tendon and we had reviews at several points during my recovery. I found him easy to talk to about aspects of the treatment and his repair left me with a very neat and tidy scar and full use of the tendon.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett was fantastic in helping…

Mr Tim Sinnett was fantastic in helping me recover from what was a nasty ankle injury. The surgery was done really well and the outcome couldn’t have been better. Really glad I went to him to sort it and am immensely grateful. Also he was very clear and helpful in explaining things and providing comfort.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Simon Hislop Hip Operation

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's terms the pros and cons of a hip replacement. I was most impressed by his bedside manner before and after the operation. He visited me the morning after which was a Sunday, to see how I was. As well as his undoubted skill as a leading surgeon in this field, all these things mean so much to somebody like me and of my age needing the reassurance he gave to me and my partner. We both really liked his manner.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Hapi Harris very happy with his new hip. 5 out of 5.

I had a full hip replacement with Simon Hislop. I had actually been booked in to see a colleague of his but he then referred me to Simon, who wasn't expecting me that day but still squeezed me in as I had flown over from Jersey. Very professional in all aspects of his job. very approachable if I had any questions and took into consideration the sports I want to be able to continue doing now that I have reached the grand old age of 50.
6 weeks post op I am making great progress. As I said to him today, I could not fault his or the hospitals service. If this was a hotel I would be booking my next visit already. As it is surgery, I will probably wait till my other hip needs doing.
5 out of 5. Thank you Simon and team. Cheers and Happy Xmas from Hapi Harris.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Simon Hislop

I can only describe my experience with Mr Hislop as exemplary. His diagnosis, treatment and post operative care were nulli secundus. Similarly, the overall experience of my hospital stay, was superb. I cannot fault the whole process as being the best one could hope for. Thank you so much.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was one of comfort and…

My experience was one of comfort and understanding throughout my consultation and procedure. I was always aware of any risks of the surgery and always felt like I knew what was happening. Mr Webb did a great job and I left feeling like I had every chance of making a full recovery. All other staff I encountered were friendly and helpful which made the whole experience a pleasant one

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Webb has been a brilliant

Mr Webb has been a brilliant. I fractured my tibial plateau 22 months ago and he seamlessly picked up the pieces when I transferred from NHS to private care. Highly skilled and works with a great team (PA, anaesthetists..). Very much deserving of his excellent reviews.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy

What made it excellent experience is the way Dr. Tim was handling it i have received good explanation in the 1st visit of what he might think it is and after i done my MRI he explained to me the findings of MRI and what he thinks about it the hole thing i was informed and involved which made me very happy and understanding of what i have and how to handle it .

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Hislop - Hip Operation

Mr. Hislop was very professional throughout. He was extremely thorough whilst explaining my condition and the pros and cons of operating on my hip as well as helping me to remain calm before the operation. The procedure went very well and Mr. Hislop popped into the ward several times to see and reassure me that all had gone well. The follow up appointments were very helpful and Mr. Hislop was always available if I had any concerns. I would thoroughly recommend him.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett

Mr Tim Sinnett was both very professional and affable. After an initial consultation, I had an MRI scan and appointment to review the scan results in the same week. He clearly explained my scan results in a way I could readily understanding, providing me with peace of mind.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Paediatric Knee Surgery

Our experience with Mr Luke Jones and the team has been nothing short of exceptional. From the very beginning, the level of care and attention provided to our teenage son has been outstanding. Pre-surgery meetings were handled with professionalism and clarity leaving us informed and reassured that our son was in the best possible care. The knee surgery itself was carried out with the greatest skill and it was evident our son was in the hands of a dedicated surgeon. Following surgery, Mr Jones has continued to provide support with compassion and attention to every detail of our son's recovery to continue his journey as an elite taekwondo athlete. We are incredibly grateful for the excellent service and care we have received and continue to receive from the entire team at Grosvenor Orthopaedic Partners and would recommend Mr Luke Jones to anyone in need of specialist care. Special mention also to Mr Benan Dala-Ali for the additional care and support.

July 29, 2025
Unprompted review

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