Grosvenor Orthopaedic Partners Reviews 

471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Patients consistently praise the medical staff for their exceptional professional expertise, clear communication, and deeply reassuring bedside manner throughout their clinical treatments. Consumers frequently highlight the remarkably smooth and efficient overall process, ranging from initial consultations and timely diagnostic scans to highly successful surgical outcomes and supportive aftercare. However, some customers also noted occasional frustrations with administrative services, desk staff efficiency, and pre-operative communication delays. A few people experienced poor coordination regarding appointment scheduling, missing paperwork, and difficulties obtaining prompt follow-up notes from the broader hospital team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, expertise, and caring... See more

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultations... See more

User experience

Consumers find user experience to be exceptionally positive, describing the whole process as quick,... See more

Customer service

Customers had positive experiences with customer_service, highlighting approachable, thorough, and highly... See more

Product

Customers consistently note positive experiences with product, sharing that the results have been fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the work done on my knee by Mr Luke Jones is excellent. The surgical team was no doubt also first rate, but thanks to the skill of the anaesthetist I knew little about them. Within six... See more

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

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No recent history of asking for reviews

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4.9

All reviews

(471)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

patient journey was excellent

whole experience from prompt appointments through to various scans have been excellent, patient journey by Spire St Anthony's has been excellent. Consultant's advice has been clear and informative. highly recommended

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Simon Hislop - hip implant

My experience with Simon Hislop has been very positive - his manner; body language; listening ability and empathy.
His surgical skill is evidenced by the facts of no complications, minimal pain and my rapid recovery in walking ability.
Would I choose Mr Hislop again for any hip or knee surgeries? Yes, absolutely.

September 18, 2025
Unprompted review
Rated 4 out of 5 stars

I had total confidence in Luke Jones…

I had total confidence in Luke Jones and his medical team which was not misplaced.

The only issue I experienced was with HCA admin who did arrange my pre op procedure which resulted in a last minute intervention by Luke to resolve

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I was seen by Dr Luke Jones for ACL…

I was seen by Dr Luke Jones for ACL surgery. He was extremely knowledgeable and professional. Felt completely at ease and very happy with how the surgery went. The care provided by all the team was fantastic. Highly recommend for ACL surgery.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Partial knee replacement - Mr Luke Jones

I had partial knee replacement in both knees in April & June this year. The care and attention I received throughout this experience was exemplary. Luke Jones is the most experienced and brilliant surgeon you could have to take care of you. From initial consultation through to surgery and follow up checks he explained everything in detail, making you feel relaxed and comfortable. I felt completely at ease throughout knowing I was in extremely experienced safe hands. The whole team from his secretary Shona, the hospital staff and physio Jake were all so friendly, professional and excellent in the way I was looked after. I am so grateful to Luke for giving me back my life pain free, and even after 6months I am now walking normal and back to exercising. I would definitely recommend him if you are having any issues with your knees, you would be in very capable hands.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Mr Webb was great


My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefits and risk with treatment options and is a very good communicator. My quality of life has improved so much since my hip arthroscopy. I can’t thank Mr Webb and his team enough. Jenna, his PA, is so helpful and warm, she made any follow ups super easy.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding care from Luke Jones

The care I received from Luke Jones for a partial knee replacement was outstanding. From the surgery itself at The Lister to the aftercare, I was extremely satisfied. Luke is clearly one of the top knee surgeons in London and I would highly recommend him.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Frozen Shoulder surgery

Shoulder surgery
I was operated on by David Butt. He was thoroughly professional throughout the whole process. The day of the surgery was also as good an experience as you could wish for. The One Hatfield team were extremely professional. Mr Butt himself was knowledgeable and explained everything clearly at every step in the process. I'm now 2 weeks after my operation and had m my scheduled post operative assessment this morning. Everything is progressing well and I'm very satisfied indeed.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Mr Luke Jones was…

My experience with Mr Luke Jones was outstanding. I had a challenge before with another surgeon on my first knee and it was a robotic version. Mr Jones recommended doing this using his own skill. He not only listened to my concerns, ensured I had the best medical care, took shorter time to recover, smaller scar and one year on have no complaints and walking amazingly. His skill personal attention and follow up is superb and would highly recommend him. Tasneem….

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I saw Mr Sinnett for a long-term ankle impingement and I really can't praise him enough for the level of care, patience and understanding. Really grateful for the outcome I've experienced too. Would highly recommend!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Clear answers about arthritis

Saw Mark Webb about my very painful hip. He showed me the x-ray, explained everything clearly and answered my questions. I wish all contacts with health professionals were this positive!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

I came to Dr James White

I came to Dr. White after suffering a biceps rupture at the gym while performing a dumbbell curl. My biceps snapped at full extension, and I saw Dr. White the following Wednesday. He immediately arranged an MRI for Thursday, and by Monday morning I was already scheduled for surgery, which went extremely well.

During the initial consultation, Dr. White took the time to clearly explain my injury, the procedure, as well as the risks and benefits. He was polite, professional, and very clear in his communication—it was an excellent consultation. After the surgery, he also guided me through physiotherapy exercises that were crucial for my recovery and regaining mobility.

If you’re an athlete dealing with an injury, I strongly recommend Dr. White.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Luke Jones is simply the kindest

Luke Jones is simply the kindest, most empathetic and expert surgeon, if you have any knee issues, you could not be in better hands. He is brilliant, very very skilful and has a wonderful team around him. The preparation and detail he puts into pre Surgery care is amazing. I knew what to expect and the care plan afterwards was excellent. His Secretary Shona was very kind and helpful too, very efficient and reassuring. It is worth following all the guidelines to the letter.
I had my knee replaced 14 weeks ago and am so glad I did. My scar is perfect and I am getting fitter every week.
I have recommended Luke to everyone as I think he is absolutely at the top of his game and everyone from the nurses to the physios in the hospital said he was their favourite Consultant. They admire him hugely and as I found too, he is just super kind and seems to go above and beyond for all his patients.
You are in very very safe hands with him.
I feel very lucky that my Doctor Paddy, recommended him.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett

Mr. Sinnett was super thorough in his description of my injury after reviewing my MRI, made his assessment for treatment and actioned the radiologist to administer my injection under ultrasound then and there and I was on my way home within 2 hours already having felt relief ! Moreover, he is rather pleasant and doesn’t over treat ! Looking forward to a full recovery .

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Rotator cuff injury

Mr. White has a wonderful caring empathetic and considerate bedside manner. He is the ultimate professional and inspires confidence in his advice. His explanations are very clear and whilst being succinct, they also cover the medical issues in detail. Patients should visit him with full confidence.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Shoulder surgery Mr Butt

Our daughter was referred to Mr Butt with a cartilage tear in her shoulder. He and his team were great! The only thing that I would say is that since she was under 18 we were not allowed to be accommodated as a private patient whilst in hospital which we weren't aware of until we arrived to be admitted. This caused confusion for us and the staff and made the care whilst an inpatient more complex as we fell between his teams' care and the NHS, with staff not knowing who was responsible for looking after us.

June 17, 2025
Unprompted review

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