Grosvenor Orthopaedic Partners Reviews 

471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Patients consistently praise the medical staff for their exceptional professional expertise, clear communication, and deeply reassuring bedside manner throughout their clinical treatments. Consumers frequently highlight the remarkably smooth and efficient overall process, ranging from initial consultations and timely diagnostic scans to highly successful surgical outcomes and supportive aftercare. However, some customers also noted occasional frustrations with administrative services, desk staff efficiency, and pre-operative communication delays. A few people experienced poor coordination regarding appointment scheduling, missing paperwork, and difficulties obtaining prompt follow-up notes from the broader hospital team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, expertise, and caring... See more

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultations... See more

User experience

Consumers find user experience to be exceptionally positive, describing the whole process as quick,... See more

Customer service

Customers had positive experiences with customer_service, highlighting approachable, thorough, and highly... See more

Product

Customers consistently note positive experiences with product, sharing that the results have been fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the work done on my knee by Mr Luke Jones is excellent. The surgical team was no doubt also first rate, but thanks to the skill of the anaesthetist I knew little about them. Within six... See more

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

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No recent history of asking for reviews

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4.9

All reviews

(471)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Having worked in the healthcare…

Having worked in the healthcare industry for more than 40 years and in 11 different countries, I have the experience and knowedge in knowing the quality of the healthcae professional I need when my family or I require one. This requires relevant research online as well as from colleagues/patients of the relevant health professional.
I was delighted to find someone of the calibre of Tim Sinnett, whose knowledge, experience and excellent rapport fulfilled my requirements. I had a road traffic accident four years ago requiring a foot reconstruction. Because of orthopaedic problems, my walking has been slow. I recently consulted Mr. Sinnett and he has arranged a very comprehensive regimen which I know will help improve my mobility and allow me to improve the quality of my life. I have every confidence in achieving this with the regimen devised by Mr. Sinnett.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. I recently had a Hip op and had been recommended Simon Hislop, i found the process easy, the team was very responsive and i particularly enjoyed Simon Hislop's pragmatic and practical approach.
i would have no hesitation in recommending him and Grosvenor Orthopaedic Partners.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding care and professionalism

I was referred to Mr Mike Williamson after an MRI on my ankle, and I am deeply impressed by the quality of care I received. From the outset, he was warm, approachable, and attentive, while demonstrating the highest level of professional expertise.

He took the time to listen carefully, explain my condition in clear and reassuring terms, and answer all of my questions thoroughly. His manner instantly put me at ease, and I felt that my concerns were taken seriously and addressed with genuine care.

It is rare to meet a specialist who combines such skill with kindness and humanity. I left the consultation feeling reassured, confident in the next steps, and truly grateful for his guidance. I can wholeheartedly recommend Mr Williamson to anyone seeking expert and compassionate care.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional professionalism and surgical expertise

I recently underwent right shoulder arthroscopic SAD and ACJ resection under the care of Mr David Butt, and I couldn’t be more grateful for the experience. From the initial consultation through to post-operative follow-ups, he demonstrated exceptional professionalism and surgical expertise.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Flashy Website- Awful Service

GOP come across as this lovely group of consultants who magically only have 5 star reviews. You only get that, if you send patients links whom you know will only write good reviews. Nice way of skewing statistics.
The consultant lied to the patient, refused to answer any complaints, didn't have a GDPR policy and made false allegations against me. They have failed to respond GDPR requests, ignore emails and letters and gaslight complainants and defame them. Stay well away, the only thing they care about is easy £££ and blackmailing those who dare to question them.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Bunion Correction Operation

I was referred to Mr Sinnett as I had developed stiffness and pain in my right big toe joint which was also affecting mobility and pain in my right hip. His approach was very thoughtful and considered, he had reviewed all my notes and scans prior to our consultation, and he carefully explained the potential outcomes. The operation was calm and trouble-free, and Mr Sinnett and his operating team were charming and efficient. The toe pain and stiffness has gone, and so has my hip pain! I would highly recommend this surgeon!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Grosvenor Orthopaedic Partners

I consulted Mr. Mark Webb after weeks of knee pain which was affecting daily life.
He listened carefully to my concerns, arranged X-rays and scans and taking my lifestyle and wishes into consideration patiently explained various options and possible outcomes. All of which gave me complete confidence to go ahead with an Arthroscopy of my right knee which he recommended.
All appointments both pre and post surgery were expertly handled by Jenna his Secretary.
Jenna is a delightful person; totally professional, kind, caring and always very willing to help in every way possible
It is a month since surgery and my physio is very pleased with my progress.
As a person of 80 plus years I am very happy to be restarting Pilates, swimming and re joining my walking group. Also the table tennis is up in anticipation of a game with teenage grandchildren later in the summer.
Thank you for your skill and encouragement.
Megan

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Grosvenor Orthopaedic Partners - Mr Wharton

I recently saw Mr. Wharton for treatment on my injured fingers and couldn’t be more impressed. He was professional, kind, and explained everything clearly. The care I received was excellent throughout, and I’ve already noticed a real improvement. I felt listened to and well supported at every stage, with continued aftercare to ensure a full recovery. Highly recommended for anyone looking for expert, compassionate treatment.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Care

I fractured my finger and received first class care by Mr Wharton. I found him to be highly capable, responsive and personable. I had a X-Ray, diagnosis and treatment plan within a few hours. Mr Wharton's office made a referral to an excellent hand therapy team and booked me in for a follow up consultation so that he could check everything was on track. I'm pleased to report that my finger is healing well thanks to the excellent treatment I received.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

ACL reconstruction

I had an ACL reconstruction done by Mark Webb and I have no complaints, getting booked in was super quick!! Had my consultation on the Monday and booked in for surgery on the Thursday. Everything went very smooth. I am now 8 weeks post op and going strong! 💪🏼

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Dr W James White

I'm writing to strongly recommend Dr W James White for shoulder issues. Dr White fixed and sorted out my frozen shoulder. I had been struggling for months with pain and lack of movement. After Dr White's surgical intervention, the shoulder is back to normal with no pain. Dr White is thoughtful and has wonderful bedside manner. I am very grateful for his help.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Gave my sporty son his life back...

Gave my sporty son his life back...

Could not thank Mr Sinnett enough frankly. From the moment we first met him, he spoke directly to my 16 year old son, which I loved, who had a previous broken ankle and the pins in there had broken. He reassured him that his sporting days would return, was kind, empathetic, attentive all the way through! An exceptional human being and we are very thankful he arrived in our lives when he did.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Distal Bicep Rapture Operation

I recently had surgery on my distal bicep tendon performed by Mr. David Butt, and I cannot praise him and his entire team highly enough. From the very first point of contact, the experience was exceptional.

Miss Lucy Critchell, Mr. Butt’s secretary, responded to my urgent request with incredible efficiency and compassion. She went above and beyond to fit me into Mr. Butt’s busy schedule, and I’m deeply grateful for her support.

At my initial consultation, Mr. Butt took the time to clearly explain all my options, including the potential risks and benefits of each. His calm, professional manner immediately instilled confidence, and I felt fully informed and reassured going into the procedure.

The operation itself went smoothly, and the level of care I received throughout was outstanding. Mr. Butt’s surgical skill, attention to detail, and bedside manner are truly world-class. The aftercare was equally impressive—thorough, responsive, and tailored to my recovery needs.

The entire hospital team also deserves recognition. From the nurses to the anaesthetist and physio staff, everyone was kind, attentive, and highly professional.

Thanks to Mr. Butt and his team, I’m now well on the road to recovery with a minor complication which I'm sure i'll recover from. I wholeheartedly recommend him to anyone in need of expert orthopaedic care. An exceptional experience from start to finish.

January 27, 2025
Rated 5 out of 5 stars

I had the absolute pleasure of meeting…

I had the absolute pleasure of meeting with Mr Butt to discuss my degrading shoulder condition. Mr Butt is expert in explaining the medical diagnosis and options for consideration and supporting rationale. He is a gentlemen and takes his time to fully assess to ensure equal understanding, I would highly recommend to anyone seeking or needing his expertise.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett

I had a big toe cheilectomy done under Mr Tim Sinnett. He is professional , knowledgable, reassuring and kind. I can highly recommend him as a surgeon. Pre and post operative treatment was excellent.

March 24, 2025
Unprompted review

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