Grove Ear Clinic Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to clearly explain procedures. Many felt at ease and well-cared for, highlighting the friendly and informative approach of the practitioners throughout their appointments. The service provided is frequently described as efficient, thorough, and highly professional, leading to overwhelmingly satisfactory outcomes. Reviewers often report significantly improved hearing and complete satisfaction with their treatment. The booking system is easy to use, and the overall organization is excellent, making customers eager to recommend the company.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, consistently praising the brilliant and professional approach,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had the pleasure of meeting Nikki (7th August 2025) for a micro suctioning procedure, and what a fantastic job….thank you Nikki. Nikki spent several minutes explaining clearly what was e... See more

Rated 5 out of 5 stars

Excellent appointment with Kelly who explained exactly what she was doing to remove ear wax. Was able to view inside of my ears before and after far better than the syringing I have had previously. Wo... See more

Rated 5 out of 5 stars

The microsuction procedure was clearly explained and carried out with no discomfort. It was helpful to see the before and after images of the affected ear canal and lovely to get back to full stereo h... See more

Rated 5 out of 5 stars

I was delighted with my ear treatment, I was met by Nikki she was polite and on time for my appointment. The room in which she carried out the appointment was well appointed and clean. Nicking expla... See more


Company details

  1. Otolaryngology Clinic
  2. Audiologist
  3. Local Medical Service

Written by the company

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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4.9

All reviews

(204)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Quick and efficient.

November 26, 2023
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for choosing grove ear clinic and reviewing us, thanks for the positive comments.

Rated 5 out of 5 stars

good

Very good experience. We got lost trying to find the clinic but when we got there they were very good about us being a bit late. The procedure went very well and I can now hear well again.

November 26, 2023
Rated 5 out of 5 stars

Ths just to record my total…

This is just to record my total satisfaction with the friendly, professional and dedicated medical intervention Dr Rachael Collins provided when I recently presented myself to the clinic.
Initially this was for treatment to my 94yr old father in law.
However, I was so impressed and comfortable with what I observed, i had no hesitation in presenting myself. My outcome was very positive and therefore would strongly recommend Rachael

October 13, 2023
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you so much for your glowing review, we really appreciate it! Pleasure to help both you and your father in law!

Rated 5 out of 5 stars

The very best for ear wax removal.…

Having suffered from a hearing problem due to excessive ear wax, and having a bad experience with one of the larger firms that do micro suction in the past, I was very cautious in seeking treatment this time. After much research I contacted the Grove Ear Clinic, how lucky was I to have a prompt appointment with Dr Rachael Collins. She immediately put me at ease, listened to my concerns from my previous experience and gave a full explanation of what was going to happen. She used an endoscope to let me see the wax in my ears and then using a microscope and suction painlessly removed the problem in both ears. I would highly recommend her to anyone with this problem. Her calm manner and professionalism is second to none. I would like to wish them all the best for the future, long may they remain. Thank you

August 7, 2023
Unprompted review
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Reply from Grove Ear Clinic

Thank you so much for your very kind review, we really appreciate it! Pleasure to meet you. Wish you all the best, Rachael

Rated 5 out of 5 stars

Cannot recommend enough!

Cannot recommend highly enough. After months of being pretty much deaf (and unable to muster the strength to call my doctor) I then started to get extreme dizziness. Grove Ear Clinic saw me straight away and within 30mins I could hear again and the dizziness has disappeared. I have also stopped shouting!

I would not hesitate to return. Thankyou.... you are worth every penny!

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service

I needed an urgent appointment and managed to get same day for ear microsuction. Dr Lavandan Jegatheeswaran was very helpful, explained everything I needed to know and did a great job clearing my ears. Would definitely recommend.

June 24, 2023
Unprompted review
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Reply from Grove Ear Clinic

Thank you so much for taking the time to give us a review, we really appreciate it! Best wishes

Rated 5 out of 5 stars

Great professional service

Great professional service
Friendly and extremely pleasant,
Feel so good after that I can hear again
Thank you

June 17, 2023
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to give us a review, really appreciated! All the best.

Rated 5 out of 5 stars

Great stuff

Great service and now great ears. Thumbs up and wish the business all the best.

June 17, 2023
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you so much for taking the time to give us a review, as a new business we especially appreciate it!

Rated 5 out of 5 stars

Overjoyed

Went with my wife today. Very friendly, easy and quick to book and was given a great explanation before the procedure. My wife is so happy to be able to finally hear properly for the first time since Christmas. Would highly recommend.

May 31, 2023
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you so much for taking the time to review us, really glad to hear you had a good experience! All the best

Rated 5 out of 5 stars

Great service

Great service and fast appointment. I had been told I had wax build up by the GP after I had a bout of dizziness so decided to go for micro suction. I didn’t expect it to be so relaxing! Thank you 🙂

May 13, 2023
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you so much for taking the time to give us a review, we really appreciate it! Best wishes

Rated 5 out of 5 stars

Great result highly recommended

Had a problem with my hearing due to wax build up in the ear and after waiting 2 weeks for an unhelpful doctors appointment decided to give Grove ear clinic a try. I was a little sceptical due to lack of reviews but it is a new venture for these guys.
Very good service no messing about. Nice people and very pleased with the result, can hear properly again 😀

May 12, 2023
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you so much for taking the time to give us a review, as a new business it is especially helpful! Best wishes.

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