Grove Ear Clinic Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to clearly explain procedures. Many felt at ease and well-cared for, highlighting the friendly and informative approach of the practitioners throughout their appointments. The service provided is frequently described as efficient, thorough, and highly professional, leading to overwhelmingly satisfactory outcomes. Reviewers often report significantly improved hearing and complete satisfaction with their treatment. The booking system is easy to use, and the overall organization is excellent, making customers eager to recommend the company.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, consistently praising the brilliant and professional approach,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had the pleasure of meeting Nikki (7th August 2025) for a micro suctioning procedure, and what a fantastic job….thank you Nikki. Nikki spent several minutes explaining clearly what was e... See more

Rated 5 out of 5 stars

Excellent appointment with Kelly who explained exactly what she was doing to remove ear wax. Was able to view inside of my ears before and after far better than the syringing I have had previously. Wo... See more

Rated 5 out of 5 stars

The microsuction procedure was clearly explained and carried out with no discomfort. It was helpful to see the before and after images of the affected ear canal and lovely to get back to full stereo h... See more

Rated 5 out of 5 stars

I was delighted with my ear treatment, I was met by Nikki she was polite and on time for my appointment. The room in which she carried out the appointment was well appointed and clean. Nicking expla... See more


Company details

  1. Otolaryngology Clinic
  2. Audiologist
  3. Local Medical Service

Written by the company

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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4.9

All reviews

(204)

52 reviews in the last 12 months

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Rated 2 out of 5 stars

I was not able to locate the clinic

I was not able to locate the clinic, as it has no signs confirming where it is. The SAT nav took me to residential parking, which was apparently the correct one, as I found out later on.
I have spoken with them over the phone advising I am not sure where the clinic is? At first I thought I am being scammed. They were very helpful and advised that someone will ring me back. However I have tried to walk around and managed to find it. It had a clinic name written on left side of the door, which is visible only if you are standing in front of it. Not sure how the other people can find it...
The person who I saw was very professional and knowledgeable, so no issues with that. It is just the whole atmosphere. The clinic didn't really looked like a clinic. It more looked that someone just used their extra room in their flat to provide this service. I was a little worried and the whole entrance and the room looked spooky. Basically, not what you would do except!

September 29, 2024
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to write a review, we really appreciate the feedback and are glad to hear that you felt the person you saw was professional and knowledgeable.
We are sorry you had difficulty locating the clinic. We provide details on how to find us on the booking confirmation and our website, and are glad to hear your satnav took you to the right place. The building, Norwich Consulting Rooms, consists of multiple clinic rooms of which numerous clinicians operate out of. We are sorry to hear it was not to your taste and will feed this back to the proprietor. Best wishes.

Rated 5 out of 5 stars

Very welcoming and helpful

Very welcoming and helpful. Good practice and advice.

September 29, 2024
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to write a review. We really appreciate the feedback. Best wishes

Rated 5 out of 5 stars

Best £80 I ever spent!

I had loads of earwax built up causing hearing issues, but Rachael put me at ease and cleaned it all out with my hearing becoming instantly better. Well worth the money.

September 21, 2024
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for your kind words, we really value the feedback and are pleased to hear your hearing is better!

Rated 5 out of 5 stars

Fast efficient service.

Fast efficient service.
Instant relief from significant discomfort in blocked ear.

August 25, 2024
Grove Ear Clinic logo

Reply from Grove Ear Clinic

We're glad to hear that you've had an excellent experience with us and that we could address your issues with your blocked ear. Thank you for your lovely review and for choosing Grove Ear Clinic!

Rated 5 out of 5 stars

Great - I can hear now!

I wasn’t sure what to expect, but my experience with Grove Ear Clinic was great. Booking was easy and while it was tricky to find the clinic, the directions on the website were really clear when I stopped to read them! I was immediately put at ease by Lavandan and his colleague. He explained everything clearly and made sure I was comfortable. The process was completely painless, just a little strange feeling! Lavandan was lovely and professional throughout. I left immediately able to hear properly for the first time in weeks!!
I had been using ear drops prior to the appointment which may have helped as I noticed some reviews mentioned not having a great experience because they hadn’t.

August 25, 2024
Rated 5 out of 5 stars

Excellent

Excellent, experienced ENT doctor was able to check the ear and to the procedure safely. Thoroughly recommend

August 24, 2024
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Glad to hear that you had a great experience with us! Thank you for choosing Grove Ear Clinic!

Rated 5 out of 5 stars

Excellent Service

I was very pleased at the service provided particularly in that the person providing the service on the day was a qualified doctor working in ENT.

August 10, 2024
Rated 5 out of 5 stars

Great service

Booking was easy and the procedure was quick. Rachel was friendly and very professional hopefully I don’t t need to go back for a while but certainly use grove clinic again.

August 19, 2024
Unprompted review
Rated 3 out of 5 stars

The Medic that removed the wax from my…

The Medic that removed the wax from my 92 year old mothers ear was very pleasant BUT the waiting room was tired and grubby and the ‘surgery’ was very messy and unhygienic with tissues and used ear tubes on the table, the bin was overflowing. Not a brilliant experience and not clean.

August 10, 2024
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for taking the time to submit a review. While we are pleased to hear you were happy with the manner in which the doctor treated you, we are of course very disappointed to read of your concerns about tidiness. This is something we take very seriously and we have investigated the matter. In this instance we agree that your appointment did fall below our expected standard and this was partly due to the previous appointment over running. We sincerely apologise for this and have taken steps to improve our processes. We pride ourselves on offering a high quality doctor-led service and deeply value customer satisfaction. We believe your experience is not the norm as evidenced by the many satisfied returning customers. Please do reach out to us if you would like to discuss the matter further. Best wishes

Rated 5 out of 5 stars

Exceptional Service

Turned up early, guy was already setup and started straight away, was quick, painless and worth every penny, highly recommend them

July 16, 2024
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Reply from Grove Ear Clinic

Thank you for leaving an excellent review, we're glad that you've had such a positive experience with us!

Rated 5 out of 5 stars

Professional service and managed to…

Professional service and managed to remove stubborn wax from both ears.
It’s recommended to use olive oil for 10 days or so in both ears prior to the appointment to ease the removal of the ear wax.

June 29, 2024
Grove Ear Clinic logo

Reply from Grove Ear Clinic

We're glad to hear that you've had a positive experience with us! Thank you for using our services.

Rated 5 out of 5 stars

Very helpful and reassuring

Very helpful and reassuring. Explained the procedure and put me at ease

June 20, 2024
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for your lovely review, we are glad that you had an excellent experience with us!

Rated 5 out of 5 stars

Great clinic …

Well first of all I got a appointment very quick 👍other places I tried not so good waiting lists to long🥱also I found Joshua a very welcoming person very polite and totally committed to his job and explained everything so easy to understand so all in all very glad I found this place

June 28, 2024
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for leaving such a lovely review, we are glad that you had a positive experiencce with us!

Rated 5 out of 5 stars

Joshua very welcoming

Joshua very welcoming, kind and explained everything in detail. Would defo recommend not hesitate to call on again should I need too

June 22, 2024
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

Thank you for your kind review!

Rated 5 out of 5 stars

would use again

Quick, efficient, friendly, did the trick.
If you're going for the first time: it's a bit hidden away and parking is not easy. There are a few on-street spaces for visitors around the corner on Mount Pleasant.

June 7, 2024
Unprompted review
Grove Ear Clinic logo

Reply from Grove Ear Clinic

We're glad to hear that you had an excellent experience with us! Thank you!

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