Got suckered into an ad that popped on my feed of an interesting product at a reasonable cost that made it worth looking into. NO WHERE did it say anything about subscriptions. After buying the item... See more
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I has a problem with them because they charged me for courses I didn't Buy, but I send an e-mail and they explained me the situation and gave me unlimited access for 6 months. I didn't get My money ba... See more
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I was very unhappy to be charged $89 “subscription fee” for a subscription I did not subscribe. I only purchased one cheap program to see if it was what they advertised. I found it boring and uninsp... See more
Don't like the cost. I made a mistake & didn't cancel before the 3 days so was charged $89.99. I tried to cancel and get a refund but was told I had to show I used it for $14 days with no results fo... See more
2.4
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Black Friday offer turned into unexpected extra charges
I purchased a Black Friday promotional product from Gurogo.online for 4.99 USD.
The low price was appealing, but immediately after the initial purchase I was taken through several additional offer screens. I declined every one of them.
Despite declining the offers, I was still charged an additional ~70 USD for items I did not intend to buy. There was no clear final summary page showing all charges before payment, so I had no idea extra products were being added.
I contacted customer support to resolve the issue, but they refused to take responsibility or refund the unintended charges.
This was my personal experience. I recommend checking the entire checkout flow carefully before purchasing, especially during promotions.
November 28, 2025
Unprompted review
Reply from Gurugo
Thank you for your detailed feedback and for sharing your experience — it is important for us to understand where the process may have caused confusion.
We are sincerely sorry that you felt a lack of transparency and unexpected charges — this is not the user experience we strive to provide.
All additional offers on the website are optional and can be declined by the user. Information about each charge is displayed before payment; however, we understand that the interface may not have been perceived clearly. This point has already been forwarded to our technical team for review and improvement.
So that we can thoroughly investigate your specific situation and review the transaction history, please contact us again at info@gurugo.online
and include the email address you used for the payment.
We are open to dialogue and committed to a fair and objective review of your case.
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