Having to store the parts for 4 days was inconvenient. If no garage, keeping indoors could be a hassle. Instalation was very good. The engineer, Julian, was polite, friendly & helpful. He left everyw... See more
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Company details
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Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing
Contact info
First Avenue 82, DY6 7FJ, Kingswinford, United Kingdom
- 08006200940
- UKcustomercare@handicare.com
- handicare.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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From start to finish the company have…
From start to finish the company have been easy to deal with, providing easily understood information and updates regularly. There was never any pressure to purchase
Installation was quick, once we made the decision to proceed with the stairlift, and from the dekivery man to the fitter everyone has been professional, courteous and efficient.
We would definitely recommend this company if you are in need of a stairlift

Reply from Handicare Stairlifts UK
We were very impressed by the service…
We were very impressed by the service from the initial enquiry through to survey, delivery and installation - all of which were done very quickly and efficiently. We would have no hesitation whatsoever in recommending Handicare Stairlifts.

Reply from Handicare Stairlifts UK
Excellent, efficient and caring engineer.
Excellent polite and caring engineer who worked efficiently and gave clear instructions. The delivery was straightforward.

Reply from Handicare Stairlifts UK
Possibly the worst aftercare I have…
Possibly the worst aftercare I have ever experience , completely driven by profit and no consideration for the customers needs , I would not recommend this company to anyone
I found a company who would provide a complete new system for less than they quoted for a repair and they charge extortionate costs for a warranty that is not worth the paper it is written on ...... BEWARE !!!!!!!!!!!!!1

Reply from Handicare Stairlifts UK
This company has been 100% from the…
This company has been 100% from the first telephone call down to the engineer fitting.
There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a polite and professional guy,respected my property. Went through the lift with me and explained everything. Lift fitted,explained and rubbish taken away in less than three hours.
Would recommend 100%

Reply from Handicare Stairlifts UK
Service at its best.…
Every staff member that I had contact with was brilliant.The whole process was so well organised,I was kept informed at every step,there was no hassle and no mess.Well done!.

Reply from Handicare Stairlifts UK
A Highly Recommended Organisation
From first phone call to finish of installation evrything went smoothly. Survey took very little time and we were given all the information we needed. Order placed and delivery agreed, and it all happened as agreed!
All the staff we had dealings with were helpful and knew what they were talking about. Fitting was done with minimal disturbance.

Reply from Handicare Stairlifts UK
Efficient service throughout and…
Efficient service throughout and excellent install

Reply from Handicare Stairlifts UK
Great service
The sales man was friendly and knowledgeable about the stair lift , the stair lift was delivered within a week and the communication before was excellent. The fitter came the day after he was friendly and fitted it without any mess. He gave a demonstration and made sure my mum could operate it. Very pleased .
Great service
Great service, everyone I spoke to was so helpful, kind and understanding and the engineer who installed the stair lift was fantastic. Can't praise the company enough, the whole process ran like clockwork, thank you
Stair Lift Installation
Contacted Handicare about a stair lift for my aging mother. Home survey date arranged in good time to suit us. Home survey and quote done by a professional but friendly, knowledgeable experienced individual. Impressed by their ability to be flexible on changing installation date to suit us. Very good customer services who handled everything well. Equipment delivered bang on time and installation started within a hour or so of delivery of equipment and completed within stated timeframe. and use explained in full. Seamless operation offering me and my family 100% confidence. 100% recommended form our experience.
Took all my needs into account and the…
Took all my needs into account and the installation was excellent
Excellent service from first phone call…
Excellent service from first phone call 2 last staff professional and helpful at all times this has made my life so much easier thank you
Very efficient stairlift. Very good installation engineer!
The stairlift I had installed is very easy to use. The controls are simple and need minimum effort which is a bonus for me because I have painful, arthritic hands.
The engineer that came to do the installation was polite and friendly and wasted no time in fitting the stairlift. On completion he made sure I understood how to work all the controls safely. Another plus was that after the installation work was done everything was left clean and tidy and no work needed to be done by me. Good work Handicare!
stairlift fault
I depend so much on my stairlift and did not want to call the telephone on the lift as it said for emergencies only. I know there are people a lot worse than myself so I requested a visit via their website. I am so delighted that i did the gentleman who arrived a few hours later was very courteous, helpful and patient. I would definitely recommend.
Spec savers Upton
How refreshing it was to arrive at Specsavers Upton to be greeted with a smile. My experience from start to finish was quick, slick and professional. Everything was explained and I wasn’t kept waiting.
A promising transformation of a bathroom to a modern wet room
We had our old bathroom changed to a wet room, designed to address the question of safety and easy access. The company Handicare, were very open and objective in sharing their assessment with us, allowing us to make a reasonable and practical choice. The team involved in giving advice and implementing the changes enabled us to draw on their professional experience in order to make sound choices, the results of which has enhanced our bathing experience!.
I had a very good experience throughout from visit to installation
I had a very good experience with Handicare Stairlifts. I needed one urgently as my husband needed to be discharged from hospital. I had a visit on Friday and was told the cost & I went ahead with ordering the stairlift the following Monday. It was installed & working on the Saturday. Excellent work in a short space of time!
Making a one time purchase
The company's attention to detail both before, during and after the work was impressive. The cost was not too great but we got what we paid for. This was a one time purchase, so we feel we made the right decision with using Handicare.
Handicare take such care
Handicare take such care to ensure your stairlift is suitable for you and the staff are so professional. Each step of the way we were informed of who would be calling for security, even the young delivery gent who unpacked all the lift parts and took all cardboard waste away. Julian was our engineer & he was fantastic, ensuring we knew how the lift worked & who to call if we have a problem. He even remembered fitting my cousins stairlift when she called round on installation day. We had several quotes before hand but chose Handicare/Age uk as they were by far the best, in information, knowledge of goods & price.
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