Handicare Stairlifts UKReviews 

Got our bath replaced with a walk-in shower. The entire experience from start to finish was excellent. Salesperson wasn’t pushy at all. The back office staff were always polite and delivered everything as agreed. The installation team were excellent, polite and very clean. The finished shower was perfect.
I would have no hesitation in recommending them.

Excellent service and very knowledgeable on what our needs required.

Everything went very well, including the installation. However, within 10 days the stairlift started beeping. When I called the service line, they were able to help me identify that there was an issue with the battery and said that a service engineer would visit within 24 hours. That sounded great. But then, I was warned that I might be charged for the service call and the cost of replacing the battery, depending upon what the service engineer found. The very idea that I would have to pay for any problem with the stairlift so soon after installation seems outrageous.

The people explained every thing about the product and the fitter was very helpful and knowledgeable about the chairlift and very tidy.He was very efficient and cleared all the rubbish up and took it away.I can’t say enough about them and would recommend them to all my relatives and friends without hesitation.

A quick worry free process from initial phone call to installation.

Handicare stairlifts were brilliant…
Handicare stairlifts were brilliant from start to finish. Phil who came round to measure up was attentive, thorough and polite in explaining everything.
Our fitter Josh was equally as polite and very patient with showing us how everything worked.( fitted within 3 days of order)
Very pleased with stairlift, it has made a big difference and made life at home easier.

This company was absolutely magnificent regarding the installation of my stair lift, from the communication to the amazing engineer everything was first class. Highly recommend this company

Looking to have a stairlift installed, I decided to approach Handicare Stairlifts as basically they are a not for profit organisation. All profits are donated to Age UK. Their representative came along and did some measuring etc and advised me on which product would suit me best. Once i had decided what I wanted a technician came and took further measurements and showed me 3 D videos of what the insallation woud liik like. Within 2 week qnother technician installed the stairloift to my satisfaction. During the whole process i was kept in the loop of what was happening. I am a happy bunny.

It was very easy from the start phoned Handicare stairlift chatted to man told him what need he told me the price they came out and measured up Then with in the week it was fit to the stairs with great team men made old lady very Happy thank you very much

The entire experience of getting a 4000 type stair lift installed for my mum was pretty straight forward and dealt with by efficient, professional, polite and helpful Handicare staff.

There was a minor problem during the installation when a safety component on the motor was found to be faulty hence the motor required replacement and the installation ground to a halt. I mention this because unexpected problems do occur and what’s important is how they’re dealt with. I cannot fault Handicare because they were in touch with me within the hour of reported fault and arranged a replacement part and agreeable installation date for a few days later.

The remainder of the stair lift installation 3 days later went smoothly. A special mention should go to Julian, the engineer who finished the installation work, fitting the chair and electrics and demonstrating its use. Julian performed fantastically, professionally and diligently, telling us what he was doing and reasoning behind the work. Additionally, he found a better solution for placement of the charging power source, locating it in an unused bedroom where it’s safer from being disturbed.

So, my installation experience has been very good and my elderly mother is thrilled with her new stair lift.

The whole process, from enquiry to installation was completed within a week.
Richard came out to explain our options and measure up on Saturday afternoon (14th March).
The stairlift was delivered on the 18th and installed on the 20th. The installation was quick, the stairlift was demonstrated and everything was explained clearly.

Lift delivered promptly by very polite and courteous Dutch driver.
Installed the following day by an equally polite and courteous engineer. It was installed very neatly and with care. Every aspect was explained to me in detail and it worked perfectly on my first use. I feel very confident with it.

it was installed really well and in time as stated and they made sure we were able to use it

The service we received from Handicare was excellent. The stairlift was fitted within a week of the initial request and I was kept informed throughout the process. The fitting was quick with a courteous and professional fitter. It has made a massive difference to my mum on returning home from hospital after a fall.

I am over the moon with the installation of the stairlift. I placed an enquiry, which was dealt with quickly and an appointment was made for the surveyor to visit. He explained how the process worked, answered all my questions and put mine and my wife's mind at ease. He was very kind, friendly and understanding. Once we made the decision to proceed, the kit was delivered to our home quickly and installed on our preferred date. The engineer, who installed the stairlift, was faultless, did an excellent job, was polite and explained everything clearly. I am so happy with the difference that it's already making to my daily routine and would not hesitate to recommend this company.

The whole process was dealt with very sympathetically and efficiently. I was kept informed of all the processes and the actual installation was very straightforward.
Highly recommend this company for stairlift installation.

I was assisting Joan in sourcing a stairlift,handicare were very professional and considerate. The staff both on site and phone Far exceeded our expectations.

I had a stairlift fitted with Handicare, no problem when fitted, was informed about the extra 3 years warranty which I paid. After 2 months I tried to call them as it was making squicky loud noise and shacking, it took me several attempts to get through they either were engaged or knocked me off after 20 minutes. Eventually when I got through the receptionist told me that this was not a priority, she informed me when the engineer would be out and the engineer would call me 2 hours before coming to the property. I informed them that my mother was 90 years old and was afraid to use as it was. Eventually this was sorted, but this was the start of many complaints on the stairlift. 3 times the motor was changed, the rollers needed WD40 sprayed on them several times as it was making a high squeaking noise also the stairlift chair got stuck at the top of the stairs as it got over the the charging point. This caused us to have a new charging point. Each of the faults I had was met with a phone either not being being answered or cut off when did go through it was the same answer the engineer would be out in 5 days and would call me 2 hours before calling at property. When it was time to have a service it was 3 months late. When I chased this up I was informed that they did not have a service engineer for this area. I have now decided to go with a reputable company, even though it is expensive, I need it for my mother's health safety. If anyone is thinking of getting a stairlift from Handicare THINK AGAIN

The old lift was removed and taken away and the new starlit was installed carefully and efficiently. Would recommend Handicare with a 10/10.

The whole experience of getting stair lift installed was so easy and all done with courteous helpful staff.
From enquiries to installation took less than a week!
The lovely young man, Josh ,who installed stair lift was efficient , helpful and pleasant and made sure all was well before he left.

Would thoroughly recommend this company.