I haven't received my order after 2 months. No response to my email from the customer service. Ive emailed again.. the tracking updates must be made up and aren't helpful as they just say has been p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re so happy with this high chair! It’s well-made, sturdy, and thoughtfully designed. Assembly was quick and easy, and it feels really safe for our little one. They seem super comfortable in it and... See more
My second experience with this company was even better than the first. This time, my order was shipped from their New Jersey warehouse and arrived in just two days. For potential buyers concerned... See more
Company replied
It's been over 35 days and still don't have my order. Pretty sure the customer service is written with AI, they are being very shady about cancelling the order and the return process, and reviews all... See more
3.0
Average
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 month
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Do not buy from Happy Gira
Do not buy from Happy Gira. Shipping will take about a month because it comes from Singapore. And good luck cancelling an order or trying to return it--impossible. I tried to cancel the order the day after I had placed it and was told that it had already been shipped. And then it arrived...one month later! Obviously it had not been shipped. On top of that, they do not cover return expenses...to Singapore! What horrible customer service.
April 6, 2024
Unprompted review
Receiving a Damage Product Will Cost You $$
After waiting over a month for a baby playpen when the website says 7-12 days, I received a ripped playpen that was missing pieces. The company response was for me to send the item back to Singapore at my own expense and wait another month or more for a refund.
March 27, 2024
Unprompted review
The negative reviews are right!
The negative reviews are right!
It took over a month for my play yard to come. Mind you, it is a really pretty shade of pink, but it's not worth it. It was missing some of the pads. I asked customer service to send me replacements a few weeks ago and I haven't even received shipping info. It's so frustrating! Then they told me to send it back! A giant package! To SINGAPORE!!!! And expect me to pay for it!!!! This company is so scammy and I'm reporting to my bank today!
March 22, 2024
Unprompted review
Positive experience with customer service
Customer service was so timely and professional. I made an error in my delivery address and they promptly responded with a correction and possible solutions to my item no longer being available. I was unable to proceed with my order but I haven't felt like I’ve received that great of attention from a company in a long time.
March 18, 2024
Unprompted review
Reply from Happygira
Hello! We're delighted to hear you had a positive experience with our customer service team, even though your order couldn't proceed. To better understand and resolve the issue with your order, could you kindly provide more details about why you were unable to proceed? Was it related to payment, item availability, or something else entirely? If there’s anything more we can do to assist, please don’t hesitate to reach out to support@happygira.com. We’d be thrilled to help turn this around for you!
I’d rate under one star if I could
I’d rate under one star if I could. Took a month to get to me and was not only the wrong order but was missing parts. Horrible customer service. Under no circumstances should you buy from them. Will report as fraud to my bank ASAP.
March 5, 2024
Unprompted review
Don’t buy from them
Shipping took over a month to get the playpen and they sent me the completely wrong size. Customer service said I was responsible for paying for shipping of the wrong playpen back to Singapore. That seems unethical when they sent me the wrong item. DONT ORDER FROM THEM
February 26, 2024
Unprompted review
Poor Quality and Shipped fromSingapore
My daughter and I ordered the playpen and play mat. I got a little worried when the tracker said it was coming from Singapore. Said we should receive it in 7 to 10 business days. It took twice that long. My daughter got her’s first and the instructions to put together were awful as was the quality and we both decided to send back. Support did respond quickly but told us to send back to Singapore (mind you the shipping labels all showed a CA address) at our expense and the refund would be processed after they read. I don’t think I will see my money.
Update: It will cost over 600.00 to return this product for a 180.00 refund. Clearly, I am not doing that. Have disputed the charge with my credit card company as this site is clearly a scam and I should have checked it out more thoroughly.
January 18, 2024
Unprompted review
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