I haven't received my order after 2 months. No response to my email from the customer service. Ive emailed again.. the tracking updates must be made up and aren't helpful as they just say has been p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re so happy with this high chair! It’s well-made, sturdy, and thoughtfully designed. Assembly was quick and easy, and it feels really safe for our little one. They seem super comfortable in it and... See more
My second experience with this company was even better than the first. This time, my order was shipped from their New Jersey warehouse and arrived in just two days. For potential buyers concerned... See more
Company replied
It's been over 35 days and still don't have my order. Pretty sure the customer service is written with AI, they are being very shady about cancelling the order and the return process, and reviews all... See more
3.0
Average
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
November 11, 2024
Unprompted review
We love our playpen and foam mat
We ordered the basic playpen and a foam mat in size 80 x 70. Ordering the products using the website was easy. We started to receive status updates quickly and our product came within 20 business days. We live in North Carolina. Once received, we unpacked everything and found it super intuitive and easy to put together, even without instructions. The size is perfect for us but the foam mat being the exact same size as the playpen cause the mat to bow just a little bit. We should’ve anticipated this but really needed the foam protection for our little one given the floors. Quick easy solution was just to put it under the playpen, which has worked perfectly for us. It is thick enough that it does provide protection and does have a cute design on it. Also, our zipper was not functioning well and Happy Gira has responded quickly and remediated the issue for us! Amazing customer service. Overall great product for the money!
November 8, 2024
Unprompted review
Great Portable Playpen
The portable playpen and mat are great quality products. The playpen is super quick to set up and take down. It took a while to receive due to customs hold ups, but customer service was easy to reach and fast to respond via email. Spent a while looking for the right playpen with quality materials and easy assembly -- very satisfied with Happy Gira.
October 25, 2024
Unprompted review
Reply from Happygira
I am thrilled to hear that you're satisfied with the quality of our products and found the playpen easy to set up and take down. We strive to provide items that meet the highest standards, and it’s rewarding to know that our efforts are paying off.
Prompt and Reassuring Support
I had placed an order with HappyGira (order number HG30143780) and was curious about the shipping status. I reached out to their customer support to get an update, and not only did I receive a prompt response, but Matt’s email was also incredibly reassuring and detailed. In his response, Matt informed me that my package had just completed the international leg of its transit and was currently undergoing customs clearance. He provided a clear timeline, indicating that once the customs process was finalized, UPS would take over the continued shipment. Matt anticipated that the delivery would take place by the following week.
October 18, 2024
Unprompted review
Instant Comfort and Convenience for Baby
I received it with no strange smell, and installation was super easy and quick. Before buying it, I was worried that my baby might not like to sit in it, but once it arrived, my baby absolutely loved it. No more crying or fussing; in fact, every time my baby sits in it, they fall asleep almost immediately. Taking my baby out now is a breeze, and it frees up my hands! Most importantly, my baby feels comfortable and safe in it!
September 30, 2024
Unprompted review
Defective product of the lowest quality
We ordered a playpen and it took almost a month to get to us. When it arrived, the product was defective and unusable for the purposes advertised: the materials didn’t quite fit together, causing a tear in the fabric when putting parts together because the fabric material was too taut; the zipper of the entrance is broken so the pen would not close (making it useless to us); some of the parts didn’t fit together and broke apart when we tried to make it work; and various other issues. We have been corresponding with the company for months but they have refused to cover the cost of a shipping return to Singapore or issue us a refund. We feel defrauded.
September 4, 2024
Unprompted review
Reply from Happygira
I hope this message finds you well. I wanted to personally address your recent experience with us, and I deeply apologize for any inconvenience we have caused you.
We are genuinely sorry to hear about the challenges you faced with the playpen order. The shipping delay you experienced is far from the level of service we strive to provide. Due to the nature of shipping directly from one of our three global warehouses, delivery times can sometimes be longer than anticipated, especially with oversized packages like the playpen. Our aim is to have all shipping times clearly presented on shipping policy on our website, and we are actively working on improving delivery times and expanding our 2-day shipping options beyond certain products in California. Expect an announcement from us in December this year.
Regarding the defective product and the difficulties with our customer support team, I truly apologize. The quality issues you described with the zipper and material fitment are unacceptable, and your frustration is completely understandable. We hold ourselves to a high standard, and it's clear we did not meet those expectations in your case. We do offer warranties on our products, and I am perplexed as to why this wasn't adequately addressed by our support team. However, if you are not sure how to assemble correctly, check out detailed guild here: https://happygira.com/pages/happygira-user-instruction-manual
Please know that your feedback is invaluable to us as a startup striving for continuous improvement. We would love to discuss the situation further and explore potential solutions that could work for you. Could you please send us your order number? This will help us look into your specific case with more detail and find a resolution together.
Once again, I apologize for any distress or inconvenience this situation has caused. We take matters like these very seriously, and your satisfaction is our top priority. Thank you for your patience and willingness to communicate with us further. We look forward to resolving this with you.
Happy Gira is a Chinese scam site
Happy Gira is a scam site! Look up the complaints on BBB about the website.
I did some research and HappyGira is owned by "Paw Group Inc" which seems to be a Chinese company. HappyGira does not have a phone number. All communication with their customer service was via email, which should be a red flag already.
If you have had a bad experience with Happy Gira as well, I suggest reporting them to the relevant Attorney General's office. If there are enough complaints maybe the government can take action. If you can afford it consider opening a case against them in small claims court.
August 3, 2024
Unprompted review
FAKE REVIEWS
This company’s trust pilot page is FLOODED with fake reviews. I’m amazed they can do this.
Look at the 1 star reviews, read for yourself.
September 28, 2024
Unprompted review
Reply from Happygira
Thank you for your feedback. We take all reviews seriously and are committed to transparency. Could you share more details on what you noticed specifically in the reviews? We’d love to look into this further. If there’s anything else we can help with, feel free to reach out to us at support@happygira.com. We’d be thrilled to assist!
THIS WAS THE WORST ONLINE EXPERIENCE…
THIS WAS THE WORST ONLINE EXPERIENCE EVER.
I paid and ordered months ago. They couldn’t ship my baby’s play pen.
Months later they send a box with a few sticks - no packaging, not pink, legit a few sticks
After months of emailing me and my demands for a refund - they send me a second box! Not what I want.
Refund me!!!
I’m adding this second part to my review in response to your disingenuous reply. We have already exchanged dozens of emails over the last several months. Make this right? Refund me. You have my order number. It was supposed to be pink. You have the photos. You sent a few wood pegs in a box. I’m not opening the second box because I told you not to send another and refund me!!!!
September 22, 2024
Unprompted review
Reply from Happygira
Thank you for bringing this to our attention, and we’re genuinely sorry for the frustration you’ve experienced. We want to make this right and help solve the issue. Could you confirm the exact product and color you originally ordered so we can investigate what went wrong with the shipment? Additionally, were both packages missing key parts, or was there anything salvageable from the second box?
We’ll ensure this gets resolved quickly. If you need immediate assistance, feel free to reach out to us at support@happygira.com, and we’ll be thrilled to assist you further.
BBB rated “F” - Fake reviews - No return policy - Cheap products
We ordered a double stroller from this company. Item was significantly larger than website description. Shipment took more than 6 weeks to arrive from Singapore even though initially it was expected much sooner from within the USA. There is no return policy. They will only refund if item does not arrive or is missing critical components. Item also was very expensive but felt cheap in material. The double stroller was so large it could not be used by one parent in a public area. The connectors between the two strollers added an additional 9 inches in width.
In our situation, my daughter unfortunately lost her twins at week 28. This company would not allow for a refund even though the item was not used. I had to ask for my bank’s fraud dept for help. When I placed my order and then came to trust pilot, they had a 1 star review and I tried to cancel immediately. (I bought off their baby registry). Within one month hundreds of glowing reviews were on this site. I’m so glad I took screenshots from June to August 2024. These 5 star reviews are fake. Not sure why people would do that. I think TikTok has something to do with it as my daughter told me that’s where they found out about the stroller and company. Also look to the Better Business Bureau’s website. This company is rated “F” and is not accredited by the BBB.
August 7, 2024
Unprompted review
Reply from Happygira
Thank you for sharing your feedback. We’re truly sorry for your difficult experience, especially given the heartbreaking situation with your daughter. We understand your concerns regarding the size and shipping delay, and we apologize for any confusion caused by the product description and delivery timeline.
While our return policy is limited to missing or damaged components, we understand this may not have been clear during your purchase. We would be happy to look into your case further—please reach out to us directly at support@happygira.com so we can work towards a resolution.
Thank you again for your patience, and we’re here to help in any way we can.
Extremely Disappointed
Extremely Disappointed – Never Received My Order
I am beyond frustrated with this company. I ordered a playpen for my baby over a month ago, and not only has it still not arrived, but I’ve received no communication or updates whatsoever. After multiple attempts to contact customer service, I’ve gotten nothing but vague responses or complete silence.
This is a crucial item for my child, and it’s unacceptable that I’ve been left in the dark for so long. I trusted this company to deliver, and they’ve completely failed. I will never order from here again, and I would strongly advise others to avoid this company at all costs if you value timely service and transparency.
Extremely disappointed!
September 24, 2024
Unprompted review
Reply from Happygira
Thank you so much for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced. We understand how important this playpen is for your child, and it’s unacceptable that you’ve been left waiting with limited communication. We’re committed to fixing this immediately.
Please reach out to us directly at support@happygira.com so we can prioritize your order and make sure it gets to you as soon as possible. We’d be thrilled to help and ensure this is resolved quickly!
A Game-Changer for Baby's Playtime
This baby playpen from HappyGira is a game-changer! It's spacious interior allows my baby to play and learn comfortably. The external zipper makes it easy to control my baby's entry and exit.
August 23, 2024
Reply from Happygira
Thank you for your fantastic review! We're thrilled to hear that your baby is enjoying the spacious interior of the HappyGira playpen and that the external zipper is offering you the convenience you need. If there's anything specific about your experience that could be improved or any questions you might have, we would love to hear more details. Your feedback is precious to us. If you need any assistance, feel free to reach out at support@happygira.com. We're always here and excited to help!
Excellent quality playpen and support
Excellent quality playpen and support. Thank you for a good experience.
August 16, 2024
Unprompted review
Reply from Happygira
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our playpen and support. To ensure we continue to meet your expectations, could you share more about what specifically stood out to you? Was it the design, safety features, or perhaps the ease of assembly? Your feedback helps us improve even further. If there's anything else we can assist you with, please don’t hesitate to reach out at support@happygira.com.
playpen took 22 days to arrive
playpen took 22 days to arrive; it came severely damaged - all the large tubes were bent. I contacted customer support and included pictures. They asked for a video, and I provided one. I never heard from them again. Save your time and money and just buy one on Amazon that will arrive fast, and can be easily returned.
August 7, 2024
Unprompted review
Reply from Happygira
We’re truly sorry to hear about your experience with the playpen. It’s troubling that it arrived damaged and that your communication with us was less than satisfactory. Could you let us know the best way to reach you to get this resolved promptly? We're here to make things right for you. Additionally, was the package damaged when it arrived? Your input will help us improve our service. If you need further assistance, please contact us at support@happygira.com. We would be thrilled to help resolve this issue for you.
Strong and Protective Fabric Design
With this playpen, I can enjoy peace of mind and convenience wherever I go.
August 11, 2024
Reply from Happygira
Hi there! 🌟 We're thrilled to hear that you love the strong and protective fabric design of your new playpen! Your peace of mind is our top priority, and we're delighted to know it's providing convenience on the go. If there's anything specific about the playpen you think could be improved or adjusted, we'd love to hear your thoughts. Was there a particular feature or situation where it didn't meet your expectations? Feel free to reach out at support@happygira.com if you need any assistance—we'd be absolutely thrilled to help!
Easy Assembly and Accurate Description Playpen
It's super easy to figure out how to assemble. The included mat is slightly bigger than the actual playpen bottom, so there may be some overlap. But I'm not complaining because the mat is provided together with the playpen. Everything is exactly as described.
August 11, 2024
Reply from Happygira
Thanks a million for your feedback! We're delighted to hear that the assembly was a breeze and that you're enjoying the playpen. 🌟 We're curious about the mat's size—does the overlap affect its usage or comfort in any way? If you notice any issues or need assistance, just give us a shout at support@happygira.com. Our team would be thrilled to help out!
Exceptional Customer Service Experience with HappyGira
I had an outstanding experience with the HappyGira team while placing my recent orders. From the very first interaction, their customer service was exceptional. I reached out to them regarding my order, and Matt responded promptly with clear and helpful information. He assured me that the necessary modifications were made to my order, and he kept me updated on the shipping status.
What truly impressed me was Matt’s professionalism and willingness to assist with my requests, including tracking information for my orders. He made the entire process seamless, responding to my queries with kindness and a sense of urgency.
The level of support I received was beyond my expectations, and it’s evident that HappyGira values their customers. I highly recommend them for their stellar service and commitment to customer satisfaction. Thank you, Matt, and the entire HappyGira team for making my shopping experience so enjoyable!
August 7, 2024
Reply from Happygira
Thank you so much for your fantastic feedback! We're absolutely thrilled to hear about your outstanding experience with our team, especially the exceptional service provided by Matt. It's wonderful to know that he was able to assist you so effectively and keep you updated throughout the ordering process.
We always aim to exceed expectations and are delighted that you felt so well-supported by our team. Your recommendation means the world to us, and we're grateful for your kind words.
If there’s anything more we can do or if you have any further feedback or questions about your experience, we’d love to hear from you! Please feel free to reach out to support@happygira.com anytime—we’re always here to help!
This company is a scam
This company is a scam. The product took around a month to arrive at which point we didn't have a need for it - also it didn't fit into our space so I reached out to them to return it and they told me in "situations where the product is not defected or no lost, we are unable to offer refunds." Which is an insane and horrible return policy. This is an expensive product which I haven't even opened yet and likely is missing pieces based on other reviews I have read. Horrible customer service. There are so many other options for these types of products - do NOT use this company. I wish I had read reviews before purchasing.
August 1, 2024
Unprompted review
Reply from Happygira
We are genuinely sorry to hear about your recent experience and sincerely want to make this right. To better assist you, could you provide more details about your order, such as the order number and the specific product you purchased? It's essential for us to understand the situation so we can address any issues promptly.
Concerning the delivery delay, do you recall if you received any shipping updates or notifications? We aim to improve our shipping process, and your feedback is valuable. Also, while our current refund policy has certain limitations, let's see if there's anything we can do in your case.
Regarding your concerns about missing pieces, if you decide to open the product and encounter any issues, please don't hesitate to contact us. We would be thrilled to help. You can reach out any time at support@happygira.com. Let's work together to find a solution that satisfies you!
Convenient Folding Model
I bought a folding model, which is very nice. It can be easily folded up.
August 5, 2024
Reply from Happygira
Thank you so much for sharing your thoughts on your new folding model! We're thrilled to hear that you're enjoying its convenience. However, if you experienced any challenges while using it, we'd love to help resolve them. If you need further assistance, please don't hesitate to reach out to us at support@happygira.com. We're always delighted to lend a hand!
Item was shipped to wrong address and damaged
Item was shipped to wrong address. Item was damaged. Company has no phone only email responses. Takes forever for responses. Their solution was for me to return to manufacturer at our shipping expense at a cost of $799. Unbelievable. STAY AWAY
June 18, 2024
Unprompted review
Reply from Happygira
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the inconvenience you've faced. Let's work together to resolve this. Could you please provide more details on your order number and the specific address issues you've encountered? This will help us understand where the mishap occurred.
Also, we want to ensure the shipping cost is addressed appropriately. Was there any clarification offered on why it was directed back to the manufacturer? Your feedback is invaluable, so please reach out to us at support@happygira.com. Our team would be thrilled to assist you and find a satisfactory solution swiftly.
Looking forward to hearing from you soon!
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