Happy Place Insurance Reviews 102

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We’ve been with Happy Place for a year now and the pricing and service has been excellent although we have not had to make a claim. We were delighted this year when we had the renewal notice that it h... See more

Company replied

Rated 5 out of 5 stars

Not had to make a claim yet, fingers crossed, so can only comment on process of taking out policy and pricing. Much cheaper than previous insurer for much more cover. Ended up paying for more comprehe... See more

Company replied

Rated 5 out of 5 stars

Really competitive price, happy with that! They came recommended and having not heard of them I was obviously dubious. I'm glad I was told of them now! Easy to use website, UK based Customer Servic... See more

Company replied

Rated 4 out of 5 stars

Happy Place could not match my caravan insurance so I moved it to RIPE. When I cancelled the policy over the phone they failed to actually cancel it and also failed to inform Premium Credit so payment... See more

Company replied

Company details

  1. Caravan and Motorhome Insurance Company
  2. Insurance Agency
  3. Insurance Broker
  4. Insurance Company

Information provided by various external sources

Happy Place brings together over 30 years of insurance experience into one touring caravan insurance policy. Combining great value and specialist cover, our policy offers caravan owners excellent value for money and big savings.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Rated 5 out of 5 stars

Happy Place recommendation

We’ve been with Happy Place for a year now and the pricing and service has been excellent although we have not had to make a claim. We were delighted this year when we had the renewal notice that it had reduced by £65 which can’t be said of other insurance policies which go up each year. Happy Place is brand of Caravan Guard same address etc but in our case was much cheaper and certainly much cheaper than other insurers, particularly the Caravan Clubs. New for old so cannot recommend them enough.

December 30, 2025
Unprompted review
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Reply from Happy Place Insurance

Thanks for sharing your experience with us Sandra!

Rated 5 out of 5 stars

Great service

Great service, knowledgeable and helpful.
⭐️⭐️⭐️⭐️⭐️

September 21, 2024
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Reply from Happy Place Insurance

Thanks Ian

Rated 5 out of 5 stars

Good cover, good price

Adviser was knowledgeable helpful and pleasant and answered all of my questions regarding the cover.

February 23, 2024
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Reply from Happy Place Insurance

Thanks for your fab review!

Rated 5 out of 5 stars

great service

great service - they even called me when I had forgotten to renew to make sure I had cover - OK so thats in their interest too, but cover seems reasonable for the price as well

January 11, 2024
Unprompted review
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Reply from Happy Place Insurance

Thanks for rating us five stars Phil

Rated 5 out of 5 stars

Very happy with Quotes

I had a pretty reasonable price and the info etc during the quote stage was great, I cant give any feedback on the claim etc as not had to and hopefully will never have to.

September 27, 2023
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Reply from Happy Place Insurance

Thanks David!

Rated 5 out of 5 stars

Good premium and cover

Good Premium and cover

March 12, 2023
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Reply from Happy Place Insurance

Hi Paul. It looks like you do have an insurance policy with us, but we feel you might have been reviewing a different service here. If you wish to change your review, there should be a button in your email from Trustpilot allowing you to edit your review. Many thanks Craig @ Happy Place

Rated 5 out of 5 stars

Very competitive price

Very helpful staff very profesional and a good competitive price i had been with Caravan Guard but they were more expensive but i believe these are part of the Caravan Guard group

March 1, 2023
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Reply from Happy Place Insurance

Thanks for your review Graham

Rated 1 out of 5 stars

Rang to change my address the caravan…

Rang to change my address the caravan isn’t stored at my house etc so has no bearings on the insurance of the caravan it is literally just for correspondence purposes and they charged me £17 for what? I rang them it didn’t cost them anything

December 22, 2022
Unprompted review
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Reply from Happy Place Insurance

Hi Mark. We’re sorry you’re not happy with our admin fee for changing your address. These fees are commonplace in insurance to take into account the extra work involved in amending an individual policy and reissuing documents. We do try to keep ours as low as possible. We have passed on your feedback to our pricing team. Thanks for insuring with Happy Place.
Kind regards
Craig @ Happy Place

Rated 5 out of 5 stars

Really good quote and staff really…

Really good quote and staff really helpful. They are part of caravan guard, so should be OK.
Test would come if I ever had to make a claim,fingers crossed I don't need to.

June 12, 2022
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Reply from Happy Place Insurance

Thanks for your great review Mark

Rated 1 out of 5 stars

Pestering us for money after cancelling

Setting up the insurance was fine, but when we sold our caravan and came to cancel the policy there were issues. We phoned to cancel and got told there’s a cancellation fee. My partner said that’s fine and offered to pay it there and then. The advisor said he couldn’t and said he needs to ring up once he receives a letter. Phoned up, paid it, sorted… or so we thought. Over a month after cancelling, we receive an email demanding the outstanding balance to be paid!! We paid everything there was to pay!! And no we are receiving emails. This company try to con you out of money it seems!! Not a happy customer

June 6, 2022
Unprompted review
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Reply from Happy Place Insurance

We’re sorry you’ve not had a great experience with us Ruth.
As you had paid for your policy by direct debit the payment we took when you called was the for the previous month’s cover.
The email you received after cancelling your insurance policy was chasing payment of the cancellation fee and the last part month of cover which had not been paid.
Unlike where we deduct the cancellation charge from any refund due when a customer has paid in full, we have to ask for this as an additional payment from monthly payers.
We’re sorry if this was not explained to you clearly and have passed on your comments to our Accounts team. Best wishes, Liz

Rated 5 out of 5 stars

Good value for Caravan Insurance.

Very helpful adviser and a very good quote for my caravan insurance. As with all insurance companies, the real test is if you have to make a claim, I hope I never have to put them to the test, but its then you will see if they are a good company.

June 4, 2022
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Reply from Happy Place Insurance

Thanks for sharing your experience with us!

Rated 5 out of 5 stars

Caravan insurance

Very competitive quote. Covers all items on my renewal at a much cheaper price. Part of Caravan Guard so should be a good company to deal with if needed. Fingers crossed!!! Good reviews

April 29, 2022
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Reply from Happy Place Insurance

Thanks David

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