The delivery service was first class and was quick from the point of order. The product ordered was just perfect and I will definitely order from you again.
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I had tried ordering these ensure drinks via Amazon but they went missing. I needed them urgently, for my father who is seriously unwell, while a prescription was being organised. Harpers Healthcare d... See more
A massive thank you to Harper's Healthcare for the kind advice and speedy dispatch of my order. The pharmacist went above and beyond to help me. My son needs a certain product which he has relied on... See more
Company replied
I always order from Harper's healthcare as my order is very important to the 84 year old gentleman I look after. I order on a Thursday night and his ensure drinks are ready and delivered on Monday m... See more
Company replied
Company details
Written by the company
Harpers Healthcare is a reputable online healthcare retailer based in Brighton, with an excellent reputation for service. We are part of a wider group that also operates a long-established community pharmacy. While our pharmacy and online retail businesses are run separately, both are built on the same values of professionalism, care, and high standards. Since August 2019, Harpers Healthcare has focused on providing a wide range of healthcare products online at competitive prices, alongside a seamless and reliable customer experience. Our goal is to grow into one of the UK’s leading online healthcare retailers, without ever losing the personal service, trust, and passion.
Contact info
2 Hollingdean St, BN1 7GQ, Brighton, United Kingdom
- 01273 505817
- harperspharmacy@gmail.com
- harpershealthcare.co.uk
4.6
Excellent
190 reviews
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Replied to 100% of negative reviews
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Prompt service.
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Efficient service got the product I…
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July 29, 2024
Good price and prompt delivery
July 25, 2024
Poor customer service and still no goods
The good? I'm struggling to find it. Maybe the fact they sell online?
The neutral? I can't comment on goods as they didn't arrive.
The bad? The goods were due 17th June, then it changed to 20th , then 25th. On 18th I told them, via Amazon, goods hadn't arrived and 20th was no use, as dressings needed before then. So had bought from vet. Refund given ( turns out that was from Amazon not Harpers)
Then Harpers sent message to say they noted goods were delivered. Told them "not yet they weren't". Not forgetting by this point we were a week past original delivery date ( which itself wasn't 'quick'). I also said if the goods turned up all they have do was give a return label and I would send back, as no longer of use to me. I reminded them that they were also missing the point of date changes , etc, and no proper apology given.
In return Ingot a condescending, barely hidden 'snotty' reply, blaming Amazon for the delivery failures, and myself because I had received a refund from Amazon.
I have yet to receive the goods. Nor have I received a proper apology from Harper's.
Explanation of score given:Constant push back of delivery date sits at their feet , not the delivery company. It is up to them to resolve that issue So one star taken off. Actively blaming a 3rd party for their failure, rather than apologising , one star taken off Their incredibly poor attitude to customer service and sending condescending email,,one more star removed.
June 26, 2024
Unprompted review
Reply from Harpers Healthcare
Dear customer,
Sorry about your negative experience with your purchase from our Amazon Store. We strive to give a consistently excellent service to all of our customers, and am sorry that it wasn't the case in your order.
If you can please contact us on harperspharmacy@gmail.com providing us with an order reference number so that we can investigate the communications and issues you have described.
The messages which you described are automations from Amazon - because when selling on Amazon we primarily use Amazon Logistics as our carrier - either via "Fulfillment by Amazon" or via daily collection which Amazon does from our warehouse. If you got a message saying that the item had been delivered or delayed - this would have been an automation, it is not something which we manually do.
Kind regards
Prompt delivery
I had tried ordering these ensure drinks via Amazon but they went missing. I needed them urgently, for my father who is seriously unwell, while a prescription was being organised. Harpers Healthcare delivered them quickly which was great.
May 28, 2024
From choosing products to paying to…
From choosing products to paying to receiving goods I a couple of days the experience was second to none. Any questions on items were answered almost immediately. Buying from this company is excellent. The items ordered also worth it.
I have written twice before for this order received in A pril and had a reply for it.
April 24, 2024
Very fast service
April 29, 2024
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