Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! I bought a wet mop from Harvey Norman online which arrived swiftly but the motor shaft broke after 2 months. I directly contacted the mop brand for help but they were extr... See more
Company replied
After recently moving in together with my partner, we have been furnishing our home and have found Harvey Norman to be absolutely fantastic - a one stop shop for everything we could need! We hav... See more
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Never been to Harvey Norman before, went in to have a look on the 13th June 2026 My iron had broke a few days earlier so had a look at the ones on display. I was approached by a very knowledgeable... See more
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Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
4.6
Excellent
2K reviews
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I was in Harvey Store
I was in Harvey Store, Merry Hill, looking for computer services and I found Mr Matthew, who was a reliable, very nice and helpful employee. Thank you very much for help and solving my problem quickly. Henry
May 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Henry,
We're so glad to hear about your positive experience at our store. We appreciate you sharing your kind words about our team member's helpfulness. Thank you for your feedback!
Kind Regards,
Conor
Very bad experience with Norman…
Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.
The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.
After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.
May 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Mohammad,
We are truly sorry to hear about the significant delay and lack of communication regarding your fridge order. We understand your frustration with the unfulfilled delivery and the need to constantly chase updates. We are reviewing our online order and communication processes to prevent similar experiences. Please email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Staff Muhammad was very good gave me a…
Staff Muhammad was very good gave me a good price, and was very helpful all the way.
May 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Evangeline,
We are glad you had a positive experience. We appreciate your kind words.
Kind Regards,
Kevin
Really poor service
Failed to deliver one of the two items which was fine and the store were great at rearranging the second delivery. The reason for the terrible review is the delivery crew knocked a clock off the wall which smashed it and scrapped and took a chunk out of the wall. They didn’t even mention it and just left. Only noticed it when we went to unbox the fridge.
May 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Michael,
Thank you for your feedback. We are concerned to hear about the damage caused during delivery. Please email the details to our customer support team at customer@support.co.uk, as they will be able to look into this further.
Kind Regards,
Kevin
Great customer service and advice with…
Great customer service and advice with products - nothing was too much trouble for salesperson Louis !
May 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Helen,
We're glad you received great service and advice. We appreciate your kind words about our team!
Kind Regards,
Happy with service received
Happy with service received. Dee was very helpful, provided all information needed to make an informed purchase. Looking forward to receiving product when arrives, looks great and at very fair sale price.
May 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Harry,
We're happy to hear you were pleased with the service received. We appreciate your positive feedback and look forward to you enjoying your new product!
Kind Regards,
Kevin
Taz was amazing
Taz was amazing! Helped me to find what I wanted and then get me a great deal. Very friendly and helpful. Thanks Taz. x
May 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Victoria ,
We're so glad to hear you had such a wonderful experience and found exactly what you were looking for!
Kind Regards,
Kevin
Mobile phone
I bought a mobile phone at the Gracechurch store yesterday and Jake was most pleasant & helpful selecting the best model for me & transferring everything I needed from my old phone.
May 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Anne,
We are so happy to hear about your positive experience at our store! We appreciate you sharing your kind words about our team member's helpfulness.
Kind Regards,
Kevin
Walked into the new Sutton Coldfield…
Walked into the new Sutton Coldfield store for a nose around and spotted a vacuum going around the floor by itself. Thought it seemed like a great idea so asked the sales assistant Louise for more info. She explained it in great detail and said about how easy it was. Showed us all around the item and the app. Ended up buying one and absolutely have not regretted it! Thanks to Louise for explaining it to us and assisting us with our purchase!
May 3, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We are so glad you had such a positive experience at our new Sutton Coldfield store! It's wonderful to hear that our team member provided excellent assistance and helped you find the perfect vacuum. We appreciate you sharing your feedback!
Kind Regards,
Kevin
Fantastic shop
This shop is incredible and I can’t fault my experience from start to finish Louis Rob and Steve were so obliging and helpful from start to finish I would 💯 recommend you pay these a visit I can’t wait to make my next purchase thank you all
April 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Catherine,
We appreciate your wonderful feedback! We're so happy to hear our team provided such obliging and helpful service. We look forward to your next visit!
Kind Regards,
Kevin
Boucher Road Belfast
Boucher Road Belfast
Patricia was a great help when I was choosing a leather sofa and a fabric sofa bed to complement it.
She was very knowledgable about the stock that was not on display, which I showed interest in. Advising me of its size and shape and bringing to my attention that it wasn’t suitable for my needs. I was then able to pick out another one. Overall a positive experience at HarveyNormans. Thank you … Maria
May 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Maria,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided such helpful and knowledgeable assistance. Thank you for sharing your kind feedback.
Kind Regards,
Kevin
My Partner and I had a great experience…
My Partner and I had a great experience in Harvey Norman's purchasing a new wardrobe. Paul the sales guy was extremely helpful and went out of his way to get us the most suitable product. Top notch service and incredibly helpful. We will definitely recommend
May 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Bryan,
We are so pleased to hear you had a great experience purchasing your new wardrobe. We appreciate your kind words about our team member's helpfulness and top-notch service. Thank you for your recommendation!
Kind Regards,
Kevin
Joelene in the Boucher branch was…
Joelene in the Boucher branch was amazing to deal with! Thank you!
May 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Jack,
We're so glad to hear you had such a positive experience with us! We appreciate your kind words.
Kind Regards,
Kevin
Amazing shopping experience
Amazing shopping experience , and very well trained staff, they know their subject !
Thank you , Maya , Jas for a great service:-) . Highly recommended.
May 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We're so happy you had an amazing shopping experience and found our staff knowledgeable. We appreciate your kind words!
Kind Regards,
Kevin
Excellent Store
Excellent Store, lovely staff, polite friendly, welcoming and good layout.
Purchased an Air Fryer from there first time I'd visited the new store in Sutton Coldfield at the Grace Church.
Sales Assistant Grey was very polite, knowledgeable and helpful with advice.
Would recommend this store as lovely staff, good layout and reasonable price on the goods.
May 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Simon,
We're delighted you had such an excellent experience at our new store. It's wonderful to know our team provided helpful advice and that you appreciated the layout and pricing. Thank you for your positive feedback.
Kind Regards,
Kevin
Excellent service all round…
Excellent text messaging service which keeps you up to date on your delivery time. Staff were courteous, efficient and professional. Excellent service all round.
May 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Karen,
We appreciate your kind words! We're delighted our messaging and staff provided excellent service. Thank you for your feedback.
Kind Regards,
James
Amazing
Amazing! The guys arrived, showed 'em the old fridge freezer & left them to it. New one installed efficiently & advice given re fittings for new doors. Excellent service & old appliance taken. Thank You.
May 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We're so happy to hear about your excellent experience with the fridge freezer installation and the advice provided. We appreciate your kind words!
Kind Regards,
James
Reply from Harvey Norman United Kingdom
Hi Shakib,
We're glad to hear our team was helpful. We appreciate your kind words.
Kind Regards,
Kevin
Reply from Harvey Norman United Kingdom
Hi Barbara,
We're happy to hear your order arrived on time with great tracking. Thank you for your positive feedback!
Kind Regards,
James
Excellent service in store when…
Excellent service in store when purchasing appliance, given plenty of information regarding purchase. Great delivery service. Continual updates throughout the morning regarding delivery via app. Installation quick and efficient. Would definitely recommend
May 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Natalie,
We appreciate you sharing your experience! We're happy to hear that our in-store service, delivery, and installation were excellent. We're glad you would recommend us!
Kind Regards,
James
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