Healthcare Solutions Reviews 

204
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, personable, and professional, making interactions pleasant. Many people highlight the excellent service and care provided, noting the ease of their overall experience. Reviewers often appreciate the reliable product delivery, with many orders arriving quickly and well-packaged. However, some customers noted significant delays in receiving orders and issues with delivery notifications. A few others felt orders were sometimes mixed up, causing confusion about shipping or pickup arrangements. Additionally, some reviewers experienced problems with products not meeting expectations or being incorrect, raising concerns about return policies.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with items like... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, politeness,... See more

Order

Users describe ambiguous interactions with order, with some experiencing significant delays and mix-ups, such... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent, great, and very... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never have enough catheters on sale day. Always run out. Staff though is exceptionally helpful.

Company replied

Rated 4 out of 5 stars

I loved the fact that it’s shipped directly to the door. This was a sizeable gift and Im glad she got everything . I wouldn’t hesitate to order like this in the future.

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(204)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Standing order

I have a standing order every two months and yet in the past almost two years it has not been ready when I come by, and inevitably need to make a return trip a few days to a week later. On the plus side the staff are always friendly and as helpful as they can be.

December 20, 2024
Rated 5 out of 5 stars

Harjot is very helpful and provides a…

Harjot is very helpful and provides a great customer service.
This time we were disappointed that you did not have any ice picks for canes. It's Winter in Canada and this item should be available.
Salonpas medical patches could also not be found.

December 5, 2024
Rated 1 out of 5 stars

This company is a family run business

This company is a family run business. When you call and place an order they tell you they have the products. Really? I waited 2 weeks for the bulk of my order. I don't know who is in the purchasing department but they don't have their act together. It's always a blame game. If I could order from another company I would have long ago.

November 26, 2024
Unprompted review
Rated 2 out of 5 stars

I was there yesterday

I was there yesterday, July 29th, to pick up my order (stockings). I waited for 45-50 minutes. There was only one staff but was busy with a customer. Later on there was a line up of 4 customers, no staff available. Finally a customer rang the bell, a staff showed up. I told her I would like to pick up my stockings. She said "did someone call you?" I said no, she said "if no one called, it won't be here". However, she checked and indeed my stockings was in. No smile nor I am sorry for waiting comments, I feel she is not happy with so many customers waiting. Your store sign says respect is much appreciated, we appreciate a little respect from your staff too. The first staff should have asked for another help when she knew there was 4 customers waiting. I then went to buy a toilet seat commode, the lady and the gentleman (he said he is a new employee) who assisted me were nice and pleasant. Your other staff should take a lesson from these two excellent employee

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

My wife and myself visited the north end location today looking for compression socks for my wife. We were both quite pleased with the service supplied by Zuleiha. Zuleiha spent a lot of time with my wife finding and fitting her for the socks. She also helped her choose a device to use in putting the socks on. We found her very knowledgeable, pleasant and friendly. Based on this experience we recommend this location.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I stopped at the Healthcare Solutions North store to get information about walkers. From the moment i walked in i was helped immediately by LOVE and WADEEMA . They were very knowledgeable of what would suit me and showed me various walkers . Then CHANTAL fitted me and gave me all the info required info for me to proceed to purchase the walker! I was extremely surprised as to the level of excellence in customer service by this 3 ladies! They never pressured me and provided me with a great relaxed shopping experience ! Great place !!

July 2, 2024
Unprompted review

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