I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more
My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more
This is my second visit to hearology and each time it has been a really personal experience. Firstly the staff speak clearly and face you when talking and for someone with hearing difficulties this... See more
Company details
About Hearology Forest Row
Written by the company
The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.
Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.
Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction.
Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware.
Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street
Contact info
The Square, Castle House, Lewes Rd, RH18 5ES, Forest Row , United Kingdom
- 02037474615
- hello@hearology.uk
- hearologyforestrow.uk
4.9
Excellent
455 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality service in Forest Row
Considerate and professional. Advice offered without being pushy.
January 22, 2026
Aged 60, hearing loss noticed
Everything was explained clearly and it was an interesting and illuminating experience.
I tried a test aid and that was clearly explained, ditto pricing and so on.
Time to ponder in the next stage now.
January 21, 2026
Clear advice
January 13, 2026
Not a happy customer
Hearology was recommended to me by several clients, so when my ear became blocked after the flu in November, and then became infected, I finally got an appointment on new year's eve. The microsuction wasn't successful because of the infection, and it was very painful. It was suggested by the clinician to go to a London branch to get a bespoke antibiotic, at a cost of £200, to clear up the infection,and the appointment could be made straight away. I declined and got a GP appointment the following day. I was given a prescription for an antibiotic (not bespoke!) and the infection cleared up in 3 days, at no cost to me. Hearology was recommended to me by several people, but sadly I won't be doing the same, as my experience was less than satisfactory and I felt the cost didn't reflect the service.
December 31, 2025
Reply from Hearology Forest Row
Yes, sometimes the clearing of infection discharge from the ear canal can be painful, Amanda. But that’s why Harry, the Hearology clinician who carried out your procedure late December, asked you repeatedly to tell him to stop if it became too painful.
We understand that you might be angry with us for causing you pain and that you might have your reasons for waiting until nearly two weeks after the appointment to mention it, but we do not understand what the pricing of an infection treatment service that you chose not to use has got to do with this 1-star review.
Anyway, sincerely, we would like to apologise for any pain that we caused you as we successfully removed the infection discharge and débris. We wish you’d told us at the time, because we would have either modified our approach – or, if we could not find another way, stopped. And we are very happy to hear that your infection has been successfully treated – for free.
We wish you all the very best, Amanda.
First class servicr
January 2, 2026
Very helpful with excellent service
Very helpful with excellent service. Everything was explained very clearly so that I understood why I needed them, exactly what they did and all the help that was available should I need it. Thank you
August 19, 2025
The person we saw was very patient and…
The person we saw was very patient and understanding with my husband who is very deaf and has Alzheimer’s and didn’t understand what was happening. I shall definitely use Hearology again
December 31, 2025
Good reliable care
I experienced some deafness caused by an amount of wax remaining in my left ear after having both ears cleared. This was unlucky as It has never happened before. I was given an apopointment very quickly to rectify the situation and left Hearology with two good working ears. Thank you.
December 18, 2025
Excellent customer care
Excellent customer care, everything about the test was explained to me in detail and I was made to feel very relaxed during the test.
I was particularly impressed with the offer of a free trial for the hearing aids for a fourteen day period,
Michael also reiterated that the trial was not dependent on purchasing aids from Hearology.
I have no hesitation in recommending Hearology to anyone who thinks that they need hearing test.
December 18, 2025
great service
great service, Steve at Forest Row did a super job and was very friendly and efficient.
December 17, 2025
Goodbye to ear drops before syringeing
Softening the ear wax with ear drops for a couple of days before syringeing is often recommended.Quite unnecessary for Hearology's microsuction technique.Also, with the visual probe, the doctor can see everything throughout the process.In this reviewer's experience, microsuction is needed less frequently than traditional syringeing.
December 2, 2025
The audiologist explained everything
The audiologist explained everything. A helpful service.
December 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.