Hearology Forest Row Reviews 455

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, making every interaction pleasant. The service provided is frequently described as excellent, efficient, and thorough, with many people appreciating the clear explanations and personalized approach. Reviewers also highlight the positive user experience, noting that procedures are well-explained and carried out gently, leading to great results and improved hearing. The customer service is consistently lauded for being welcoming, understanding, and supportive, ensuring that people feel at ease throughout their visit.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

User experience

People report positive experiences with the overall user experience. Customers consistently praise the... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers often highlight the clear... See more

Product

Customers had positive experiences with the product. Many reviewers expressed delight, stating they could... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Rated 5 out of 5 stars

This is my second visit to hearology and each time it has been a really personal experience. Firstly the staff speak clearly and face you when talking and for someone with hearing difficulties this... See more


Company details

  1. Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

Book an ear cleaning appointment

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Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My visit to the clinic today was a very…

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throughout, explaining everything as it happened . He was very gentle and gave reassurances as he worked his magic. Thank you so much for helping me to stay calm. Would definitely recommend

October 16, 2025
Rated 5 out of 5 stars

Quick and competent ear cleaning.

Quick and competent ear cleaning service. They were £15-20 more expensive than other competitors, but they had appointments available more quickly so I decided to go with them anyway. Apart from having to pay a bit more, I have no complaints at all about the service.

October 3, 2025
Rated 5 out of 5 stars

Extremely efficient

Extremely efficient – excellent service. The micro suction is quick easy and effective. Hearology Forest Row opens early – I was able to phone at 8 am and by 9:15 am I was having my ears cleared. All done and dusted by 9:30 am. Very grateful, thank you.

October 2, 2025
Rated 5 out of 5 stars

Pleased with microsuction

It was on time, clean, nice and my questions were answered. The microsuction was easy and has had the desired result. I am pleased and will use hearology again if needed. It was not the cheapest.

September 29, 2025
Rated 5 out of 5 stars

Here to hear!

This is my second visit to hearology and each time it has been a really personal experience. Firstly the staff speak clearly and face you when talking and for someone with hearing difficulties this is important. Today’s practitioner, Stephen, explained everything and discovered something which my doctor ignored.
Well done staff.

September 26, 2025
Rated 5 out of 5 stars

First class service

I had a hearing test and it was a first class experience. The person doing it, Michael I think, was very professional and personable. He explained everything in the clearest possible way at every step of the process. This is my 4th visit to Hearology in Forrest Row and would thoroughly recommend them to everyone with hearing issues.

September 23, 2025

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