I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more
My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more
This is my second visit to hearology and each time it has been a really personal experience. Firstly the staff speak clearly and face you when talking and for someone with hearing difficulties this... See more
Company details
About Hearology Forest Row
Written by the company
The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.
Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.
Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction.
Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware.
Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street
Contact info
The Square, Castle House, Lewes Rd, RH18 5ES, Forest Row , United Kingdom
- 02037474615
- hello@hearology.uk
- hearologyforestrow.uk
4.9
Excellent
455 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stephen made me feel very relaxed
Stephen made me feel very relaxed. The ear suction itself felt great
September 2, 2025
Professional and friendly
Very professional and explained everything in great detail. Able to test out hearing aids after the hearing test was completed. Very nice and welcoming staff.
August 29, 2025
Friendly and very helpful with new…
Friendly and very helpful with new hearing aids,
and giving advice when ever needed any time !
August 26, 2025
I was impressed by Kaye
I was impressed by Kaye, who did the procedure. She was friendly and told me exactly what was going to happen. So far (only a couple of hours after the procedure) my hearing is certainly better. My only negative is the cost ... it really is a lot of money for something that is carried out so quickly. I'm sure the equipment cost is very high - and the premises rent must be high - but I don't have a lot of disposable income. For something that used to be free on the NHS (and probably still should be), it's expensive.
August 29, 2025
OMG,totally amazing 1000%,I can hear…
OMG,totally amazing 1000%,I can hear again,thank you so much ❤️
August 28, 2025
Excellent all round experience
Excellent all round experience. Great, knowledgeable staff and really professional set up.
August 21, 2025
Excellent service
Excellent service, professional and friendly people - what more could you ask for 😀
Thank you
Jonathan
August 19, 2025
Excellent service
Excellent service, very professional and all delivered with with a happy and caring personality.
August 15, 2025
Excellent service and extremely…
Excellent service and extremely professional. Would highly recommend Hearology
August 12, 2025
2 stops to get all the gunk out
2 stops to get all the gunk out, after probably 20 years😳
August 12, 2025
Super calm, reassuring and effiicent…
Receptionist very welcoming putting my daughter at ease. Removal of earwax was not easy but time and care was taken and throughout everything being done was explained clearly in a calm reassuring manner.
Thank you for creating such a safe environment.
August 7, 2025
Lovely helpful people !
August 7, 2025
Hearing check
Vincent was brilliant. Dad was anxious about going and he was out at ease straight away. Fantastic service and brilliant staff.
August 7, 2025
Fantastic service and wonderful people
From the minute you walk in the door you are welcomed by a warm and friendly receptionist, Deanna who was extremely helpful. The treatment I had by Kenny was also very good, he explained the procedure and was very reassuring and gentle. Can’t rate them highly enough.
August 5, 2025
Highly Recommended
Extremely personable staff who were very kind and patient with my 87yr old Mum. Very friendly yet professional and did their best to put you at ease.
It was easy to arrange an appointment, even though through a generic call centre which usually puts me off, you still spoke with a coherent and helpful assistant who explained things clearly and, most importantly, was able to assist in passing a message to our allotted shop regarding Mum's appointment - a refreshing change.
I would highly recommend them and it is nice to see that they embrace being part of a large village in rural Sussex.
July 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.