Hearology Liverpool Street Reviews 

395
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the medical staff and health professionals are exceptionally professional, welcoming, friendly, and extremely thorough during every single procedure. People deeply appreciate the exceptionally clear explanations provided throughout the visit, which consistently help put nervous patients completely at ease right from the start. Though some individuals prefer scheduling regular routine maintenance, consumers generally highlight how remarkably easy it is to quickly secure prompt appointments at short notice. Consumers also warmly praise the highly effective aftercare support, reliable cleaning solutions, and truly valuable expert advice received following their successful treatments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient appointments... See more

User experience

Clients share positive opinions on user experience, highlighting fast, friendly service with zero waiting and... See more

Customer service

Customers had positive experiences with customer service, noting that staff were very professional,... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that appointments are very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good quality staff; thorough clean. I've never had a bad experience here. Bridget this time was especially good (gentle, careful, thorough and clearly skilled). I'm understanding that it's worth... See more

Rated 5 out of 5 stars

I could not recommend Hearology more highly. I managed to get a same day appointment for ear wax removal (as my home treatments were not working). I saw a young lady called Ellie, she was brilliant.... See more

Rated 5 out of 5 stars

My experience at Hearology was absolutely first class. The professional staff were amazing, so knowledgeable and of course skilful. Abigail attended me on my first visit and Bridgette my second. Both... See more

Rated 5 out of 5 stars

Going to the Hearology Liverpool Street clinic was the best decision I ever took for the health of my ears! I have been experiencing hearing problems for a couple of months and so I opted for an ear w... See more


Company details

  1. Audiologist

About Hearology Liverpool Street

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its London Liverpool Street Clinic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s London Liverpool Street Clinic Has Also Collected Hundreds Of Google Reviews Since We Opened There In March, 2018 And Has A Google Star Rating Of 5.0. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and Forest Row (East Sussex)

Book an ear cleaning appointment

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Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

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4.9

All reviews

(395)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I had a very professional and friendly appointment at Hearology today. I felt very well looked after and in safe hands. Highly recommend

August 8, 2025
Rated 5 out of 5 stars

What a fantastic service they provide

What a fantastic service they provide. This was my 3rd visit and they do not disappoint. Very friendly and chatty staff. Waiting time is quick. I was given a free hearing test and Irene who performed my test did it on her break so that I wouldn’t have to come back. Now if that’s not service I dont know what is. My ears are free from wax 😊

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been receiving microsuction…


I’ve been receiving microsuction treatment at Hearology, and the experience has been exceptional from start to finish. The team is highly professional and clearly dedicated to delivering outstanding care. Their approach is both thorough and reassuring, and I genuinely can’t fault the service. It’s been a consistently smooth and comfortable experience. Highly recommended!

July 24, 2025
Rated 5 out of 5 stars

Very good!

Quick, efficient and very friendly service. Irene was very reassuring throughout and there was no discomfort at all.

July 23, 2025
Rated 5 out of 5 stars

Excellent, Thank you Bridget! :)

I had an ear completely blocked with wax and was in pain for days, I honestly thought I was going deaf. I was nervous about microsuction and really unsure of what to expect. I saw Bridget at the London Bridge clinic and she was absolutely lovely. She put me at ease and really reassured me, especially when I told her how scared I was. Her calm and friendly manner made all the difference. There was quite a lot of wax, so I was booked in for a follow up appointment with Bridget at their Liverpool Street clinic, which was just as welcoming. Again, she was fantastic, kind, professional and the whole experience from start to finish was great. I was so relieved when the wax finally came out I felt like I was on a different planet lol, I could hear so much better. Thank you Bridget and the team for making the experience so comfortable and being so kind.

June 20, 2025
Rated 5 out of 5 stars

Very professional care

Very professional care and i am delighted with the result. My ears were blocked with wax and I saw Harry who performed microsuction. I am so happy I could get an appointment on the same day. Will definitely recommend to my work colleagues.

June 19, 2025
Rated 5 out of 5 stars

It was very easy to make a booking and…

It was very easy to make a booking and the clinic is located very close to Liverpool Street station, which is very useful.
The process was very quick, the staff are very polite and pleasant and it was a very stress free experience.
Win, win!

June 11, 2025
Rated 5 out of 5 stars

Excellent service at Hearology! I can hear again!

The kind receptionist led me to the waiting area and I met with Clarissa today and she was brilliant! Very kind, friendly and I trusted that she knew what she was doing - she was very thorough and thoughtful! She took time to answer a couple of queries I had, explained things and very kindly offered some advice and provided me with a brochure about hearing. I will ask for her again the next time I need treatment again and also to get a hearing test. Super-satisfied client! Thank you!

June 3, 2025
Rated 5 out of 5 stars

Amazing

Amazing ! Transformative ! The world is a new audio experience! Worth every penny

June 2, 2025
Rated 5 out of 5 stars

Great service

All staff were professional and polite from the moment I arrived. Stephen was a great laugh whilst carrying out the procedure making me feel comfortable whilst keeping me informed.

May 28, 2025

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