Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.
Contact info
Marlborough, sn8, Witlshire, United Kingdom
- 01672520909
- hello@heavenlylondon.com
- heavenlynecklaces.com
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Serpent Ring & Earrings
I recently brought the Serpent Ring and matching Gold 'Diamond' Leverback Hoop with Serpent Drop Earrings and absolutely LOVE THEM! I have so many amazing comments every time I wear them, they are completely fabulous! Thank you Heavenly London! I can't wait to add more of your beautiful pieces to my collection!

Reply from Heavenly London
Always a pleasure buying from Heavenly…
Always a pleasure buying from Heavenly London: the jewelry is just stunning and the customer service is always brilliant. Many thanks!!!

Reply from Heavenly London
I can't express how much I love this…
I can't express how much I love this brand, the team at Heavenly London have been so incredibly helpful when I come knocking for another pressie for my wife or family and every time they get it right. The quality is brilliant she still wears a birthday gift I gave her 10 years ago everyday. Already lining up my Christmas gifts with wonderful Maddy. Thank You Heavenly London!

Reply from Heavenly London
Trying to return the bracelet I ordered…
Trying to return the bracelet I ordered as just wasn’t for me when I saw it. tried emailing their contact email twice to request details of how to return the item. No one has contacted me in a week. I will not be buying anything else from here. Very disappointed and suggest everyone bears in mind that it looks as if refunds aren’t accepted which is against trading standards and UK law
Save your money

Reply from Heavenly London
Their products are truly HEAVENLY
Heavenly London has quickly become one of my favorite jewelry brands! This time- I purchased their earrings, and they did not disappoint—they're incredibly cute and instantly elevate any outfit I wear. I have several of their pieces and I love them all! I love knowing that I'm supporting a small and sustainable brand, which makes me even prouder to wear their pieces. I receive so many compliments on their items, and I appreciate how versatile they are, effortlessly transitioning from day to night. Highly recommend!
Excellent customer service and…
Excellent customer service and beautiful quality, the sparkle rivals any mined diamonds I own!

Reply from Heavenly London
Heavenly
Had a pre-ordered item and was kept in the loop via email in terms of ETA/shipping. The jewelries seem well made and solid for the prices. Happy to support a small business that is transparent and thrives to do the right things. Would definitely buy from again

Reply from Heavenly London
Heavenly is the correct name, it add style to any outfit
Heavenly is the correct name; their jewellery is so beautiful and of fantastic quality, adding that extra style no matter what you wear. I have been using this brand for years with my clients. I am a stylist and lucky enough to have items myself. It's my go-to brand

Reply from Heavenly London
By chance I came across this lovely…
By chance I came across this lovely company online. Good quality products, not too pricy and great designs. The kind owner of this business even searched for the earrings I wanted that were sold out which matched the necklace I had bought from her so now I have them too. Happy experience.

Reply from Heavenly London
Earrings are stunning
Earrings are stunning. Pre-order arrived well ahead of estimated delivery.

Reply from Heavenly London
5 star experience...!!
I'm sooo happy with the earrings and their service. The team went out of their way to get the order to me early and they are amazing. Beautiful jewelry too!

Reply from Heavenly London
Absolutely stunning earrings and…
Absolutely stunning earrings and excellent service and communication. You went above and beyond for me. Thank you.

Reply from Heavenly London

Reply from Heavenly London
Truly customer focussed experience
Overseas sale without extra cost (high delivery, customs, VAT etc) - all included. Brilliant - all companies should aspire to, and achieve, this.
Quick turnround, great products, excellent (and strong) packaging.

Reply from Heavenly London
Beautiful delicate jewellery which is…
Beautiful delicate jewellery which is well crafted. Excellent customer service and delivery. Perfect!

Reply from Heavenly London
Ordered a bracelet and it came in about…
Ordered a bracelet and it came in about two weeks from the UK to western Canada. Happy with the quality and will definitely order again!

Reply from Heavenly London
5 star experience
I just wanted to say that I am so impressed with this company. Amazing quality, delivery and experience

Reply from Heavenly London

Reply from Heavenly London

Reply from Heavenly London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







