Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more
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Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.
Contact info
Marlborough, sn8, Witlshire, United Kingdom
- 01672520909
- hello@heavenlylondon.com
- heavenlynecklaces.com
Replied to 33% of negative reviews
Typically replies within 24 hours
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Great customer service & fast delivery
Great customer service - fast and detailed response. Super fast international shipping - got my order the day after I ordered!

Reply from Heavenly London
Beautiful range of quality products at…
Beautiful range of quality products at good prices. Efficient fast service .

Reply from Heavenly London

Reply from Heavenly London
I highly recommend heavenly london
I highly recommend heavenly london - stunning products, excellent customer service and beautifully packaged. A very happy customer.
Unboxing Experience (Tennis Bracelet…
Unboxing Experience (Tennis Bracelet purchased from Heavenly London) -
As a first time buyer I am usually always skeptical about online purchases. I was pleasantly surprised with the lovely packaging...which soon turned into super thrilled & super impressed with my purchase, once opened! The bracelet is a stunner! I also loved that it came with a GRA certificate - which makes me confident in the quality. Thank you for delivering a masterful piece & for making my day!
Excellent customer service from Nancy
Excellent customer service from Nancy. Would definitely recommend ordering from this company.

Reply from Heavenly London
ordering prompt delivery and as…
Easy ordering prompt delivery and as ever great quality product

Reply from Heavenly London
Delivery fast
Delivery fast! Lovely jewellery given as a gift to a very happy recipient! Thank you.

Reply from Heavenly London
Everything perfect
The jewellery is so nice and the price so great. Absolute everything is perfect.

Reply from Heavenly London
Exceptional Customer Service
I have purchased afew pieces from Heavenly London now and they are all beautiful and such good quality. Their customer service is exceptional anytime I needed to change item for a different size or ask any questions they were more than happy to help and done so in a timely matter .
Thank you 😊

Reply from Heavenly London

Reply from Heavenly London
A beautifully packed parcel with quick…
A beautifully packed parcel with quick delivery. I love my sapphire heart hoops - perfect size and colour. Love how they come with a diamond certificate and gold authentic.

Reply from Heavenly London
Poor after sales service
Beautiful items, if a little pricy for costume jewellery, but really let down by poor after sales. I have purchased a number of items from Heavenly which I enjoy wearing, and so was delighted to find one of their bracelets on Vinted which I purchased. Unfortunately the bracelet lost a stone in transit. The Vinted seller refunded the amount paid, and said I could keep the bracelet. I contacted Heavenly to enquire about having the bracelet repaired, but was told that there was nothing they could do. Really disappointing service and I won’t be purchasing from them again.
I was upfront from the start that the item came from Vinted. It’s a shame that the quality of the item was so poor that it cannot withstand resale or transit.

Reply from Heavenly London
Highly recommended. Don’t hesitate to buy from Heavenly London
Exceptional quality, timeless elegance, and unparalleled customer service define my experience with Heavenly London. From stunning designs to exquisite craftsmanship, every piece is a testament to their dedication to perfection. With prompt delivery and seamless transactions, shopping here is always a pleasure. Highly recommended for anyone seeking sophistication and style in their jewellery collection for gifts for others or treats for yourself. You have a forever customer in me!

Reply from Heavenly London
Gorgeous necklace delivered quickly in…
Gorgeous necklace delivered quickly in lovely packaging, very impressed.

Reply from Heavenly London
Great service
Great service. Accurate and helpful descriptions of the items means you can order with confidence.

Reply from Heavenly London
The pieces I bought were very well…
The pieces I bought were very well made. There's really no need to buy expensive jewellery when you have Heavenly London!

Reply from Heavenly London
Beautiful jewellery and efficient…
Beautiful jewellery and efficient delivery. I bought the most gorgeous climbing snake earrings in gold.
We are often dominated by the bigger jewellery companies like Monica Vinader etc; give the smaller jewellery companies a chance. You won’t regret it.
-Paulina Georgiou.

Reply from Heavenly London
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