Heavenly London Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their beauty and unique designs. Many people appreciate the fast and efficient delivery service, noting that items arrive well-packaged and on time. The staff is frequently commended for being charming, helpful, and providing outstanding service, making the overall experience very positive for consumers. However, some customers mentioned issues with receiving their parcels, despite having tracking numbers.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Reviewers frequently praise... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and superb quality of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast dispatch and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the outstanding quality and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more

Rated 5 out of 5 stars

My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more

Rated 5 out of 5 stars

I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more

Rated 5 out of 5 stars

I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Unboxing Experience (Tennis Bracelet…

Unboxing Experience (Tennis Bracelet purchased from Heavenly London) -
As a first time buyer I am usually always skeptical about online purchases. I was pleasantly surprised with the lovely packaging...which soon turned into super thrilled & super impressed with my purchase, once opened! The bracelet is a stunner! I also loved that it came with a GRA certificate - which makes me confident in the quality. Thank you for delivering a masterful piece & for making my day!

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Delivery fast

Delivery fast! Lovely jewellery given as a gift to a very happy recipient! Thank you.

March 26, 2024
Heavenly London logo

Reply from Heavenly London

Thank you so much, delighted your recipient was happy :) X

Rated 5 out of 5 stars

Exceptional Customer Service

I have purchased afew pieces from Heavenly London now and they are all beautiful and such good quality. Their customer service is exceptional anytime I needed to change item for a different size or ask any questions they were more than happy to help and done so in a timely matter .
Thank you 😊

April 8, 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you so completely much for such a lovely review XX

Rated 1 out of 5 stars

Poor after sales service

Beautiful items, if a little pricy for costume jewellery, but really let down by poor after sales. I have purchased a number of items from Heavenly which I enjoy wearing, and so was delighted to find one of their bracelets on Vinted which I purchased. Unfortunately the bracelet lost a stone in transit. The Vinted seller refunded the amount paid, and said I could keep the bracelet. I contacted Heavenly to enquire about having the bracelet repaired, but was told that there was nothing they could do. Really disappointing service and I won’t be purchasing from them again.

I was upfront from the start that the item came from Vinted. It’s a shame that the quality of the item was so poor that it cannot withstand resale or transit.

March 25, 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

THIS ITEM WAS PURCHASED SECOND HAND, FROM A RESALE PLATFORM AND NOT FROM HEAVENLY
Hi Anna, as this item was purchased second hand, from a resale platform, my initial response was that there is nothing we can do. Second hand/used items are not under warranty and we did offer to make an exception. Sorry we have not been able to help you this time and that you felt it appropriate to review our after sales service from an item not purchased from us.

Rated 5 out of 5 stars

Highly recommended. Don’t hesitate to buy from Heavenly London

Exceptional quality, timeless elegance, and unparalleled customer service define my experience with Heavenly London. From stunning designs to exquisite craftsmanship, every piece is a testament to their dedication to perfection. With prompt delivery and seamless transactions, shopping here is always a pleasure. Highly recommended for anyone seeking sophistication and style in their jewellery collection for gifts for others or treats for yourself. You have a forever customer in me!

March 20, 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you for a wonderful review and thank you even more for taking the time to write. It means so much XXx

Rated 5 out of 5 stars

Great service

Great service. Accurate and helpful descriptions of the items means you can order with confidence.

February 8, 2024
Heavenly London logo

Reply from Heavenly London

How lovely thank you for sharing your experience xx

Rated 5 out of 5 stars

The pieces I bought were very well…

The pieces I bought were very well made. There's really no need to buy expensive jewellery when you have Heavenly London!

January 3, 2024
Heavenly London logo

Reply from Heavenly London

Thank you for such a gorgeous review it means the world XXX

Rated 5 out of 5 stars

Beautiful jewellery and efficient…

Beautiful jewellery and efficient delivery. I bought the most gorgeous climbing snake earrings in gold.
We are often dominated by the bigger jewellery companies like Monica Vinader etc; give the smaller jewellery companies a chance. You won’t regret it.
-Paulina Georgiou.

January 2, 2024
Heavenly London logo

Reply from Heavenly London

We are beyond thrilled that you are pleased with your order, many thanks XXX

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