Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more
I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more
I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more
Company details
Written by the company
Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.
Contact info
Marlborough, sn8, Witlshire, United Kingdom
- 01672520909
- hello@heavenlylondon.com
- heavenlynecklaces.com
4.7
Excellent
192 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Products are fabulous
Products are fabulous, customer service is beyond excellent.
Cannot recommend highly enough
August 31, 2023
Reply from Heavenly London
You are too gorgeous thank you XX
Reply from Heavenly London
Thank you Katie, what a lovely comment to read X
Your company and jewellery is amazing
August 28, 2023
Reply from Heavenly London
Carol, how completely lovely, thank you for taking time to share your experience with us. We're so grateful :)
Excellent service and lovely jewellery
Excellent service and lovely jewellery. Will def buy there again.
August 31, 2023
Beautiful ring and very good quality
August 28, 2023
Reply from Heavenly London
Thank you lovely Christian! We're delighted you like your ring XX
Divine jewellery.
My latest purchase from Heavenly London is absolutely gorgeous - the Classic solitaire 'diamond' ring. As said previously I have bought several items from them; all are beautiful and eye-catching. Wonderful customer service as well.
Lindy
June 7, 2023
Unprompted review
Customer centric and friendly
I purchased a bracelet and about 5 months post purchase the item broke without explanation. I reached out to customer service and very promptly received a reply which offered a replacement without any hesitation or question. The customer service was fantastic and so friendly, really the essence of what it should be. Will be sure to buy from HN again!
May 29, 2023
Unprompted review
Gorgeous Ring
Mine was an international order and I received it very quickly. I had ordered one of the Canary yellow diamond rings. I was bowled over by how gorgeous the ring looked in real life. The pictures honestly do not do it justice. The craftsmanship is also high quality. I get a lot of compliments on the ring.
December 2, 2022
Unprompted review
Reply from Heavenly London
What a gorgeous review, Angela. We are so grateful to you for taking the time to write - it's very rare that people do that nowadays! Wishing you a sparkling week and lots of love XX
Beautiful bracelet
Beautiful bracelet. Gold a la folie. Looks so pretty delicate & chic. Can’t wait to wear to girls’ lunch!!!??!! X
January 11, 2023
Unprompted review
Reply from Heavenly London
Thank you lovey Cathy for leaving a review. I am so thrilled you like your bracelet - it's definitely a firm favourite! Have a sparkling day! X
The most incredible necklace & service
I recently bought the graduated tennis necklace and WOW! This piece is incredible, it sits perfectly when on and really is eye catching. I look it to my local jeweller as I was so impressed and rightfully so was he! He explained tennis necklaces are renowned for not sitting right and constantly twisting but this doesn’t and the stones used are second to none compared to the real deal! I feel like everyone should have this necklace in their life! If you can’t decide whether you should get it my advice would be to get it immediately!! I can’t wait to buy more from this fabulous company, they are so polite, delivery is super speedy and the packaging is phenomenal!
June 26, 2022
Unprompted review
Lovely jewellery.
I have bought several things from Heavenly Necklaces. Necklaces, ear-rings and rings - all absolutely lovely. Speedy delivery. Very happy to recommend this company.
Lindy
February 18, 2022
Unprompted review
Reply from Heavenly London
Gorgeous Lindy thank you for such a kind review. We are so pleased you are happy with our pieces and service. Thank you for taking the time to share your positive experience xxxx
Excellent jewellery mailorder company!
Excellent jewellery mailorder company! Very speedy delivery - splendid pretty box & packaging! A delightful company to deal with - shall certainly return! Incidentally Kate, Duchess of Cannbridge wears their pearl drop earings very elegant!
February 1, 2022
Unprompted review
Fabulous company great products at good…
Fabulous company great products at good price points, very helpful in getting order here before travels thank you.
August 28, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.