While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient, often resolving issues quickly and clearly explaining processes. Many people highlight the excellent customer service, appreciating the ability to chat with a real person who understands their problems and provides solutions. The service is often described as swift and accurate, with many finding the insurance policies well-priced and presented, leading to a positive overall experience. However, some customers were dissatisfied with the cancellation process, citing high cancellation fees and administrative charges, even within the cooling-off period. A few other people also felt that customer support was lacking, mentioning issues with unresponsive live chat, unanswered emails, and policies being cancelled without notice.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting several team members for their helpfulness and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for their helpfulness,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices to be reliable, sensible, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme dissatisfaction,... See more

Cancellation

Reviewers highlight negative aspects of cancellation, with many expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Trying to help my 81 Yr old dad with his car ins, he is not tech savvy. This an online only broker, did manage to to chat with George who was very helpful and kept things plain and simple.

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem


Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fair way to insure YOU not others !

So far so good no hanging around for corespondents , the main reason hedgehog caught my eye was the price a quarter of all other companies curiosity caught my eye upon looking in to it I found them to be the first company that does not charge you higher premiums for other customers driving mistakes on the road, I’m 63 have had a clean licence all my life and never had to make a claim and protect my no claims yet every year my insurance was increasing far beyond the normal cost of living expectations in other-words i was being charged to pay for others bad judgements and high risk takings on the road, I’m pleased to finally of found a company that state they do not do this you are insured based on your driving and carefulness while on the road which in my eyes is well over due. Well done Hedgehog !!

February 10, 2025
Rated 5 out of 5 stars

Thanks to Emily

Thanks to Emily for the patience and support has we got cut off twice and thankfully I did get reconsidered to the same person so she already knew all about what I was trying to do and this was difficult because it was a new car so the registration number didn't work and other complications but we got there in the end so thanks again to Emily

February 7, 2025
Unprompted review
Rated 4 out of 5 stars

thank you Emily!

Emily was very helpful online, but still find dealing with online people only a bit frustrating compared to a simple phone call

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good!!

It was quick and easy to set up and competitive compared to other companies. Adding on or removing extras was straight forward and after reading policy I was assured I was insured for what I required

January 29, 2025
Rated 3 out of 5 stars

Excellent service

Excellent service, but too bad that all insurance companies are throttling us with massive increases over the last 2 years. We accident-free drivers are paying through the nose for the sins of the uninsured and accident-prone.

January 27, 2025
Rated 1 out of 5 stars

Emailed me telling my renewal was cheaper.

Said it was cheaper in email. I checked it was £400 more. They then gaslight me saying i didn't understand. This is pasted from their email:
"One of our new partners has quoted a better price for your renewal than your existing insurer and we are therefore offering you their price."

Now they have cancelled my policy before it has ended preventing me from getting NCB.

January 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look