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Hedgehog Reviews 3,498

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TrustScore 4 out of 5

4.1

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient, often resolving issues quickly and clearly explaining processes. Many people highlight the excellent customer service, appreciating the ability to chat with a real person who understands their problems and provides solutions. The service is often described as swift and accurate, with many finding the insurance policies well-priced and presented, leading to a positive overall experience. However, some customers were dissatisfied with the cancellation process, citing high cancellation fees and administrative charges, even within the cooling-off period. A few other people also felt that customer support was lacking, mentioning issues with unresponsive live chat, unanswered emails, and policies being cancelled without notice.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting several team members for their helpfulness and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for their helpfulness,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices to be reliable, sensible, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme dissatisfaction,... See more

Cancellation

Reviewers highlight negative aspects of cancellation, with many expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Trying to help my 81 Yr old dad with his car ins, he is not tech savvy. This an online only broker, did manage to to chat with George who was very helpful and kept things plain and simple.

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid

Hedgehog insurance they need squashed in the road . In reality zero stars. Don't use them . As soon as you cancel a policy then you see their true colours . They seem to take it personally and become very unprofessional. Avoid avoid avoid

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

UNFIT FOR PURPOSE - AVOID!!!

Unfit for purpose. This company are disgraceful. Only contactable by email, you can't speak to anybody. I arranged a new car policy ONE DAY AGO. I couldn't supply proof of no claims bonus (within their 2 year requirement) so they imposed an extra £250 on my £450 policy. I am 78 and have NEVER made a motoring insurance claim - I have 50 years no motoring claims !! Unhappy with their 'conditions', I cancelled the policy application for a refund (within 24hours) - they deducted £100 for this. DO NOT USE THIS COMPANY - go to an established and reliable one.

March 3, 2025
Unprompted review

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