Hedgehog Reviews 3,498

Made a change to my policy online very easily. Emily was quick and efficient, so I didn't wait long to get things resolved.

Trying to help my 81 Yr old dad with his car ins, he is not tech savvy. This an online only broker, did manage to to chat with George who was very helpful and kept things plain and simple.

I had online chat with a lady named Ellie, she was fantastic, she had patience with me whilst I explained my problem, she talked me through step by step how to change my policy details, All has been resolved
Thank you Ellie 🙂

What a load of rubbish! Bombarded with emails after paying for a policy with so much more information they needed, instead of asking first. So much time and effort into e-mailing and chatting with them, multiple cancellations issued and then withdrawn and still the day after my 14-day right to withdraw ‘cooling off period’ they still cancelled: stealing £132 of money! So over 40% of the cost of the policy! Avoid, avoid, avoid!!

Wanted to put an extra driver on the policy. The online questionnaire wouldn’t accept driver licence details no matter how I tried altho they were correct. So to the online chat bot and then on to an on line agent. 1 1/2 hrs it took. Sorry, but never again! Different insurer with a telephone number next year.

Avoid like the plague I’ve been with them for about four years never had any dealings with them until late. They get the information you give them wrong and then they want to charge you complete an utter rip off. Had to update my address three times they’re not an insurance company they’re brokers. You can’t even speak to a human being.

Avoid. Took out insurance tonight and stated wife had held driving license for 38 years (she was out so couldn't check).
When she got back I entered her license details and then Hedgehod said she had in fact had her license for 40 years not 38 like I said and charged me an extra £24
Surely 40 is better than 38 if it makes any difference at all. Complete scam imo.

Disgusting. Charged a cancellation fee and admin fee of over £100 for a car insurance. That is over 25%? I'm now talking to the Financial Ombudsman Service. I had only just accepted the quote and after me paying them they wanted so much extra information like bills with my name on to be emailed with a list of other requirements, like access to My DVLA? What is wrong with you people?

Avoid at all cost

They keep charging me more each month than agreed.

They have now increased my insurance by £100 cos of a claim i made with my previous insurer.

I have not had a claim in over 8 years

They also charged me £50 for not responding to an email to agree the insurance price

They then charged me another £50 to amend a date on my policy for how long i held my licence.

They are scammers!!!!

Emily the customer support agent was extremely helpful and quick

If I could give this shower minus 10 then it still would not be enough
Website is a a shambles, wont allow you to correct errors, everything is done on line and my patience was tried so much that I cancelled even before the policy started
I would not recommend this company one bit, avoid at all costs

Do not touch this company !!only after your money ! Charged a cancellation fee of £50 and I had only just accepted the quote they wanted so much extra information like bills with my name on to be emailed with a list of other requirements so I cancelled..
disgusting when you work so hard to make a living and they take it because of small print they hide !! I’m thoroughly devastated !

Awful - Moved home & as the property is new-build the address wasn't registered in their system so they had to cancel my inaurance policy- which is fine, HOWEVER they charged ME to cancel... Absolutely ridicilous.
Also no phone to call & speak to someone peoplery. Very unimpressed.

Needed to change my address on my policy and couldn’t access the website, went on the live chat and Emily was very helpful and guided me through the process until the changes were made. Very helpful customer service.

Emily was very helpful with my current issues . resolved and explained

I paid for a new car insurance policy through their website. After I entered my card details and confirmed the payment with my bank, their website reported an error and the policy was not created. The payment (over £600) was stuck in a state of "pending payment". I contacted Hedgehog assuming that they would recognise the error and just create the policy. However they couldn't create the policy or cancel the payment. So I had no insurance policy and the money was stuck in limbo for 7 days until the bank cancelled it. The customer service is appalling. They made it very much my problem and not theirs. At first they even tried to claim the error was my fault. Then they tried to say it was an error with Visa (that was a lie). Avoid at all costs.

Emily was very helpful via live chat. Able to answer my query efficiently and was polite throughout! My query was resolved quickly and I was happy with the outcome.

The questions were all normal for car insurance . But the usually to pay for add ons were included and the cost was easily the best

Emily was great , very helpful