We have weekly collections from Hills Waste Solutions for our business general waste and recycling. We found the help provided by Zoe Ratcliff excellent and refreshingly honest. Our regular driver G... See more
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See what reviewers are saying
Yet again writing a review due to lack of collection. Missed collection one day email saying they will come the next. Did they turn up? Absolutely not… leave us will full bins over a busy weekend. Rin... See more
Hills donated our school some compost for our new raised beds. We are delighted that they supported us so the children can now grow plants and vegetables to help them understand more about the natural... See more
We received excellent service by Jonathan and Robert from Hills' Purton Depot! They came to let us know the bin store padlock code would no longer work and actually help getting it open, while being v... See more
Company replied
Company details
About Hills Waste Solutions Ltd
Written by the company
Making business waste management easy.
Hills Waste Solutions operates across all business sectors and has a proud heritage of serving local business communities across Swindon, Bath, Bristol and the surrounding areas.
As a responsible waste management business, we care about looking after our environment, which is why when we collect your waste materials, we’ll recycle as much of them as possible.
Our dedicated team of waste management experts will provide you with the most appropriate waste solutions for your business that could help reduce costs and increase the amount of waste recycled in order to limit the environmental impact.
We pride ourselves on offering all our customers complete satisfaction, so we value your opinion. We feed back all genuine reviews to our teams in order to continuously improve the service we provide.
Contact info
Wiltshire House, County Park Business Centre, Shrivenham Road , SN1 2NR, Swindon, United Kingdom
- 0808 145 4533
- waste.sales@hills-group.co.uk
- hills-waste.co.uk
4.1
Great
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Hills staff are always happy to assist
Hills staff are always happy to assist, and be very flexible, with any requests we ask of them.
August 30, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you so much for your feedback, we always try to accommodate our customers whenever we can and pride ourselves on great customer service.
Usually collected on time and as agreed.
June 19, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your feedback.
Hills are always helpful and most…
Hills are always helpful and most importantly reliable
June 21, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you so much for your feedback. We always pride ourselves on our customer service.
Was good service.
June 26, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your feedback.
Great customer service
Always polite helpful service and quick delivery.
April 28, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your feedback we pride ourselves on our great customer service.
Relevance
You could ask trust pilot to make the questionnaire more relevant to your business.
You always empty the bin and keep us informed of any new pick up times.
However, if we are a couple of kilograms overweight you are quick to charge us, if we are underweight (most of the time) you never give us a rebate.
June 20, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your feedback. If your collections are changed to a different day you should be contacted by our customer support team to advise us of this. You lift rate is charged to cover our transport cost and the disposal charge.
They come on the day and are very…
They come on the day and are very efficient
June 26, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you so much for your great feedback
Reliable, responsive and efficient.
The service provided is reliable and efficient, and their communication is quick and responsive.
June 22, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your review. We always try and get back to our customers as quick as we can so its great to hear this is coming across to our customers.
Excellent service
Excellent service, nothing is too much trouble. Thoroughly recommended
June 22, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your great review, we always try to do everything we can for our customers.
Great Service!
Hills Waste have always collected our waste on time and kept us updated in regard to collections.
June 14, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your great review. We do pride ourselves on our customer service at Hills.
Prompt & efficient service
Orders of waste sacks are always delivered promptly and they let us know if there is a problem/change to the regular collection arrangements.
June 21, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your great review.
Reply from Hills Waste Solutions Ltd
Thank you for your great review.
Your front line troops are fantastic
Your front line troops are fantastic, always polite and professional ......
Also, whenever I have had to chat with the office, I have always been happy with the outcome
June 19, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you so much for your 5 star review.
Regular fortnightly waste bin collection
The waste bin is collected when scheduled and I have no issues. When I need to cancel the collection the sales team deal with it efficiently.
June 15, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
This is great a great review for us thank you.
Excellent Service.
Everyone in the office is friendly and helpful. The service is great. I would highly recommend.
June 1, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your feedback, we pride ourselves on our customer service at hills from the office to our drivers.
GOOD SERVICE FROM HILLS
THE DRIVERS ARE VERY HELPFUL POLITE AND FRIENDLY WHEN EMPTYING OUR BIN. NOTHING IS TOO MUCH TROUBLE.
June 9, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your great feedback we will be sure to let our drivers know what a great job they are doing.
Excellent service
Excellent service, bin is collected weekly, at the same time.. it became a bit patchy because of covid which we fully appreciated, if they didn't have enough drivers, what else could they do. They always emptied the bins as soon as they could.
June 14, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you so much for your great feedback, Yes we did do everything we could do to keep all our services running as normal throughout covid to help our customers as much as we could.
Reply from Hills Waste Solutions Ltd
Thank you so much for your great feedback.
It's always nice to go down to site and…
It's always nice to go down to site and see the rubbish has been taken away, it's like we have magic refuse persons as I don't see them turn up but the rubbish has gone. The back office team are also great and deal with things efficiently.
Well done and thank you.
June 13, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you so much for your great review of Hills and our team.
Reliable collections.
June 19, 2023
Unprompted review
Reply from Hills Waste Solutions Ltd
Thank you for your feedback
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