Hills Waste Solutions Ltd Reviews 

113
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We have weekly collections from Hills Waste Solutions for our business general waste and recycling. We found the help provided by Zoe Ratcliff excellent and refreshingly honest. Our regular driver G... See more

Rated 1 out of 5 stars

Yet again writing a review due to lack of collection. Missed collection one day email saying they will come the next. Did they turn up? Absolutely not… leave us will full bins over a busy weekend. Rin... See more

Rated 5 out of 5 stars

Hills donated our school some compost for our new raised beds. We are delighted that they supported us so the children can now grow plants and vegetables to help them understand more about the natural... See more

Rated 5 out of 5 stars

We received excellent service by Jonathan and Robert from Hills' Purton Depot! They came to let us know the bin store padlock code would no longer work and actually help getting it open, while being v... See more

Company replied

Company details

  1. Waste Management Service
  2. Business to Business Service
  3. Garbage Collection Service

About Hills Waste Solutions Ltd

Written by the company

Making business waste management easy.

Hills Waste Solutions operates across all business sectors and has a proud heritage of serving local business communities across Swindon, Bath, Bristol and the surrounding areas.

As a responsible waste management business, we care about looking after our environment, which is why when we collect your waste materials, we’ll recycle as much of them as possible.

Our dedicated team of waste management experts will provide you with the most appropriate waste solutions for your business that could help reduce costs and increase the amount of waste recycled in order to limit the environmental impact.

We pride ourselves on offering all our customers complete satisfaction, so we value your opinion. We feed back all genuine reviews to our teams in order to continuously improve the service we provide.


Contact info

4.1

Great

TrustScore 4 out of 5

113 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(113)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt collections and great customer…

Prompt collections and great customer service on the occasions we've needed to get in touch. Highly recommend!

June 19, 2023
Unprompted review
Hills Waste Solutions Ltd logo

Reply from Hills Waste Solutions Ltd

Thank you for your feedback, We do pride ourselves on our customer service so always happy to help.

Rated 4 out of 5 stars

H Chen

Good service

June 19, 2023
Unprompted review
Hills Waste Solutions Ltd logo

Reply from Hills Waste Solutions Ltd

Thank you for your great feedback.

Rated 4 out of 5 stars

Reliable

You just do what you say you will do and these days reliability counts for a lot

June 19, 2023
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you for your great feeback.

Rated 5 out of 5 stars

Efficient collection service

Great company who are efficient and flexible when we've needed extra collections. Reasonably priced and friendly customer service. Thanks, Riverside Cat Hotel.

June 19, 2023
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you for your feedback. We pride ourselves on our customer service at Hills.

Rated 3 out of 5 stars

Hills was very helpful when we moved…

Hills was very helpful when we moved business premises. But they have since charged us incorrectly for the service provided and not refunded us yet.

June 1, 2023
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you for your feedback if you give our customer support team a call we can look into this for you on 01793 714950 or an email at waste.sales@hills-group.co.uk

Rated 5 out of 5 stars

The customer service is very good and…

The customer service is very good and they are very helpful especially kelly Gibson in credit control.

June 12, 2023
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you so much for your feedback. We pride ourselves on our great customer service.

Rated 5 out of 5 stars

Great service from Paige

Great service from Paige, keep me up to date on a regular basis with my request. Nothing was too much to ask ....👍👍👍

April 20, 2023
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you so much for your great feedback

Rated 5 out of 5 stars

Heidi is an asset to Hills

Very impressed with the efficient service from Heidi.
Her responses to all my queries were timeous and on point. Refreshing to have a customer support advisor who is proactive and friendly.

October 21, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Great thank you so much for you feedback

Rated 1 out of 5 stars

Hills are contracted by waste managed …

Hills are contracted by waste managed to collect our glass bins. Out of the last 4 collections only 2 have been made. The excess glass was to be collected from the first time,it was not. Hills did not inform waste managed the third party that they did not empty the bins on either occasion. Apparently I am to inform them if they do not collect!. It is now going to take 3 days for the complaint to be resolved and I have had to take a picture of the location of the bins on the premises. other collection has been completed with the bins in the exact same location. I have been charged for 2 collections where no glass collection took place. Along with a great deal of my time.

June 14, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Sorry to hear you have had a bad experience with us. If you can give us a call on 01793 714950 we can look into the problem regarding the location of your bins so we can resolve this. I am unable to comment on any charges you have had from waste managed as I am not privy to any of your account information. This would be something you would have to speak to them about. Kind regards The Customer Support Manager.

Rated 5 out of 5 stars

Thanks Hills and Thanks Geri

I have had to contact Hills a few times recently whilst doing some research and in turn placing an order. Each time Geri was superb. She was very helpful and happy to answer any and all questions I asked. Thank you for making the process of setting up a painless one!

May 12, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you for your review. This is great to see our team doing everything they can to help out our customers and making your waste management easy.

Rated 5 out of 5 stars

Great start!

Magda in the head office was very accommodating and efficient in getting our new account set up and organized at very short notice. The driver and vehicle loaders were also brilliant and informative at the 1st collection on when we would expect collections throughout the week. Would recommend using this company.

May 11, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you for your review, and for mentioning one of the customer support team, driver and loader. Great you are happy with the service you have received. From Customer Support Manager.

Rated 5 out of 5 stars

Good Company to work with

Hills are always a pleasant company to work with, they are easy to contact and willing to help when ever possible.

Magda in particular provides really good customer service, she is always polite and professional and nothing is too much trouble for her.

We have been a customer of theirs for 7 years

March 24, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you for your review, the team work hard to do anything they can to help our customers. It is great to have feedback to show how helpful and professional they are. Thank you for being one of our long term valued customers. From the Customer Support Manager.

Rated 5 out of 5 stars

very reliable and friendly staff…

very professional and friendly staff quick responses for booking and uplifting skips would recommend Hills Waste reliable skip exchanges Eurocell Recycle will use Hills for all skip exchanges in that area

March 14, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you Karen for you feedback , you are pleasure to work with. From Tracy the Customer Support Manager.

Rated 5 out of 5 stars

Great Sevice Tracy keeps us informed…

Great Sevice Tracy keeps us informed when exchanges will be made, and keeps in touch if there is going to be delayed.

March 11, 2022
Unprompted review
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Reply from Hills Waste Solutions Ltd

Thank you so much for your review, You are a pleasure to work with. We look forward to continuing to work with you in the years to come. From the Customer Support Manager.

Rated 5 out of 5 stars

Helpful Heidi!! = )

Heidi has been a wonderful help today.

In a matter of minutes, she had prepared and sent me all the information i needed.
Fast and efficient service is what we like.

March 10, 2022
Unprompted review
Hills Waste Solutions Ltd logo

Reply from Hills Waste Solutions Ltd

Thank you for your positive feedback for Hills and Heidi. We will always get all the information and accounts set up as quickly as we can for our customers. If you ever need anything else please do not hesitate to call us. From the Customer Support Manager.

Rated 5 out of 5 stars

Spoke to Karen who went the extra mile…

Spoke to Karen who went the extra mile in helping me get a replacement bin.
Showed great leadership and empahay when dealing with the situation.
Made me happy again in these tough times
Thanks again Karen.

March 8, 2022
Unprompted review
Hills Waste Solutions Ltd logo

Reply from Hills Waste Solutions Ltd

Thank you so much for your feedback, I have sent this onto Karen for you. If you ever need anything again please do not hesitate to contact us on 01793 714950 from the Customer Support Manager.

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