Easy and efficient to book and arrange, the bag came quickly, filled as we needed over 3 weeks and collected within 3 days of arranging collection. Ideal if you don't really have the area & space for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and a useful alternative to a skip or hundreds of tip runs. Like many people we do not have off street parking and are weekend DIY'ers. As such conventional skips are tr... See more
What a surprise, the driver asked me if i wanted to put anything else on, even though the bag was full. In a world where people are jobsworth and quote policies to you, it was refreshing to see hippow... See more
Company replied
The bag delivery was simple and easy. I filled it and booked the collection. Hippo said it could be any time between 6am and 6pm. I was busy when the truck arrived so nearly missed it but spotted it a... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver appeared to be driving around…
Driver appeared to be driving around residential area looking for business.
May 20, 2026
Unprompted review
Reply from HIPPO
Thank you for your feedback. We’re sorry to hear you had concerns regarding the driver’s conduct in your area. We appreciate you taking the time to raise this and will ensure your comments are passed on to the relevant team for review.
– Team Hippo
Reply from HIPPO
Thank you for your review! We’re delighted to hear you found the service fuss-free, efficient, and easy to deal with. We really appreciate your feedback and support.
– Team Hippo
on-line access was easy
on-line access was easy, and information also easy to follow.
Collection of filled midi-bag again was first class.
WELL DONE HIPPO COY.
May 19, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you found the online process easy to use and the information clear and straightforward to follow. It’s also great to know the collection of your filled midi bag was first class. We really appreciate your kind feedback.
– Team Hippo
Bags arrived on time.
Bags arrived on time.
Waste was collected quickly once requested.
Guidelines of waste disposal was clear
May 12, 2026
Reply from HIPPO
Thank you for your great review! We’re delighted to hear your bags arrived on time, the waste was collected quickly once requested, and that the waste disposal guidelines were clear and easy to follow. We really appreciate your feedback and support.
– Team Hippo
Great delivery and collection
Great delivery and collection. Bag quite a bit smaller than expected.
May 12, 2026
Reply from HIPPO
Thank you for your feedback! We’re pleased to hear you were happy with both the delivery and collection service. We also appreciate your comments regarding the bag size and understand it may have been smaller than expected. Your feedback is really valuable and helps us continue improving the customer experience.
– Team Hippo
Be careful with the online info, its not correct vs the info with the bag
The general process was good but the information is poor and confusing.
The website says place the bag less than 6m from teh road, the paper with the bag says 4.
The website says you can put in plasterboard as long as it is bagged and segregated from the other waste, the paper with the bag says you need a separate Hippo bag.
As I specifically went the more expensive route (by volume) than a skip so I could responsibly dispose of my plaster board from a bathroom reno, imagine my disapointment that I am now having to take it to the local tip and pay by the bag.
May 5, 2026
Reply from HIPPO
Thank you for your feedback. We’re pleased to hear the overall process worked well, but we’re very sorry for the confusion caused by the conflicting information provided on our website and printed materials. We completely understand how frustrating and disappointing this must have been, especially after choosing our service specifically to responsibly dispose of plasterboard from your renovation project.
Your comments regarding the distance guidance and plasterboard disposal information are incredibly valuable, and we will ensure this feedback is passed on to the relevant teams to review the clarity and consistency of our customer information.
– Team Hippo
Great all round
Great all round, would use again, only thing that they could improve is give you an indication of what day it will be picked up, as very vague for this part.
May 12, 2026
Reply from HIPPO
Thank you for your great feedback! We’re delighted to hear you had a positive experience overall and that you would use HIPPO again. We also appreciate your comments regarding collection day communication and understand how having a clearer indication of the pickup date would improve the experience further. Your feedback is really valuable to us as we continue to improve our service.
– Team Hippo
Fantastic
Quick reliable service for a bathroom refurbishment just enough room for a full rip out.
May 19, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear the service was quick and reliable and that the bag was the perfect size for your bathroom refurbishment and full rip out. We really appreciate your feedback and support.
– Team Hippo
Company failed to pick up waste
Company failed to pick up waste within specified window. No communication, explanation or apology. Eventually cancelled and paid a 3rd party to pick up the waste. Avoid.
May 18, 2026
Unprompted review
Reply from HIPPO
We’re very sorry to hear about your experience and completely understand your frustration. Failing to collect within the expected timeframe, along with the lack of communication and follow-up, is not the level of service we aim to provide. We also appreciate how disappointing it must have been to arrange alternative collection at your own expense.
Please call into HIPPO and ask to speak with Lisa in Customer Care so we can investigate this further for you.
– Team Hippo
Perfect for clearing the house with no…
Perfect for clearing the house with no time limit.
We were able to leave it on the driveway for a few weekends and take our time sorting the house. Collection process was easy and no sooner had it been collected we went and got another HippoBag to clear the shed!!
May 15, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear the flexibility of the HIPPOBAG worked so well for your house clearance and gave you the time you needed to sort everything at your own pace. It’s great to know the collection process was easy too — and even better to hear you came back for another bag to tackle the shed!
– Team Hippo
Great experience
The team was friendly, knowledgeable and efficient. We received our hippo bag within 48h on a Thursday and it was collected the Monday after. Booking collection was easy and straightforward.
May 18, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you had a great experience with our friendly, knowledgeable, and efficient team. It’s great to know your HIPPOBAG arrived quickly and that the collection process was easy and completed promptly too. We really appreciate your feedback and support.
– Team Hippo
Amazing service at all stages
Amazing service at all stages. Easy to book, with quick delivery of bag. Plenty of time before you have to book a collection (6 months). The collection process is easy and they just get on with it. I will definitely be using their services again. Well worth the money and better than a skip as the bags are soft they don’t damage your drive!!
May 18, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you had an amazing experience at every stage, from the easy booking process and quick bag delivery to the simple collection service. It’s great to know the flexibility of having up to 6 months before booking collection worked well for you too. We also love hearing that the bags were a better option for protecting your driveway compared to a traditional skip. Your feedback and continued support mean a lot to us.
– Team Hippo
Easy to use web site with excellent…
Easy to use web site with excellent very fast service from bag delivery to collection
May 18, 2026
Reply from HIPPO
Thank you for your great review! We’re delighted to hear you found the website easy to use and that you received excellent, fast service from delivery of the bag right through to collection. We really appreciate your feedback.
– Team Hippo
Everything was excellent from delivery…
Everything was excellent from delivery of my Hipposkip to collection of same. The green bottle mystery was solved. Very well done.
May 18, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear everything went excellently from delivery through to collection of your HIPPOSKIP. We’re also pleased the “green bottle mystery” was solved in the end! We really appreciate your feedback and support.
– Team Hippo
The whole process was quick and easy…
The whole process was quick and easy and all done online. My waste bag was retrieved yesterday without any fuss at all and I would happily recommend this service to anyone. I will definitely use Hippo again
May 18, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear the whole process was quick, easy, and convenient to arrange online. It’s great to know the collection went smoothly and without any fuss. Your recommendation means a lot to us, and we look forward to helping you again in the future.
– Team Hippo
A LOT of positives about this service
A LOT of positives about this service. The online ordering service for both the bag and the pick up was very easy. The bag arrived quickly in the post. I could keep it tucked away until I was ready to sort the waste. I could put the bag behind a wall without blocking my drive, unlike a skip. I managed to put loads in the bag (had the mega bag but liked that you could get smaller ones). My only slight negative was that it took a full week after booking the pick up for them to turn up and collect, would have liked it quicker. Overall though very happy and would definitely use Hippo again.
May 18, 2026
Reply from HIPPO
Thank you for your detailed and thoughtful review! We’re delighted to hear there were so many positives to your experience, from the easy online ordering process and quick bag delivery to the convenience of storing the bag without blocking your driveway. It’s fantastic to know the Mega Bag worked well for your project too.
We also appreciate your feedback regarding the collection timeframe and understand that a quicker pickup would have improved the experience further. Comments like yours are incredibly valuable as we continue to review and improve our service. We’re really pleased to hear you would use HIPPO again.
– Team Hippo
Absolutely useless - left with uncollected bag for over 14 days
Absolutely useless. I have been waiting for a collection for over 14 days now and after multiple phone calls and emails I am still waiting. All I get told is I will receive a text when collection is booked, which I did then on the day of collection late in the day a text to say they were not collecting. £226 paid for nothing. Stick with traditional skips it's better than these clowns.
May 18, 2026
Unprompted review
Reply from HIPPO
Hi Lee,
We’re very sorry to hear about your experience and completely understand your frustration. Waiting over 14 days for collection after multiple calls and emails is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We’re especially sorry to hear that a collection was scheduled and then cancelled on the day without resolution.
Please call into HIPPO and ask to speak with Lisa in Customer Care, who will look into this for you as a priority.
– Team Hippo
From delivery to collection of the…
From delivery to collection of the hippo skip the process was seamless and easy to navigate on their website
May 14, 2026
Reply from HIPPO
Thank you for your great review! We’re delighted to hear the whole process, from delivery through to collection, was seamless and that you found our website easy to navigate. We really appreciate your feedback
– Team Hippo
So convenient and really friendly…
So convenient and really friendly staff. So easy and stress-free. Highly recommend
May 12, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you found the service convenient, stress-free, and supported by our friendly team. Your recommendation means a lot to us, and we really appreciate your feedback.
– Team Hippo
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