Easy and efficient to book and arrange, the bag came quickly, filled as we needed over 3 weeks and collected within 3 days of arranging collection. Ideal if you don't really have the area & space for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and a useful alternative to a skip or hundreds of tip runs. Like many people we do not have off street parking and are weekend DIY'ers. As such conventional skips are tr... See more
What a surprise, the driver asked me if i wanted to put anything else on, even though the bag was full. In a world where people are jobsworth and quote policies to you, it was refreshing to see hippow... See more
Company replied
The bag delivery was simple and easy. I filled it and booked the collection. Hippo said it could be any time between 6am and 6pm. I was busy when the truck arrived so nearly missed it but spotted it a... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So convenient and really friendly…
So convenient and really friendly staff. So easy and stress-free. Highly recommend
May 12, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you found the service convenient, stress-free, and supported by our friendly team. Your recommendation means a lot to us, and we really appreciate your feedback.
– Team Hippo
Helpful staff when organising…
Helpful staff when organising collection
And prompt collection
May 14, 2026
Reply from HIPPO
Thank you for your review! We’re delighted to hear our team was helpful when arranging your collection and that the pickup was completed promptly. We really appreciate your feedback and support.
– Team Hippo
Excellent Service…
I have used Hippo twice before and been pleased with the company every time. Absolutely no fuss with booking, or delivering the bag , and again when you ask them to pick it up. I am eighty and find it all very simple . My latest one went a couple of days ago and it was the same good service as ever. Will I use them again ?? Of course I will !!! Many thanks Hippo
May 15, 2026
Reply from HIPPO
Thank you for your wonderful review and for choosing HIPPO again! We’re delighted to hear you’ve consistently had such a positive experience with our service and that the whole process, from booking and delivery through to collection, has been simple and hassle-free every time. It’s especially lovely to know you find the service easy to use. Your continued support means a great deal to us, and we look forward to helping you again in the future.
– Team Hippo
Good service
May 16, 2026
Reply from HIPPO
Thank you for your review! We’re pleased to hear you were happy with the service and appreciate you taking the time to share your feedback.
– Team Hippo
Reply from HIPPO
Thank you for your review! We’re delighted to hear you found the service flawless and incredibly convenient. We really appreciate your feedback and support.
– Team Hippo
Very helpful
Very helpful, easy for me as I can fill at my leisure and the woman I spoke to sold me the right one rather than the more expensive one.
Good product and I will buy more of these as I have more concrete I want gone.
May 12, 2026
Reply from HIPPO
Thank you for your fantastic review, James! We’re delighted to hear you found the service helpful and that the flexibility of filling the bag at your own pace worked well for you. It’s also great to know our team member was able to recommend the right bag for your needs. We really appreciate your support and look forward to helping with your future projects too.
– Team Hippo
Good price
Good price, filled the bag, arranged pickup on line, came promptly, took it away. Simple to use good service, will definitely use them again if I need to.
May 13, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you found the service simple to use, fairly priced, and that the collection was arranged and completed promptly. It’s great to know the whole process went smoothly from start to finish, and we look forward to helping you again in the future.
– Team Hippo
Hippo offer a good service - collection is hit and miss…
Hippo offer a good service at a fair price - the only reason why I didn’t give a 5-star review is that I would prefer to select a collection day - it’s a bit hit and miss - collection might be the next day or the next week - Hippo might like to upgrade their service to accommodate this
May 15, 2026
Reply from HIPPO
Thank you for your feedback and for recognising the value of our service. We’re pleased to hear you found HIPPO to be fairly priced overall. We also appreciate your comments regarding the collection process and understand how having the option to select a specific collection day would improve the experience and provide greater certainty. Feedback like this is incredibly valuable as we continue to review and improve our service offering.
– Team Hippo
Excellent service
Excellent service from customer services and the driver. My waste was collected on the day advised by text and a replacement bag delivered.
May 15, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you received excellent service from both our customer service team and driver. It’s great to know your waste was collected as advised and that the replacement bag was delivered smoothly. We really appreciate your feedback.
– Team Hippo
Reply from HIPPO
Thank you for your review! We’re delighted to hear everything was delivered exactly as promised and that the whole process was hassle-free. We really appreciate your feedback and support.
– Team Hippo
Choosing bag
Just sorting the size bag require was easy and arranging collection through the booking in process was simple to do.
May 15, 2026
Reply from HIPPO
Thank you for your great review! We’re delighted to hear you found it easy to choose the right bag size and that arranging the collection through the booking process was simple and straightforward. We really appreciate your feedback.
– Team Hippo
Appalling
Had two bags ordered and delivered to Magnet who were replacing our kitchen. The fitters told us collection is usually 2/3 days after notification. We are still waiting for collection three weeks later. Have called Hippo several times and have received assurances that have never materialised. So we are not sitting at 22 days following pickup request. Absolute disgrace. Would never use Hippo.
May 16, 2026
Unprompted review
Reply from HIPPO
We’re very sorry to hear about your experience and completely understand your frustration. Waiting 22 days for collection after being advised it would normally be 2–3 days is unacceptable, and we sincerely apologise for the inconvenience this has caused. We’re also disappointed to hear that despite several calls and assurances, the issue has still not been resolved.
Please call into HIPPO and ask to speak with Lisa in Customer Care, who will look into this for you as a priority.
– Team Hippo
better than a skip…
For me the bag was better than a skip as I could put it at the side of the house and leave the driveway free, the only issue I have is the collection process which needs streamlining. I booked on a friday and it was not picked up till the following friday, but I did not know which day it would be done. It would be much better to have a fixed date.
May 15, 2026
Reply from HIPPO
Thank you for your feedback and for choosing HIPPO again. We’re pleased to hear the bag worked well for you as a convenient alternative to a skip and helped keep your driveway clear. We also appreciate your comments regarding the collection process and communication around collection dates. We understand how having a fixed collection day would provide more certainty, and your feedback is incredibly valuable as we continue to improve our service.
– Team Hippo
Just as promised
Just as promised. We filled up the container ! Rang with collection number. Done!
Smooth and no
hassle at all!!
Booking process easy .
May 15, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear everything went just as promised and that the whole process, from booking to collection, was smooth and hassle-free. It’s great to know arranging the pickup was quick and easy once the bag was full.
– Team Hippo
Will use again and again
Have used Hippo Bags a few times,
Delivery and collection always seamless.
Easy to negotiate webpage. Easy to choose bag size from diagrams.
Would definitely use again and again.
May 15, 2026
Reply from HIPPO
Thank you for your continued support and for taking the time to leave such a lovely review! We’re delighted to hear the delivery and collection process has always been seamless and that you found the website easy to use, especially when choosing the right bag size. We look forward to helping you again in the future.
– Team Hippo
Great service
Great service. Collected when they said they would. Quick and easy to organise by phone. Helpful lady on the phone when booking.
May 15, 2026
Reply from HIPPO
Thank you for the fantastic review! We’re delighted to hear the collection took place as scheduled and that arranging everything by phone was quick and easy. It’s especially lovely to know our team member was helpful during the booking process. We really appreciate your feedback.
– Team Hippo
Large bag bedroom refurb
Good service with size of the large bag being just enough for bedroom renovation and carpet removal.
May 15, 2026
Reply from HIPPO
Thank you for your great feedback! We’re pleased to hear the large bag was the perfect size for your bedroom renovation and carpet removal. It’s fantastic to know the service worked well for your project.
– Team Hippo
Easy and effective
Easy to order, 6 months to full and booked collection and picked up next day. Easy and efficient.
May 15, 2026
Reply from HIPPO
Thank you for your great review! We’re pleased to hear the whole process was easy and efficient, from ordering the bag through to booking the collection. It’s fantastic to know the pickup was completed so quickly once you were ready.
– Team Hippo
Simple and effective service, would recommend
It was so easy to buy the bag and then book the collection. They came to collect the bag exactly when they said they would. There were no issues at all.
May 12, 2026
Reply from HIPPO
Thank you for your fantastic review! We’re delighted to hear you found the whole process easy, from purchasing the bag to booking the collection. It’s great to know the collection took place exactly as scheduled and that everything went smoothly from start to finish.
– Team Hippo
All worked as described
All worked as described. Easy and effective service. Be aware you can't pay for the collection service if you buy the skip bag in store. Its a bit confusing.
May 14, 2026
Reply from HIPPO
Thank you for your feedback! We’re pleased to hear you found the service easy, effective, and that everything worked as described. We also appreciate your comments regarding the collection payment process for bags purchased in store, and we understand how this could be a little confusing. Your feedback is really valuable and helps us continue improving the customer experience.
– Team Hippo
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