Easy and efficient to book and arrange, the bag came quickly, filled as we needed over 3 weeks and collected within 3 days of arranging collection. Ideal if you don't really have the area & space for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and a useful alternative to a skip or hundreds of tip runs. Like many people we do not have off street parking and are weekend DIY'ers. As such conventional skips are tr... See more
Company replied
What a surprise, the driver asked me if i wanted to put anything else on, even though the bag was full. In a world where people are jobsworth and quote policies to you, it was refreshing to see hippow... See more
Company replied
The bag delivery was simple and easy. I filled it and booked the collection. Hippo said it could be any time between 6am and 6pm. I was busy when the truck arrived so nearly missed it but spotted it a... See more
Company replied
Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So much easier for us than a skip
It was so easy!
It's hard for us to fit a skip on our property and there's lots of double yellow lines around so we can't get a road permit. But we put the hippo bag in our garden behind a wall next to the road, filled it with the load of concrete and soil from a garden project that we're doing and booked a collection. Then a couple of days later I looked out of the window and noticed it was gone. Hadn't even seen them arrive or leave!
Saved us wheelbarrowing a lot of concrete down the road to the nearest non-double-yellow-lines which is what we would have had to do if we'd booked a skip!
Thankyou Hippo!
We will definitely use them again and we'll recommend them to anybody
May 12, 2026
Excellent service
Excellent service, easy to use. Will definitely use again. Highly recommend.
May 12, 2026
Reply from HIPPO
Thank you for the fantastic review! We’re delighted to hear you found the service easy to use and had an excellent experience. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Team Hippo
Came to pick up bag quickly.
May 12, 2026
Reply from HIPPO
Thank you for your review! We’re glad to hear the bag was collected quickly and that the service met your expectations. We appreciate your support and hope to help again in the future!
Team Hippo
Bag arrived quickly and collection was…
Bag arrived quickly and collection was efficient- I didn’t even know the lorry was there
May 12, 2026
Reply from HIPPO
Thank you so much for the 5-star review! We’re delighted to hear everything went smoothly!
Team Hippo
Slow pickup, beware access restrictions
Took 6 days from requesting collection to the bag being picked up, but otherwise good. The square sides mean more capacity than an equivalent skip. There's also no limit on how long you can keep it before collection. Be aware that the collection lorry is bigger than many skip hire lorries, so there are strict conditions about how far from the main road you can leave the bag. I've had skip companies come down my drive in the past but the Hippo lorry would not fit.
May 12, 2026
Reply from HIPPO
Thank you for taking the time to share your feedback 😊
We’re really pleased to hear that you found the HIPPOBAG spacious and a good alternative to a traditional skip – it’s great to know those features stood out to you.
We’re sorry that the collection took longer than expected. We understand how important a prompt service is, and we’ll certainly take this on board as we continue to improve our turnaround times.
You’ve also highlighted an important point regarding access for collections – our vehicles do require suitable space, and we always aim to communicate these restrictions clearly so there are no surprises on the day.
We really appreciate your balanced feedback and hope to assist you again in the future.
Waste collected within 2 days from…
Waste collected within 2 days from making arrangement. Speedy service. Thank you.
May 12, 2026
Reply from HIPPO
Hi there,
Thank you for your lovely feedback!
We’re really pleased to hear that your waste was collected so quickly and that you were happy with our speedy service.
We truly appreciate you taking the time to share your experience.
Team Hippo
Simple to use with prompt service.
The website was very easy to use with straight forward instructions. Our bag was collected really quickly after booking. A great service. I also loved the fact that we could collect the bag from our local Screwfit.
May 12, 2026
It has ben 10 days since we booked a…
It has ben 10 days since we booked a collection and still the bag has bot been collected ,This is appalling since we paid almost £200 for the service .I want to make a complaint
May 13, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the delay with your collection. This is not the level of service we aim to provide, and we completely understand your frustration.
To resolve this as quickly as possible, please give us a call and ask to speak with our Customer Care Coordinator, who will personally review your booking and make sure this is addressed without further delay.
We appreciate your patience and look forward to putting this right for you.
Team HIPPO
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the whole process easy from ordering the bag through to collection.
Thanks for choosing HIPPO!
Team HIPPO
easy to order and arrange collection
easy to order and arrange collection. bag up and pick up
May 12, 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the whole process easy from ordering the bag through to collection.
Thanks so much for choosing HIPPO!
Team HIPPO
The bag arrived the next day
The bag arrived the next day. Easy to set up and collected very quickly. I didn’t even notice it had gone.
May 12, 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the whole process easy from ordering the bag through to collection.
Thanks for choosing HIPPO!
Team HIPPO
As of today I am still waiting for my…
Edit:- Here we are on the 15th of May with no end in sight. I was promised collection yesterday or today. However no notification of collection so can only assume they are going to let me down.
Original review:- I am now having to pay another company to remove their bag.
All in all the customer service has come across as extremely uncaring. They appear to view me as an annoying customer rather than considering why I might be annoyed.
As of today I am still waiting for my megabag to be collected. I’ve called, I’ve emailed, I’ve tried reasoning, I’ve tried complaining. Nothing. They have zero interest in getting back to me. Absolutely shocking customer service given that I have been a regular customer for a couple of years. Last four pick ups have been a disaster. I won’t be using them again.
April 30, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear about your experience and, in particular, how let down you feel after being a regular customer with us for several years. That is especially disappointing to read, and we fully understand your frustration.
Waiting for a megabag collection after multiple calls and emails, without feeling listened to or supported, is not acceptable and does not reflect the level of service we aim to provide. The fact that you’ve experienced issues with the last four collections makes this even more concerning, and we’re very sorry for the inconvenience and stress this has caused.
We would really like the opportunity to review this properly and understand what has gone wrong. Please contact us directly with your collection details and ask to speak with our Customer Service Manager, who will look into your case as a priority.
Thank you for raising this with us. Your feedback is taken seriously and will be reviewed internally.
Team HIPPO
Not trustworthy
Terrible. Do not trust them to pick up your bag.
It's been 9 working days, 4 phone calls, and still no bag pick up. And the best they can do is 'oh we will note it on the system'.
April 28, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for your review. We’re very sorry for the delay and understand how frustrating it is to be waiting nine working days despite several calls. This is not the level of service we aim to provide.
We’d like to look into this properly and help move things forward. Please contact us with your collection details and ask to speak with our Customer Service Manager so we can review this as a priority.
Team HIPPO
Everything was super smooth
Everything was super smooth. Booked collection and it was seamless.
May 14, 2025
Reply from HIPPO
Hello thank you for your 5‑star review!
We’re really pleased to hear everything was super smooth and that booking and collection were seamless.
Thanks for choosing HIPPO, we really appreciate your feedback.
Team HIPPO
this was my first time using a hippo…
this was my first time using a hippo bag - went for the mega bag as some of the items i was getting rid of were long > bag delivered next working day and received it before bank holiday weekend which meant i could start clearing the junk sooner - managed to load the bag up by the Saturday and booked collection over the bank holiday - was very happy when the lorry turned up weds morning - driver was very friendly and didn't take long in craning the bag out of my garden - dont think ive enough junk to fill another one but if i did i wouldn't hesitate in using this service again and happy to leave 5 star feedback and happy to recommend HIPPO BAGS to anyone
May 6, 2026
Unprompted review
Reply from HIPPO
Hello
Thank you for such a detailed and thoughtful 5‑star review! We’re really pleased to hear your first experience with a HIPPO bag went so well, from the quick delivery to the smooth collection over the bank holiday.
It’s great to know the Mega Bag worked perfectly for your needs and that our driver made the collection easy and friendly. We really appreciate your recommendation and kind feedback, thanks for choosing HIPPO.
Team HIPPO
A fabulous company to get rid of excess…
A fabulous company to get rid of excess waste.
Once booked for collection, usually given a week to collect however they collected the day after. The bag was inside my garden however I did not need to be home
March 24, 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the service so straightforward and that your collection was completed even sooner than expected.
Thanks for choosing HIPPO, we really appreciate your kind feedback.
Team HIPPO
No fuss, great service
The process was really easy, from ordering the bag to having it collected once we'd filled it. A truly no fuss experience.
March 20, 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear you found the whole process easy from ordering the bag through to collection.
Thanks for choosing HIPPO!
Team HIPPO
Not as convenient or cheap as they say it is.
Supposedly the more convenient version of a skip but, in practice, this is far from the truth.
The bag itself is more convenient to acquire - they just post it to you. Other than that you are better off getting a skip.
The bag is a fair bit smaller than a small skip for not a lot less money.
It's trickier to fill it effectively as the whole thing flops about as you are trying to do so.
The worst part is collection. Apparently Hippo have the biggest and most inconvenient collection lorry available so despite everyone in my street having had a skip dropped off and collected from the back lane at some time, Hippo couldn't collect my bag, which I was charged £84 for failed collection.
I now have to pay for a real skip, which I should have just done in the first place.
Don't bother.
April 24, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear about your experience and for the frustration this has caused, particularly around the failed collection and the charge applied.
We understand why this has felt disappointing, especially when you were expecting a more convenient alternative to skip hire. While our bags can be easier to deliver and store, we appreciate that they will not be the right solution for every situation and we’re sorry this was the case for you.
In relation to access, we would like to clarify that our collection vehicles are significantly larger than standard bin lorries, and we do not advise that a collection can be completed solely because a bin lorry has previously accessed a road or lane. Access suitability is based on our vehicle requirements, which are different to skips and refuse vehicles.
That said, if you were advised otherwise at any point, either on the website or during a phone call, this is something we take very seriously.
If you were told that collection would be possible based on bin lorry access, please contact us directly and ask to speak with our Customer Service Manager. We are more than happy to review the details and listen back to any relevant calls.
If incorrect advice was given, we will happily refund the £84 wasted journey charge.
We appreciate you sharing your feedback, as it helps us improve how we communicate and set expectations, and we would welcome the chance to review this properly with you.
Team HIPPO
I have had my Hippo Bag on my drive for…
I have had my Hippo Bag on my drive for 2 months and this was fine until I booked a collection on the 8th April. I was told 5 working days. No-one came and I then called to question why. I was told the driver turned up and there was no bag to collect ?? I asked the customer service lady to send me a photo of my driveway. Yea, you guessed it. It wasn’t even my house that the driver went to.
She apologised and promised it would be collected shortly. Tomorrow will make it 3 weeks since I requested a collection… STILL WAITING
April 28, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for your review and for explaining the situation, we’re really sorry for the inconvenience caused.
You’re absolutely right to expect better. Attending the wrong address and then the continued delay after this was identified is not acceptable, and we understand how frustrating this must be. We apologise that the collection wasn’t resolved promptly despite the reassurance you were given.
This has been shared with our teams so it can be addressed, and we’d really like the opportunity to put this right. Please contact our customer service team directly, so that we can prioritise your collection.
Thank you for your patience, and we’re sorry we’ve let you down.
Team HIPPO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.