Easy and efficient to book and arrange, the bag came quickly, filled as we needed over 3 weeks and collected within 3 days of arranging collection. Ideal if you don't really have the area & space for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and a useful alternative to a skip or hundreds of tip runs. Like many people we do not have off street parking and are weekend DIY'ers. As such conventional skips are tr... See more
Company replied
What a surprise, the driver asked me if i wanted to put anything else on, even though the bag was full. In a world where people are jobsworth and quote policies to you, it was refreshing to see hippow... See more
Company replied
The bag delivery was simple and easy. I filled it and booked the collection. Hippo said it could be any time between 6am and 6pm. I was busy when the truck arrived so nearly missed it but spotted it a... See more
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Company details
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Easy and straightforward collection no…
Easy and straightforward collection no hassles whatsoever
April 24, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for the 5‑star review! We’re really pleased to hear your collection was easy and straightforward, just as it should be.
Thanks for choosing HIPPO and taking the time to share your experience.
Team HIPPO
Great but don't tell you when they are coming
Had some ridiculous quotes for a skip so went with this. I had a rough idea of the week they were coming so took the tarpaulin off and luckily it didn't rain. The guy didn't need any help and just took it straight off the drive. 4-star as I didn't know when they were coming and would have made the guesswork a bit easier.
April 2, 2026
Reply from HIPPO
Hello
Thank you for taking the time to share your feedback with us. We’re really pleased to hear the service worked well for you and that the collection was quick and straightforward.
We completely understand how not knowing the exact collection day can make things a bit uncertain, and we appreciate you raising this.
For future bookings, if you contact us once your collection is booked, we can arrange for you to receive a prior notice text message the evening before your collection is due, which many customers find really helpful.
Thanks again for choosing HIPPO and for your valuable feedback.
Team HIPPO
Please be very careful with HIPPO
Please be very careful with HIPPO. They assure you on the website and when I spoke to someone on the phone that they can collect if a bin lorry can get down your road. This is a lie. They will take any opportunity not to collect your bag and charge you nearly £100 for the process of a wasted journey.
April 24, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your review. We’re very sorry for the frustration and disappointment caused by this experience, and we appreciate you raising your concerns.
We would like to clarify that we do not advise that a collection can be completed simply because a bin lorry can access a road. Our collection vehicles are significantly larger than standard bin lorries, and access requirements are different. For this reason, collections are assessed based on our vehicle specifications rather than refuse vehicles.
That said, if you were advised either on our website or during a phone call that access would be suitable based on bin lorry access, this is something we take very seriously.
We would ask that you please contact us directly and request to speak with our Customer Service Manager. We are more than happy to listen back to the call, and if this information was given incorrectly, we will happily refund the £84 wasted journey charge.
We genuinely want to resolve this fairly and ensure any incorrect advice is addressed.
Thank you again for bringing this to our attention.
Team HIPPO
Do not use!!
Paid over £300 for a skip bag to be collected from them only for them to turn around and denied the lift! According to the diver the bag was over the weight limit of 1.5 tone! Yet on the bag it’s says use it like a skip! And it’s a skip bag.
I waited all day for them to collect it but I had to chase them up, as they fail to contact me only to find out what happened.
As they denied the lift and their service was poor, I asked them for a full refund as they were not going to take my rubbish. As per agreement! They therefore charged me £84 out of the £300 refund for a waisted journey.. yet they are the ones that denied to take my rubbish. To heavy apparently.
The driver didn’t even get out of his vehicle to investigate the waste nor knock on my door to explain the situation. He Didn’t even try to lift the waste bag… Avoid at all cost or get your a proper skip..
Tell theirs customers to use theirs bags like a skip but can’t put heavy stuff in them. Joke of a place!
April 23, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your review. We’re very sorry to hear how dissatisfied you feel with your experience, and we appreciate the opportunity to clarify what happened.
Firstly, while our bags are often described as being used “like a skip,” they do have a strict maximum safe lifting weight of 1.5 tonnes. This limit is clearly stated in our Terms & Conditions, on our website, and is printed on supporting documentation with every bag. The weight limit is in place for safety reasons and applies regardless of the type of waste.
On the day of collection, our driver assessed that the bag was over the safe lifting limit. In these situations, drivers are not permitted to attempt a lift, as doing so could cause serious damage or injury.
The decision to refuse the lift is made to protect both people and property and is not taken lightly.
We’re sorry you were not contacted sooner on the day of collection. We understand this added to your frustration, and we acknowledge that communication could have been better in this instance.
Regarding the refund, when a collection is attended but cannot be completed due to access, overfilling, or excess weight, a wasted journey charge of £84 is applied. This charge is outlined in our Terms & Conditions, which are provided with every bag purchase. The charge reflects the cost of sending a specialist vehicle and crew to site, even where a lift cannot safely take place.
As for the driver not exiting the vehicle, drivers are trained to carry out an initial visual assessment from the lorry to determine whether a safe lift is possible. If it is clear that the bag exceeds weight limits, they are instructed not to proceed further.
We’re genuinely sorry that the service did not meet your expectations and that you feel dissatisfied with the value provided.
Your feedback has been noted and will be shared internally to help us improve communication and customer experience moving forward.
Team HIPPO
I’m sorry I disagree with many of the…
I’m sorry I disagree with many of the positive reviews. I found even their mega bag only about 20% of the size of a mini skip. Ok ok skips are not pretty things to have on your driveway but a hippo bag full of waste sitting there for days on end is not much better.
The company itself is totally disorganised. No notes are kept of your calls with them and promises made, even by the manager of their call centre, were broken. Promises of call backs and “keeping an eye on” the pick up were never kept.
At £264 for a mega bag I’m sorry it’s not good value. You can get a skip for much less.
Tread warily is my opinion.
April 22, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that your experience did not meet your expectations.
We understand your frustration around both the size of the Mega Bag and the overall service you received. Our HIPPO Mega Bags are designed as an alternative to a skip, and while they do not match a mini skip in size, the exact dimensions and capacity are outlined on our website before booking so customers can make an informed decision.
In terms of collections, we aim to complete all bag collections within 5 working days of booking, and this timescale is communicated to all customers at the point of booking in the collection.
That said, we’re sorry if the waiting time caused inconvenience or contributed to the service feeling poor value for money.
Your feedback has been noted and will be shared with the relevant teams so we can improve.
We appreciate you sharing your honest experience, even where it is critical, as it helps us review and improve our service.
Team HIPPO
Easy to deal with as ever
Easy to deal with as ever.
Purchased bag.
Filled bag.
Log on and arrange collection.
Bag gone within 48 hours.
Simple and reliable and faultless. No issues at all.
April 1, 2026
Reply from HIPPO
Hello,
Thank you for your 5 star review and for sharing your experience. We’re really pleased to hear how straightforward and reliable the process was for you, from purchasing and filling the bag through to arranging collection and having it collected within 48 hours.
Simple, reliable and faultless is exactly what we aim for, so it’s great to know everything worked smoothly with no issues at all.
Thank you for choosing HIPPO and for taking the time to leave such positive feedback.
Team HIPPO
They have failed to collect our Hippo…
They have failed to collect our Hippo Bag twice now. have had a notification this morning after being promised it would be collected today that it after all will not be. It’s been weeks and this is severely holding my life up as I desperately need my driveway back. Do not use this company if you expect them to collect when promised.
April 20, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to leave this review ,we’re very sorry that your HIPPO Bag has still not been collected and for the disruption this has caused, particularly with your driveway being blocked for such an extended period.
We completely understand how stressful and limiting this situation is.
Being promised a collection and then receiving a cancellation notification on the day is understandably frustrating, and this is not the level of service we aim to provide.
We sincerely apologise for the repeated failures and the impact this has had on your day‑to‑day life.
We would like to urgently look into this for you and see how we can resolve it as quickly as possible.
Please contact us directly with your collection details and ask to speak with our Customer Service Manager, who will review your case personally.
Thank you again for bringing this to our attention, your feedback is taken seriously.
Team HIPPO
Ongoing mess around just to get it collected
The physical bag is fine, the price was okay. But getting them to collect it, thats the challenge!
5 working days later (the 5 working days they aim to collect) in came and went so I phoned to chase. They said oh dont worry its on the drivers route today ( this was 3pm) but he driver never showed. Called back next working day to be told oh the driver ran out of hours we will reschedule, but not today, we dont have any drivers in the area. What about tomorrow i asked. Oh we couldn't say, we don't know yet.
I live 5 minutes outside a major town, so its not exactly a remote location, they just seem to make claims in the advertising they can't keep.
And my poor neighbours have this eyesore on our driveway blocking everyone for over a week now. It'll be 7 working days and counting.
Just get a skip! At least skip companies collect the rubbish
April 20, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for sharing your experience , we’re very sorry for the continued delays and the inconvenience this has caused you and your neighbours.
We appreciate you acknowledging that the bag and pricing were acceptable, but it’s clear the collection process has not met expectations.
Waiting beyond our stated collection timeframe and receiving inconsistent updates is understandably frustrating, and this is not the level of service we aim to provide. We take your comments about our communication and service reliability seriously.
We would really like the opportunity to put this right and fully understand what has happened.
Please could you contact us directly with your collection details and ask to speak with our Customer Service Manager, who will review your case personally.
Thank you again for bringing this to our attention.
Team HIPPO
Great service
From booking the collection over the phone with customer service who told us 5/7 working days to the actual collection which was only 2 days cannot fault the service received. Would not hesitate to keep using this company, never had bad service from them.
April 15, 2026
Unprompted review
Reply from HIPPO
Hello
Thank you so much for your 5 star review and for taking the time to share your experience. We’re delighted to hear that everything ran smoothly, from booking your collection over the phone with our customer service team to the prompt collection just two days later.
It’s great to know we collected well within the quoted timeframe, and your continued confidence in using HIPPO really means a lot to us. Feedback like this is a real boost for our team and helps reinforce the importance of delivering clear communication and reliable service.
Thank you again for your kind words, we look forward to supporting you again in the future.
Team HIPPO
The delivery of the bag was prompt and…
The delivery of the bag was prompt and then arranging for it's pick-up was easy. The bag was taken away much sooner than the estimated time frame given. Overall, a great service and I would definitely use you again and recommend you to others! Thanks!
April 9, 2026
Reply from HIPPO
Hello,
Thank you for your fantastic 5 star review and for taking the time to share your experience. We’re really pleased to hear that your HIPPO Bag was delivered promptly and that arranging the collection was straightforward and quicker than expected.
It’s great to know the service exceeded the estimated timeframe, and we truly appreciate your recommendation and willingness to use us again.
Your feedback is a real encouragement for our team and means a lot to us.
Thanks again for choosing HIPPO.
Team HIPPO
Delivered and collected as promised
The bag was delivered as promised. After we filed the bag we book the collection and everything went smoothly. Next day everything was collected. We strongly recommend for those with reduced access.
April 9, 2026
Reply from HIPPO
Hello,
Thank you for your 5 star review and for sharing your experience. We’re pleased to hear that your HIPPO Bag was delivered as promised and that the collection process was quick and straightforward once the bag was filled.
It’s great to know the next day collection went smoothly and that the service worked well for your access needs. Your recommendation means a lot to us and will be reassuring for other customers in similar situations.
Thank you again for choosing HIPPO and for taking the time to leave such positive feedback.
Team HIPPO
Ordered the hippo skip and was able to…
Ordered the hippo skip and was able to fill it.
Completed the information to get it collected and have waited now 7 days for collection.
Contacted to understand why and on both occasions have had poor customer service, stating that it would be collected but it might be a challenge due to it being missed and finding a slot.
I will not use again and would recommend others to not bother.
April 17, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you for taking the time to share your experience, we’re genuinely sorry for the delay in collecting your skip and for the frustration this has clearly caused.
We also apologise that your follow‑up contacts left you feeling unsupported. Missed collections are taken seriously, and while scheduling challenges can sometimes occur, this should always be communicated clearly and resolved proactively.
We would welcome the opportunity to look into what went wrong and learn from this. If you’re open to it, please contact us directly with your order details so we can review the issue fully and work towards a resolution.
Thank you again for your feedback, it helps us improve our service.
Team HIPPO
A job very well done.
Richard came to remove our waste this morning with the man-and-van and he was absolutely great. He arrived promptly, worked fast and efficiently, was friendly and extremely professional. It was a pleasure to deal with someone who is so good at his job. I’ll definitely use this service again - and that’s down to him.
April 17, 2026
Unprompted review
Reply from HIPPO
Hello,
Thank you so much for your wonderful 5 star review and for taking the time to share such detailed feedback. We’re delighted to hear that Richard provided such a positive experience and delivered the man and van service in a prompt, efficient and professional manner.
It’s especially rewarding to hear that his friendly approach and high standard of work made such an impression, and we will be sure to pass your kind comments on to him. Feedback like this really highlights the difference our team members make day to day.
Thank you again for choosing HIPPO, we look forward to helping you again in the future.
Team HIPPO
Quick and easy ordering at the start
Quick and easy ordering at the start, seamless booking of the collection, with a quick and professional collection.
April 9, 2026
Reply from HIPPO
Hello,
Thank you for your 5 star review and for sharing your experience. We’re really pleased to hear that you found the ordering process quick and easy, with a seamless booking for collection and a prompt, professional service on the day.
It’s great to know everything went smoothly from start to finish, and feedback like this is a huge encouragement for our team.
Thank you for choosing HIPPO and we look forward to helping you again in the future.
Team HIPPO
So easy to book and collect ,,didn't…
So easy to book and collect ,,didn't need to be in for collection.
April 9, 2026
Reply from HIPPO
Hello,
Thank you for your 5 star review and for taking the time to share your experience. We’re really pleased to hear that you found the booking process easy and that the collection was completed smoothly without needing you to be at home.
Making things as convenient as possible for our customers is really important to us, so it’s great to know this worked well for you.
Thank you again for choosing HIPPO and we hope to help you again in the future.
Team HIPPO
Disappointing service and experience
Took 4 phone calls and 12 days to finally get a delivery arranged despite the 2-5 day collection promise.
Driver apparently attempted collection but says it was not possible to access. We have had 16 tonne stone lorries using the lane frequently so find that difficult to comprehend. No sensible or fair resolution offered. We found someone else locally
Would never use again
April 15, 2026
Unprompted review
Reply from HIPPO
Hello
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and that we weren’t able to complete your collection as expected.
Our collection vehicles are 26‑tonne lorries, which are significantly larger and wider than the 16‑tonne stone lorries you mentioned. Because of this, there are occasions where our drivers must make a safety‑based decision if access is too restricted for a vehicle of that size.
We appreciate that this can be frustrating, especially when other vehicles have been able to use the lane, but our team must follow strict safety and access guidelines to protect both your property and our drivers.
We’re also disappointed to hear that arranging the collection took longer than it should have. That’s not the level of service we aim to provide.
Although we’re sorry we couldn’t complete the collection for you on this occasion, we appreciate your feedback and will use it to help improve our service.
Team HIPPO
Reply from HIPPO
Hello,
Thank you for the fantastic 5‑star review. We’re really glad to hear you were happy with the quick turnaround.
Team HIPPO
Reply from HIPPO
Hello,
Thank you for the brilliant 5‑star review. We’re delighted to hear you found the service easy to use and our team friendly , that’s exactly the experience we work hard to deliver.
Team HIPPO
Great delivery of bag an prompt…
Great delivery of bag an prompt collection fair price
September 15, 2025
Reply from HIPPO
Hello,
Thank you for the wonderful 5‑star review. We’re really pleased to hear you were happy with the smooth delivery, prompt collection and fair pricing , it’s great to know the service worked well for you from start to finish.
Team HIPPO
Great service
Great service, quick and straightforward collection - Thank you :)
Only issue was the requirements that specified that the hippo bag needed to be within 5 meters of road. The meant the hippo bag ended up blocking the entrance to our drive so we could not park on our drive.
April 8, 2026
Reply from HIPPO
Hello,
Thank you for the great 5‑star review. We’re really pleased to hear you found the service quick, straightforward and that everything went smoothly, we truly appreciate the kind feedback.
We also understand your point about the 5‑metre access requirement. Our collection vehicles are large, so we have to follow strict safety and access guidelines, which can sometimes mean placing the bag in a more restrictive spot. We know this isn’t always ideal, and we appreciate you working around it.
Thank you again for choosing HIPPO.
Team HIPPO
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