HK Law Reviews 

364
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and efficiency, making interactions pleasant and supportive throughout various processes. The service provided is frequently highlighted as excellent, with many people noting that complex situations were made straightforward and efficient, often accompanied by constant updates and clear guidance. Consumers particularly appreciate the timely responses and outstanding communication, mentioning how quickly their queries were addressed and how well they were kept informed at every stage. Conversely, a small portion of people felt dissatisfied with the service, describing their experience as shocking and leading them to seek assistance from other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, with many customers highly recommending them for... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt replies to emails... See more

Customer service

Clients share positive opinions on customer service, often highlighting the expertise, reassurance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shelly @ HK Law was recommended. From the very first conversation I felt heard - unlike other companies I approached. Not the cheapest but worth every penny. Fees did not change from original quote... See more

Rated 5 out of 5 stars

HKLaw were highly responsive to my conveyancing needs. Always prompt on email and with clarity and transparency with all matters related to the sale of our property. Fees were as expected and with no... See more

Rated 5 out of 5 stars

It has been a pleasure to work with Anna Davey and Linda Chandler on the probate sale of my mothers house. It turned out to be a longer process than anticipated as the first sale fell through but An... See more

Rated 5 out of 5 stars

We cannot speak more highly of Anna. From day one of purchasing a house, she was supportive, professional and nothing was too much. She was able to make what could have been an extremely stressful pro... See more


Company details

  1. Legal Services & Government

Written by the company

HK Law helps its clients solve legal problems and achieve personal and business aims.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(364)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Notch Service, can't fault this company

At the loss of my partners mother, we were told once the funeral had taken place that my partner was to inherit 50% of the Estate. Withing two weeks the firm dealing with the will came, took notes had us sign paperwork so that they could take control with Probate and Legalities.
Nothing happened, we were advised the house couldn't go on the market until probate was received. For 18 months, nothing happened. Seriously nothing.
We then had an offer for the property privately, the Flat had been advertised for about a month at this time, with a firm that never answered their phone. I chased for an update of viewings, but so dis-satisfied i asked to change Estate Agents as they didn't even advertise on Rightmove.
Once the neighbour made an offer, HKLaw became involved, David Blackmore led this sale, contacting the LA for all relevant paperwork required, and advising us that Probate had not been applied for. I put all my faith in David Blackmore, I had cancer last year and it had returned in November 2025. I didn't have to chase up to see what was happening, I didn't need to wonder where we were at, David kept me informed every step of the way and was so easy to work with, it allowed me to concentrate on myself and not my partner who absolutely hates paperwork.
From that first introduction, he just was so professional, and everything moved.
James Chittenden was in total control behind the scenes and from the sale of the House to advising us of the Estate Distribution Detail it too a swift two weeks, amazing. I just cannot speak highly enough of them, and thank them so very much.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

The drawing up of Wills and LPAs

Wills and LPAs can be quite difficult to comprehend in legal terms but Abigail explained all aspects in simple terms that we were able to fully understand. She was helpful and sensitive for what can be a difficult situation to face. HK Law came highly recommended and we would do the same for anyone who needs legal advice.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Had to deal with this firm to deal with…

Had to deal with this firm to deal with my late mother's estate. The solicitor assigned to the case worked I think two days a week, and nobody covered her caseload on the remaining days, or during times of holiday or illness. Consequently, nothing was done in her absence, so the entire experience was protracted and frustrating.

Obviously it was a stressful time and and I wanted to conclude the matter as quickly as possible. On the days she was actually working she obviously had other client cases to catch up on, so all in the level of service was slow and shoddy.

The only consistent contact from her was her 'Out of Office' email and the invoices - they were pretty regular.

I would NOT recommend this law firm.

August 1, 2024
Unprompted review
HK Law logo

Reply from HK Law

Thank you for your feedback and we are sorry that you felt you didn't receive the high standard of service that we always aim to provide. Please get in touch with us at marketing@hklaw.uk so that we can investigate and respond directly to you.

Rated 5 out of 5 stars

Excellent Flat sale support

Anna managed the sale of our flat recently. The whole process was extremely efficient and Anna responded to all queries and tasks quickly to ensure a smooth process and timely completion of the sale. We would highly recommend HK Law

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Support…

Anna and Linda were a fantastic support during what was a long drawn out and sometimes stressful house sale and purchase. They were always calm and professional and we wish everyone else involved in the chain had operated to the same high standards.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

I employed HK Law for Probate / Property Sale

I employed HK Law in, what turned out to be, a lengthy transaction regarding the sale of my late Brother's house. This was complicated by the fact that he owned 50%, the other by a housing association - Peabody. They were a complete hinderance to the whole affair. I was grateful to HK Law and Susan Pemberton, who dealt with the matter. Also Shelley Gardiner who dealt with the sale of the property.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

I just want to take a moment to give a…

I just want to take a moment to give a big thank you to Peter and his amazing team for the fantastic service they've provided to me If anyone is looking for top-notch assistance in the future, I can’t recommend them enough
Sean

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Efficient

Anna Davey in the Conveyancing team helped to make the sale of my flat relatively straightforward and swift. She is very knowledgeable and experienced. I wouldn't hesitate to recommend her to others.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Anna recently did the conveyancing for our house sale and purchase. This is the third time my wife and I have used Anna’s services, What I love about working with Anna is that we are made to feel like valued clients, with the upmost care and attention to our file. Her communication is excellent, and she always endeavours to respond promptly.

Our recent sale/purchase was an emotional and challenging one with many obstacles. Anna remained calm, laser focussed and completely professional throughout. When the dust settled, I was proud that Anna was our representative. I have and will continue to recommend Anna to friends and family; she is brilliant.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

If I could give more than 5 stars I would. Exceptional service and commitment from Liam and his team, going above and beyond in providing clear, concise and thoughtful advice and documentation.

December 27, 2024
Unprompted review
Rated 4 out of 5 stars

Dealt with HK law

Dealt with HK law, solicitor, Stewart, Bradford dealing with my late uncles estate. he helped us through probate which came through quite quickly and was always available to give us advice. We later use them to deal with our wills which have been updated. Very good service , recommended

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Had help with employment law

Had help with employment law, HK Law were professional and amazing to deal with. They made the process as easy as possible and I feel protected going through an unsettling time.

December 19, 2024
Unprompted review

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