HK Law Reviews 

364
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and efficiency, making interactions pleasant and supportive throughout various processes. The service provided is frequently highlighted as excellent, with many people noting that complex situations were made straightforward and efficient, often accompanied by constant updates and clear guidance. Consumers particularly appreciate the timely responses and outstanding communication, mentioning how quickly their queries were addressed and how well they were kept informed at every stage. Conversely, a small portion of people felt dissatisfied with the service, describing their experience as shocking and leading them to seek assistance from other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, with many customers highly recommending them for... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt replies to emails... See more

Customer service

Clients share positive opinions on customer service, often highlighting the expertise, reassurance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shelly @ HK Law was recommended. From the very first conversation I felt heard - unlike other companies I approached. Not the cheapest but worth every penny. Fees did not change from original quote... See more

Rated 5 out of 5 stars

HKLaw were highly responsive to my conveyancing needs. Always prompt on email and with clarity and transparency with all matters related to the sale of our property. Fees were as expected and with no... See more

Rated 5 out of 5 stars

It has been a pleasure to work with Anna Davey and Linda Chandler on the probate sale of my mothers house. It turned out to be a longer process than anticipated as the first sale fell through but An... See more

Rated 5 out of 5 stars

We cannot speak more highly of Anna. From day one of purchasing a house, she was supportive, professional and nothing was too much. She was able to make what could have been an extremely stressful pro... See more


Company details

  1. Legal Services & Government

Written by the company

HK Law helps its clients solve legal problems and achieve personal and business aims.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(364)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

A Professional high quality service.

After forty years in the same house we approached the sale of our property and the purchase of a new house with some trepidation. Thankfully HK Law made the process much less daunting. The professional yet supportive approach of Anna Davey and Linda Chandler was greatly appreciated. The explanatory paperwork was well organised and helpful.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Do not listen

Do not listen, do not get back to you in time, do not follow requests that are appropriate and contradict themselves.

April 9, 2025
Unprompted review
Rated 4 out of 5 stars

I engaged HK Law to prepare wills/LPOA

I engaged HK Law to prepare wills and lasting powers of attorney for both my wife and me. After an initial meeting at their Southbourne office, we were assured the process would take no more than two to three weeks.

Two months passed, and the only communication I received was a generic letter advising me of their eye-watering hourly rate increases. I emailed to request an update — no response. A week later, I followed up again, this time copying in their general 'info' mailbox. Only then did I receive an apology, and the draft wills were sent out the same day.

Upon opening my will, I was greeted by a glaring typographical error: it referred to “my husband [my name]” instead of “my wife [her name]” — a basic and embarrassing mistake. It was evident the documents had been hastily copied and pasted without proper proofreading. Given their fees, this is unacceptable.

I learned that the solicitor handling our case had left the firm. It appears there was no handover or case continuity in place — a basic procedural failure that should not occur in any professional practice.

I’ve had previous dealings with Humphries Kirk and HK Law — not all satisfactory, and I know I'm not alone. A friend’s horror story about HK Law's mishandling of a probate case springs to mind.

Thankfully, my wife and I are still alive, so we avoided the prospect of dying intestate. Personally, I would avoid this firm.

EDIT. I was informed that a member of staff had left, which had contributed to the issues. However, once HKlaw were made aware of the situation, they responded promptly, issued a full apology, and resolved the matter to my satisfaction.

April 3, 2025
Unprompted review
HK Law logo

Reply from HK Law

Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience with us did not meet your expectations, and we appreciate you bringing these concerns to our attention. This is clearly not the standard of service we aim to provide, and we understand how frustrating this must have been.

We would welcome the opportunity to investigate what has happened in more detail and provide you with a direct response. If you would be willing to contact us at marketing@hklaw.uk, we can ensure your concerns are passed to the appropriate senior team member for review and follow-up.

Thank you again for your comments.

Kind regards,

The HK Law team

Rated 5 out of 5 stars

Scott Harrison

The legal representative we dealt with was polite, and helpful. We received very clear advice and always very promptly. We have not always experienced this with other firms.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Through a painful journey trying to…

Through a painful journey trying to sell a leasehold property Anna Davey was a delight: responsive, supportive and creative in finding solutions, I cannot praise her highly enough.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Swift and smooth conveyancing.

Anna Davey and her team handled the sale of our aunt's property. It was a probate sale which added a layer of complexity, but throughout the process her advice and help was great, and she worked well with the estate agents to co-ordinate exchange and completion. In all it took only 8 weeks from the offer to completion - I've never known a house sale proceed so quickly and smoothly. Thanks Anna and all at HKLaw.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

We dealt with Chris Keenan for our…

We dealt with Chris Keenan for our personal business at the Crewkerne office. Chris was very helpful and clear about what we wanted and made sure we were comfortable with what he was doing for our needs. Thank you.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible experience with our house purchase

We had an incredible experience with Victoria and Jo at HK Law on our home purchase recently! We were in a real rush to get our purchase over the line due to stamp duty changes and Victoria and Jo were extremely helpful, bending over backwards to get things done quickly and communicate efficiently. I would highly recommend HK Law and am so grateful to Victoria and Jo for all of their hard work!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Upsettingly I had to evict tenants on a…

Upsettingly I had to evict tenants on a section 8 none payment of rent from my property and Matthew Hills at HK Law took my case on and guided me through the legal procedure and court case, to sadly, but necessary a successful eviction and got the property back under my control, I would recommend Matthew and HK Law if anyone else needed this kind of service.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work by HK Law

Excellent work by HK Law for dealing with my Mum's estate for probate and distribution of funds. The staff were patient and understanding. Also accurate in handling information and prompt in responding to emails. This work was carried out by solicitors Chris Keenan and Lauren Costelloe who I would highly recommend for dealing with family legal matters.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Anna Davey cannot be recommended highly enough. She was professional efficient and assisted throughout the house sale process. I could not have asked for more here. Excellent service!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve just completed on our house…

We’ve just completed on our house purchase and only had 12 weeks to get in before the stamp duty deadline, Anna davey was absolutely brilliant, always replied to all my many e-mails and I really think if it wasn’t for her we probably would have ended up missing the deadline. I wouldn’t hesitate in recommending her, she gets the job done

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Treated with kindness & respect

We needed some local legal help on a short deadline & Peter Stagg was excellent in understanding & making it happen. The staff were also great in ensuring an infection controlled setting & treated us with such kindness & respect. They are most definitely now our 'family firm' & to be recommended.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

We sold our flat through HK Law

We sold our flat through HK Law, recommended by our daughter. Anna Davey represented us & she has been our strong support throughout the whole process.
We have no doubts in recommending Anna (and Linda) and will certainly use them again if needed.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Mariam Luqman is excellent

I used HK Law to sell my flat. My dealings with them were straightforward and I recommend them. Mariam Luqman was the solicitor handling my file and I highly recommend her as being pragmatic, responsive and understanding.

December 18, 2024
Unprompted review

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