HK Law Reviews 

364
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and efficiency, making interactions pleasant and supportive throughout various processes. The service provided is frequently highlighted as excellent, with many people noting that complex situations were made straightforward and efficient, often accompanied by constant updates and clear guidance. Consumers particularly appreciate the timely responses and outstanding communication, mentioning how quickly their queries were addressed and how well they were kept informed at every stage. Conversely, a small portion of people felt dissatisfied with the service, describing their experience as shocking and leading them to seek assistance from other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, with many customers highly recommending them for... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt replies to emails... See more

Customer service

Clients share positive opinions on customer service, often highlighting the expertise, reassurance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shelly @ HK Law was recommended. From the very first conversation I felt heard - unlike other companies I approached. Not the cheapest but worth every penny. Fees did not change from original quote... See more

Rated 5 out of 5 stars

HKLaw were highly responsive to my conveyancing needs. Always prompt on email and with clarity and transparency with all matters related to the sale of our property. Fees were as expected and with no... See more

Rated 5 out of 5 stars

It has been a pleasure to work with Anna Davey and Linda Chandler on the probate sale of my mothers house. It turned out to be a longer process than anticipated as the first sale fell through but An... See more

Rated 5 out of 5 stars

We cannot speak more highly of Anna. From day one of purchasing a house, she was supportive, professional and nothing was too much. She was able to make what could have been an extremely stressful pro... See more


Company details

  1. Legal Services & Government

Written by the company

HK Law helps its clients solve legal problems and achieve personal and business aims.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(364)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If you would like a firm to really…

If you would like a firm to really screw up a property purchase HK Law is the one for you. I did not know, having successfully purchased a few properties in previous years using a predecessor firm, that a firm of solicitors with conveyance 'specialists' at partner level could make so many mistakes, be so incompetent, be so misleading, be so concealing of the truth and, when their errors came to light, be so arrogant. It was a costly experience. I'll be suing them for my losses.

HKLaw put a standard cut and paste reply to this on 5/1/26, copy below, which epitomises their approach - laziness and/or incompetence, no thought or intelligence applied...

I say this as they have the details in their system if they wished to look up my name and the date and could have reviewed that and provided a proper, thoughtful and tailored response without breaching any confidentialities. But no...

As I have said, if you would like a firm to really screw up HK Law is the one for you.... you can now see an example of that.

"We’re sorry to hear that you feel your experience did not meet the high standard of service we aim to provide.

We take feedback seriously and would welcome the opportunity to look into your concerns properly. As we can’t address the details of a matter in a public forum, we would be grateful if you could contact us directly so we can investigate and respond.

Please email marketing at hklaw.uk with your name and any relevant reference details, and we will ensure this is passed to the appropriate team."

October 1, 2025
Unprompted review
HK Law logo

Reply from HK Law

We’re sorry to hear that you feel your experience did not meet the high standard of service we aim to provide.

We take feedback seriously and would welcome the opportunity to look into your concerns properly. As we can’t address the details of a matter in a public forum, we would be grateful if you could contact us directly so we can investigate and respond.

Please email marketing@hklaw.uk with your name and any relevant reference details, and we will ensure this is passed to the appropriate team.

Rated 5 out of 5 stars

HK Law Review

I was very pleased with the service I received from HK Law when acting on my behalf for the sale of my property. Anna provided timely updates and transparency throughout the process and is very knowledgeable and professional. I would definitely use HK Law again in the future.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Conveyancing from Shelly Gardiner and team

Shelly @ HK Law was recommended. From the very first conversation I felt heard - unlike other companies I approached. Not the cheapest but worth every penny. Fees did not change from original quote - no extra costs. Turnaround time from offer acceptance to completion was 10 weeks - which is pretty unheard of these days. Shelly and team were efficient, professional and friendly. Responses were timely and communication excellent. I'm not planning on moving again but if I do, wouldn't hesitate to use again. Thank you

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service . Anna at HK Law was easy to deal with , communicative & provided great service .
Would highly recommend

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

HKLaw were good value and efficient.

HKLaw were highly responsive to my conveyancing needs. Always prompt on email and with clarity and transparency with all matters related to the sale of our property. Fees were as expected and with no surprises. Between Matthew and Francesca they had all the bases covered in a timely fashion and were quick to respond if I had any queries. THANKS

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

H K Law

We were selling a property in Bournemouth and had a really good experience with Sue Hobby when we purchased. I contacted Sue who sorted out the details and Shinade Street was introduced as the lead solicitor. The experience from start to finish was excellent. Between them they were really on the ball and kept us completely in the loop all of the way through the process up until completion. It was so very positive for such a stressful situation. A great team effort. Well done Shinade and Sue

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

We cannot speak more highly of Anna

We cannot speak more highly of Anna. From day one of purchasing a house, she was supportive, professional and nothing was too much. She was able to make what could have been an extremely stressful process, fairly straightforward, and we are so grateful that she was representing us. Thank you!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing

Excellent service from start to finish, made selling my late mother's house easy, with constant updates and information
Many thanks to Anna and Lynda

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Lousy customer service (Bournemouth office)

I recently contacted (7th Oct) HK laws Bournemouth office with a view to obtaining legal representation for a potential libel case. I furnished HK Law with all relevant details, which, I was informed would be passed on and I could expect a return call later that day or the following one. I had even agreed to the initial costs and explained I was happy to pay whatever was required
I'm still waiting for what I suspect is a call that will never materialise.
Shocking service, which has led me to going elsewhere!

October 17, 2025
Unprompted review
HK Law logo

Reply from HK Law

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we apologise for any inconvenience caused. We always aim to respond promptly and communicate clearly with all enquiries, and we’re sorry this was not the case on this occasion.

If you would like us to look into this further, please contact us at marketing@hklaw.uk so that we can review the matter in more detail.

Rated 5 out of 5 stars

Anna and Linda

It has been a pleasure to work with Anna Davey and Linda Chandler on the probate sale of my mothers house.
It turned out to be a longer process than anticipated as the first sale fell through but Anna and Linda kept us advised and informed throughout.
I can highly recommend them both and and would definitely use HK Law again should the situation arise.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

LAUREN COSTELLOE

LAUREN COSTELLOE, WHO ASSISTED THE PARTNER, ROD DUTTON, WITH OUR MATTER WHICH INVOLVED NON-PAYMENT FOR 5 HORSES WHICH WE HAD SOLD, VERY QUICKLY GRASPED THAT THE REASONS FOR NON-PAYMENT WERE NOT GENUINE AND COULD NOT BE SUBSTANTIATED. LAUREN COSTELLOE ALWAYS PROVIDED EFFECTIVE BACK UP AND WAS A SAFE PAIR OF HANDS WHEN THE PARTNER WAS NOT AVAILABLE. WE ARE DELIGHTED WITH THE RAPID RECOVERY OF MONIES DUE TO US AND CANNOT THANK ROD DUTTON AND LAUREN COSTELLOE ENOUGH. WE ARE, INCIDENTALLY, BOTH PROFESSIONALS OURSELVES.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended- Darren Francis at HK Law

Darren Francis dealt with my divorce case with kindness, understanding and compassion. In what was the hardest time of my life, Darren and his team were efficient and supportive, whilst offering expert knowledge. Thank you Darren.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t Delay , Call Ryan Hemmings Today 👍

Ladies & Gentlemen ,
Ryan Hemmings is definitely your man for all your Conveyancing needs, he also deals with Park Home Conveyancing too.
Ryan Is polite, understanding, easy to talk to, & always returns any calls or emails as soon as he possibly can.
His communication is faultless.
We would definitely use Ryan again & definitely recommend him.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Anna Davey and her team

Anna Davey and her team, handled the sale of our mothers house. It was a probate sale, with a leasehold complexity, we were guided through all the paperwork that entailed, and dealt with the numerous enquiries put up by the other Solicitors, very efficiently, keeping us informed to a smooth and quick sale. We would thoroughly recommend HKLaw

July 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look