HK Law Reviews 

364
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and efficiency, making interactions pleasant and supportive throughout various processes. The service provided is frequently highlighted as excellent, with many people noting that complex situations were made straightforward and efficient, often accompanied by constant updates and clear guidance. Consumers particularly appreciate the timely responses and outstanding communication, mentioning how quickly their queries were addressed and how well they were kept informed at every stage. Conversely, a small portion of people felt dissatisfied with the service, describing their experience as shocking and leading them to seek assistance from other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, with many customers highly recommending them for... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt replies to emails... See more

Customer service

Clients share positive opinions on customer service, often highlighting the expertise, reassurance, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shelly @ HK Law was recommended. From the very first conversation I felt heard - unlike other companies I approached. Not the cheapest but worth every penny. Fees did not change from original quote... See more

Rated 5 out of 5 stars

HKLaw were highly responsive to my conveyancing needs. Always prompt on email and with clarity and transparency with all matters related to the sale of our property. Fees were as expected and with no... See more

Rated 5 out of 5 stars

It has been a pleasure to work with Anna Davey and Linda Chandler on the probate sale of my mothers house. It turned out to be a longer process than anticipated as the first sale fell through but An... See more

Rated 5 out of 5 stars

We cannot speak more highly of Anna. From day one of purchasing a house, she was supportive, professional and nothing was too much. She was able to make what could have been an extremely stressful pro... See more


Company details

  1. Legal Services & Government

Written by the company

HK Law helps its clients solve legal problems and achieve personal and business aims.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(364)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful Advice given

My wife and I went to HK law seeking advice with regard to a matter involving our son's care. We saw Mr Chris Keenan who was very approachable and thorough in his dealings with our enquiry and concerns we have about our son's care issues.
Mr Keenans secretary Sarah was very helpful in our initial enquiry when we contacted HK law.
We can strongly recommend them.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

My sister and I have recently used hklaw to deal with our late mother’s affairs which were not straightforward. Sue Pemberton dealt with the case keeping us informed all the way through the process and giving good advice where needed.
We would thoroughly recommend hklaw and Sue Pemberton in particular.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sale & Purchase of property

After recommendation from a family member I instructed Nigel Stannard for the conveyancing of the sale of my property & the purchase of a new one. Both properties had elements that meant they were not straightforward. I was impressed by Nigel’s professional attitude, knowledge & attention to detail all delivered with a timely, practical & worklike manner. He is ably & competently supported by his secretary Sarah & all communication was excellent & efficient. This ultimately facilitated successful transaction of both properties.
I would have no hesitation in recommending Nigel or the wider services of HK Law and would definitely instruct again in the future

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Margaret & Ellie

I used HK Law for my divorce proceedings 3 years ago. Therefore, I had no hesitation returning to them to navigate a further 2 weeks to sort out communications to my ex-wife regarding my pensions. When I phoned Margaret she picked up the phone after only about 2 rings. She instantly put me at ease and advised me on how I should proceed. Margaret was always very kind and compassionate. She always replied very quickly to my emails, with all communications being excellent. Thank you also Ellie for your kind and very respectful emails. I would highly recommend HK Law to anyone and would have no hesitation in approaching them again in the future, if it was ever necessary. Many thanks to everyone at HK Law. Your help and support has been much appreciated 🙂

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent conveyancing from Anna Davey

My family and I have had conveyancing undertaken by Anna Davey on several occasions. She is a great communicator, she's on the ball in terms of pushing the sale/purchase through and able to explain complex legal terms and procedures simply and readily. Highly recommended.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot rate this firm highly enough

I cannot rate this firm highly enough. I have had to recently seek something from this firm again relating to an old case. I was remembered and my query dealt with fast and compassionately. In a world where there is so much dispassion, the compassion that HK has showed to me over the years as I have faced tremendous struggle has been second to none. Where the stresses were too great, and I stopped eating, when I attended meetings they fed me. When I couldn't face the next day, someone touched base with me. When there was no hope, they gave me a light. I survived my case BECAUSE of the constant care of this team who held my hand through the entire journey. Professional, diligent, honest, respectable and humanistic. A wonderful wonderful firm. I would never use anyone else and I would recommend everyone to use them.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Humphries Kirk- Great Company to deal with.

My family have used Humphries Kirk for many years and recently the firm have supported me with the closure of the estate and tax returns on trusts set up. Chris Keenan and David Lester has been particularly supportive. Great company highly recommended.

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you - highly recommended

I recently needed to update my will and HK Law were excellent in every respect. In particular I would like to thank Mr Chris Keenan in the Dorchester office for his helpful, friendly and approachable advice, about both my own affairs and also my parent's arrangements. Everything was explained clearly and dealt with promptly.
Personally it is also helpful that HK Law has several branches in the area, including one near my son and daughter-in-law, should my LPAs ever need to be used.
I recommend HK Law, in fact I have already instructed again them myself about a property sale.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

A very professional service

A very professional service, interview with Anna Davey (Southbourne office) regarding purchasing a property in Southbourne was very relaxed, very clear and straight to the point. we were kept well informed by Anna and her assistant Linda of the progress by email as we were in New Zealand most of the time. Very highly recommended.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good succinct advice efficiently handled

We needed to update our wills and consider a few other issues as I have found that I now have a very short life expectancy.
Peter Stagg assisted us and was quick and efficient with his advice and the subsequent legal work.
He kindly visited us at home due to my mobility issues. He was very clear on pricing an kept to the estimate.

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

Lack of pricing transparency

Lack of pricing transparency and the creation of "abortive fees" that lead to a more than doubling of the original pricing "estimate".
I negotiated reduced pricing for the sale of 5 identical, self-contained flats, to be sold with 5 identical leases.
Mid-way through the sale, I needed to change the name on the contracts from my personal name to my Ltd company name, and am then informed that "abortive fees" would need to be charged and a new instruction obtained, leading to an effective doubling of the original £750 per flat fees on the 3 sales that were going through. When challenged, I was then told that "we don't do fixed pricing, they were only estimates".
On top of this, their pricing apparently goes up the more urgent the transaction. I was quoted "between £3,500 and £7,000" for a simple sale of a freehold property from my personal name to my own Ltd company. Apparently, I had to pay a premium as it was very close to Christmas and other work would need to be dropped. I have never come across a conveyancing law firm that has variable pricing depending on how urgent the work is. I would certainly be interested in finding out whether this goes against the SRA pricing transparency rules!
I was recommended this firm by my selling estate agent and am disappointed with my experience thus far. They are now refusing to do any more work on the transactions until I pay their "abortive fees".
Avoid avoid avoid!!!

January 23, 2024
Unprompted review
HK Law logo

Reply from HK Law

We acknowledge receipt of your complaint regarding how your matter was handled. The Partner in charge of the complaint has already responded and is communicating directly with you.

Rated 5 out of 5 stars

Perfect Conveyancing Experience

Anna Davey, of HK Law, acted for us with our flat purchase. She is the most efficient and hard-working solicitor I've ever met!! So personable, and absolutely brilliant communications throughout. I honestly can't fault her, and would recommend her to anyone who is keen to have a stress-free property purchase or sale

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

A great service from HK Law

HK have just completed the legal work on our behalf, related to the sale of a parcel of Land. In particular we would like to thank Charlie Bennett for all of her work in this respect. Charlie was great to work with, she kept in touch throughout the process always displaying a professional approach, combined with that all important personal touch, which is a real credit to both her and HK Law.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Genuinely Approachable Solicitors - A rarity in the field.

Roger Cole has been exemplary to work with navigating alternative commercial considerations and diligently addressing personal interests on behalf of a mutual client - Has adapted to understanding more complex requirements with ease; Whilst simultaneously delivering the most personable approach. It would be remiss of me not to include special mention to Lauren Costelloe who supported ease of contact and Sam and others who manned the switchboard. You don't encounter this kind of interaction normally with solicitors. Where they are truly exceptional is how they manage direct contact and responses so effectively.

Will look forward to an ongoing working relationship. Thank you Roger and team.

August 15, 2023
Unprompted review
HK Law logo

Reply from HK Law

Thank you for your 5-star review.

Rated 5 out of 5 stars

Excellent Will Service

Excellent Will Service.
Peter Stagg Senior Associate was informative & courteous from start to finish, very professional,& answered all our concerns & questions with clear independent advice.

December 22, 2023
Unprompted review
HK Law logo

Reply from HK Law

Thank you for your 5-star review.

Rated 5 out of 5 stars

I would highly recommend Humphries…

I would highly recommend Humphries kirk. Which I already have. Anna Davies and Linda Chandlerare are great to work with. I particularly like the friendly and down to earth touch. This is the second time I have used their services very professional.
Thank you.

December 15, 2023
Unprompted review

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