Hlmotors Reviews 

185
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, reliability, and the high quality of work performed. Many people appreciate the professional and accommodating approach, often describing the experience as seamless and faultless from start to finish. Reviewers frequently commend the staff for their honesty, helpfulness, and clear communication throughout the entire process. People feel valued, noting the team's outstanding support and understanding. The customer service is often described as old-fashioned yet professional, with many expressing long-term loyalty due to the consistent, trustworthy experience and transparent explanations, making them highly recommended.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the staff for being helpful,... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, courteous, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the professional, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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4.8

All reviews

(185)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were polite and helpful

The staff were polite and helpful, especially the Service Manager and Receptionist who assisted me with all my queries. The necessary repairs identified within the MOT process were carried out in a satisfactory and prompt manner.

November 27, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. We have passed the message to our team.

Rated 5 out of 5 stars

The guys done a great job on our…

The guys done a great job on our diamond cut wheels. All done while we waited!

November 3, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. It means a lot to our business.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. I’m a new customer following the lease running out with my usual garage. As a woman, I was worried about rip-off quotes that tends to happen to women. Did lots of research before finding H&L to do a MOT + full service. They certainly live up to their excellent reputation and history. I had two very slight punctures. Average garage likely to have told me I needed two new tyres. Not H&L - they repaired them. Overall impression is professionalism plus technical know-how. Felt I could trust them.

October 19, 2023
Unprompted review
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Reply from Hlmotors

Thank you very much for your review, Geraldine.

Rated 5 out of 5 stars

Great service.

I had a tyre repeatedly deflating over the course of a month. I thought the wheel rim might need refurbish/cleaning and the tyre resealing. It was actually just a nail. They repaired the tyre for FREE. Nice people. Great service.

October 11, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Matthew.

Rated 5 out of 5 stars

Excellent local company

Excellent local company, have serviced my cars for over 30 years. Fair price and good workmanship. Professional helpful staff.

September 20, 2023
Unprompted review
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Reply from Hlmotors

We really appreciate the review, Cathy.

Rated 5 out of 5 stars

Always great here

Always great here. Friendly, helpful staff who look after you really well and go the extra mile. Reasonable prices and they don’t do work you don’t need.

September 12, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review, Karen. It means a lot to our business.

Rated 5 out of 5 stars

Top Garage in Twickenham

Very easy to book, very friendly, great facilities, great people and quality work! Highly recommended

September 1, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. It means a lot to our business.

Rated 5 out of 5 stars

Super efficient

Always pleased with customer service, frequent updates during job and reliability. Excellent team and a really great garage.

August 17, 2023
Unprompted review
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Reply from Hlmotors

Thank you, Ann.

Rated 5 out of 5 stars

Long term happy customer

I am a customer since a long time, they always treated me fairly, providing great service at the right price, even giving me advice against their immediate interests. Thank you

July 28, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. It means a lot to our business.

Rated 5 out of 5 stars

Absolutely brilliant service and…

Absolutely brilliant service and workmanship! I had a wonderful experience and trust them completely. Very honest and thorough.
Abbie was very helpful and super efficient, thank you for all your help.

June 30, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. It means a lot to our business.

Rated 5 out of 5 stars

Unparalleled Expertise and Exemplary…

Unparalleled Expertise and Exemplary Service: H and L Motors - Glenn and His Team Shine in Car Body Shop Repairs

Introduction:
When it comes to car body shop repairs, H and L Motors, led by Glenn and his exceptional team, are unparalleled in their expertise and commitment to excellence. With their unwavering dedication to customer satisfaction, remarkable skill, and meticulous attention to detail, Glenn and his team have established themselves as the epitome of automotive repair excellence. Having recently experienced their impeccable service firsthand, I am delighted to share my glowing review of H and L Motors and the remarkable work carried out by Glenn and his talented team.

First Impressions and Personalized Service:
From the moment I arrived at H and L Motors, Glenn and his team greeted me with a warm and friendly welcome. Their professionalism and genuine passion for their craft immediately put me at ease. Glenn took the time to listen attentively to my concerns and provided a thorough assessment of the required repairs. It was evident that he and his team valued personalized service and were committed to addressing each customer's unique needs.

Expert Craftsmanship and Unmatched Skill:
Glenn and his team at H and L Motors possess an unparalleled level of expertise and skill in car body shop repairs. Their craftsmanship is nothing short of exceptional, evident in the flawless results they deliver. From repairing minor dents to restoring major collision damage, their attention to detail and precision is truly remarkable. The work carried out on my vehicle was of the highest quality, with the repairs seamlessly blending into the original bodywork.

Clear Communication and Transparency:
One aspect that truly sets Glenn and his team apart is their clear communication and transparency throughout the repair process. They took the time to explain the necessary repairs, providing detailed explanations and answering all my questions. Glenn and his team ensured I was fully informed about the costs involved, presenting a transparent breakdown of the expenses. There were no surprises when it came to the final invoice, as it aligned perfectly with the initial estimate provided.

Timeliness and Efficiency:
Glenn and his team at H and L Motors understand the importance of minimizing vehicle downtime. They showcased exceptional efficiency in completing the repairs promptly without compromising on quality. I was impressed by their ability to adhere to the agreed-upon timeline, ensuring that I was back on the road as quickly as possible. Their commitment to delivering timely and efficient service is a testament to their professionalism and dedication.

Customer Satisfaction and Continued Support:
Glenn and his team at H and L Motors go above and beyond to ensure customer satisfaction. Upon collecting my repaired vehicle, I was astounded by the attention to detail and the overall quality of their work. Glenn personally inspected the vehicle with me, ensuring that I was completely satisfied with the repairs. Moreover, even after the repairs were completed, they continued to provide support and assistance, ensuring that my vehicle was functioning optimally.

Trustworthy and Reliable:
Throughout my experience with Glenn and his team at H and L Motors, their integrity, trustworthiness, and reliability shone through. They treated my vehicle with the utmost care and respect, as if it were their own. I had complete confidence in their abilities and felt reassured that my vehicle was in the best hands. Their commitment to delivering exceptional results and building long-term relationships with their customers is truly commendable.

Conclusion:
Glenn and his team at H and L Motors exemplify the pinnacle of expertise and service in the car body shop repair industry. With their unmatched skill, attention to detail, clear communication, efficiency, and unwavering commitment to customer satisfaction, they have set themselves apart as leaders in their field. My experience with Glenn and his team was nothing short of exceptional, leaving me with a flawlessly repaired vehicle and a deep appreciation for their craftsmanship. I wholeheartedly recommend H and L Motors

June 26, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to write such a lengthy review John. We always strive to keep our customers happy so feedback like this means a lot to our business.

Rated 5 out of 5 stars

Amazing service

Amazing service, top quality workmanship and Abbie is one of the most helpful people I’ve ever met.

Needed 2 diamond cut wheels repaired after an unfortunate incident with a curb. Really competitive price, Abbie arranged the collection of my vehicle. Work done the same day to a high standard. You cannot tell there was any damage. Super impressed and will definitely recommend and use again.

June 23, 2023
Unprompted review
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Reply from Hlmotors

Thank you for taking the time to review. It means a lot to our business.

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