Hlmotors Reviews 

185
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, reliability, and the high quality of work performed. Many people appreciate the professional and accommodating approach, often describing the experience as seamless and faultless from start to finish. Reviewers frequently commend the staff for their honesty, helpfulness, and clear communication throughout the entire process. People feel valued, noting the team's outstanding support and understanding. The customer service is often described as old-fashioned yet professional, with many expressing long-term loyalty due to the consistent, trustworthy experience and transparent explanations, making them highly recommended.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the staff for being helpful,... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, courteous, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the professional, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good old fashioned honesty and great service. Trusted garage that is not just looking for unnecessary work, like all these dodgy dealers doing their "free health checks", which are really "see what w... See more

Company replied

Rated 5 out of 5 stars

I have used H&L many times and never been disappointed. It is a genuine team, many of whom are long standing. Nothing is too much time or trouble and management of expectations is always as it should... See more

Rated 5 out of 5 stars

Excellent service and excellent results. My car had been given a scratch and small dent whilst parked in a supermarket carpark. HL did a great job in getting rid of both scratch and dent so that you w... See more

Company replied

Rated 5 out of 5 stars

I took my car this time to HL motors to fix an oil leak. I have no complaints, all of the employees are very polite and professional. I also have my car serviced and MOT here once a year and have do... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(185)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy. Very professional

Very happy. Very professional. Matthew is charming. I found the customer service experience, skill and workmanship at H&L to be far superior compared to what I have recently experienced at Mercedes Benz Brentford.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and customer support

Excellent service and customer support, most helpful staff and manager, no tech jargon, just a plain English explanation of the work to be done. Full mark to the team. I say, always upport your local business!

December 6, 2022
Unprompted review
Rated 4 out of 5 stars

Recommended

Great onboarding process however once the car was being serviced it was a bit difficult to get a hold of the service department on the phone. Would still recommend

November 3, 2022
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you for your review and feedback. We are sorry you encountered difficulty getting through by phone. We will address this matter with the reception team and review our phone system to ensure that calls are always dealt with as effectively as possible.

Rated 5 out of 5 stars

professional and friendly

Very professional and friendly staff and service.
The repair took ages to authorise because of my insurer but H&L were considerate and helpful, importantly providing good communication

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Getting it right

Booked car in for MOT and asked at same time for a quote to tidy up body work. It’s basis stuff but the people I dealt with at H&L really are very good. From booking through to collection everybody I interacted with was pleasant and helpful. I’ve had long experience of dealing with garages and in the past they ranked bottom down with double glazing salesmen.

H&L show how customer care should be done, I am most impressed.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

H&L Motors First Class Service

I have been using H&L Motors for at least a good 21 years + for all the cars I have had over that period. Including yearly MOT’s, Yearly Car service’s and Car repairs etc… and still to this present day they have given good customer service and definitely do a good job and take good care of your vehicle !
Rest assured, your vehicle is in good hands with H&L and you get a First Class Service and can be Trusted in the work they do !
On a last note, I have to give Mathew Wren a mention as his customer service has always gone above and beyond what is required ! So a big Thank You to Mathew. 🙏😀👍

July 22, 2022
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you for the review, we really appreciate the kind words and especially for recognising Matthew's efforts. H&L Motors

Rated 5 out of 5 stars

I had some bodywork done on my car and…

I had some bodywork done on my car and found that the work carried out was of a particularly high standard. Mr Damon Gilbert, the Repair Manager was extremely helpful, professional and represented the very best of the company. He took time to explain the quote, the nature of the work and the estimated tome to carry it out. Just the sort of staff member you need on your team! In the nicest possible way, I hope not to call in again but if I do then I’ll know where to go! Regards MD

July 12, 2022
Unprompted review
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Reply from Hlmotors

We really appreciate you taking the time to review our business, and thank you especially for referencing Damon who works incredibly hard to keep our customers happy. H&L Motors

Rated 5 out of 5 stars

Great service

Great local business. Always courteous, friendly and efficient. Highly recommended.

May 6, 2022
Unprompted review
Hlmotors logo

Reply from Hlmotors

Thank you very much for the review. H&L Motors

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