Holiday Architects Reviews 

908
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the knowledgeable local guides and the carefully crafted bespoke itineraries that cater perfectly to personal interests and family needs. People note that every detail from flights to excursions runs smoothly, allowing everyone to enjoy a stress-free adventure. Customers are particularly impressed with the seamless organization of transport and the charm of the selected boutique hotels across diverse destinations. Some people also felt that the journeys provided an ideal balance between exploring iconic landmarks and enjoying quiet downtime. Reviewers highlight that the responsive support and expert advice make planning effortless from start to finish.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, noting that arrangements go smoothly with detailed... See more

Staff

Customers consistently note positive experiences with staff, praising the team's professionalism and deep... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the seamless planning and... See more

User experience

Customers had positive experiences with user experience, consistently praising the seamless planning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our second trip through Holiday Architects. This time, 23 days touring Japan. Emma did a wonderful job; helping to plan our trip, listening to our ideas and giving her suggestions. We stayed in 10... See more

Rated 5 out of 5 stars

We recently returned from an amazing trip to Zimbabwe and South Africa. The trip, booked with Lisa went smoothly from the first conversation. All hotels were excellent as was the transport and guides.... See more

Company replied

Rated 5 out of 5 stars

A brilliant holiday perfectly put together for our family of 6 . Catherine listened carefully to our wishes and created a perfect, much awaited holiday, great walking , excellent accommodation and rea... See more

Company replied

Rated 5 out of 5 stars

Our first holiday to Japan was planned with attention to every detail. Fenton went above and beyond to make our trip truly memorable. He had first hand knowledge of where to be and what to avoid. The... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Since launching in 2010 Holiday Architects has set out to really listen to our clients – we get to know you, we get to know your travel needs and we design the perfect holiday to match. By operating in this manner, and avoiding the standard off-the-shelf packages offered by many other travel companies, we’ve become one of the fastest-growing and most-trusted tour operators in the UK. Underpinning all of this is the expertise of our team: each committed to servicing their specialist destination, backed up with a dedicated country website packed full of unique hotels, quirky excursions and engaging holiday suggestions. Every one of our team has visited their destination many times (often even lived there), has many years’ experience in the travel industry and is carefully chosen to fit with our friendly and helpful team culture. This means when discussing your travel plans, you’ll have the peace of mind that you’re not only speaking to a genuine expert but a real person who cares about you and your holiday. We believe we are better than anyone else at listening to your travel aspirations and turning them into perfectly designed holidays, but of course that is not always easy to substantiate, which is why we were extremely proud in 2019 to be named Wanderlust magazine’s ‘Top Tour Operator of the Year’, for the second year running, gaining a 100% satisfaction rating from their readers. Competition at these awards is fierce, so winning brings us a great deal of pleasure and pride as it means we have lots of very happy clients!


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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4.9

All reviews

(908)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Trip to Jordan

We booked a holiday to Jordan with Catherine at HA, which was sadly aborted due to the outbreak of war with Iran. Throughout the booking process she was helpful, responsive and listened to our comments/preferences so it was truly a tailor-made itinerary. It would have been a fabulous trip I’m sure. Catherine was equally helpful at explaining our options and keeping us updated when the war started. We were very disappointed not to go on our trip but appreciated her help in navigating the cancellation process. We will definitely use HA in the future.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Bespoke Travel

We had the most incredible trip with Holiday Architects to Oman a few years ago, truly a once-in-a-lifetime experience that our children still talk about. The itinerary was completely bespoke and perfectly tailored to our family.

Since then we’ve tried to travel with them again twice to Jordan, but unfortunately both trips have been disrupted by international events beyond anyone’s control. The first during the Israel/Iran tensions and now due to FCDO advice not to travel.

Throughout it all, Catherine has been absolutely fantastic. She has been clear, calm and incredibly helpful, always available with advice and support. In what could have been a stressful situation, she has been a dream to deal with.

Because of the experience we’ve had with Holiday Architects, I wouldn’t travel with anyone else as I know how amazing they are when the holiday works to plan and also how amazing they are when events escape us. I couldn’t recommend them more highly.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

My wife and I went to Costa Rica for 16…

My wife and I went to Costa Rica for 16 days in February. We chose Holiday Architects as our travel company and we are very glad we did. The holiday was arranged with Dawn whose enthusiasm was infectious. We wanted to see wildlife as opposed to a beach holiday and she picked out some great locations. We visited just three lodges. We started in the north with the rainforest, then to the cloudforest in the centre and finally the Osa Peninsular to the south. All accomodations were great. The travel arrangements all went smoothly and we were kept informed every step of the way. A great holiday with some great memories.
We would recommend Holiday Architects to everyone.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Helping me to get the best experience possible!

I have recently returned from South America after a bespoke holiday organised by Louise at Holiday Architects. I cannot praise her, and the firm, highly enough. She put together a holiday based on what I thought I wanted to do but including some ideas of what might also fit in well. I was travelling on my own and Louise was very sensitive to this in terms of making sure that my hotels were in parts of cities where she knew I would be safe. It is so important to be dealing with people who are so familiar with the destinations. Having planned this, Louise was a welcome presence in the run up to the holiday, when I had a wobble over the arrangements. She was always on the end of the phone to answer those little questions that come up. I can only say a huge thank you and I would not hesitate to recommend anyone to use the firm.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Just a wonderful holiday.

We recently have returned from Sri Lanka all organised by the very brilliant Rebecca Dodds.

All the arrangements were recently excellent. Our guide was charming, very knowledgeable and a pleasure to be around. The choice of small hotels that we stayed in was just what we wanted.

It was an unforgetable holiday and we would certailnly recommend Holiday Architects to anyone considering a similar adventure.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

The perfect trip to the Cape

From the outset Kirsty ( who we dealt with most of the time ) was extremely helpful , knowledgeable and always ready to listen and make suggestions . This was our first trip to the Cape and she guided us through all the options for our 3 week trip even when i managed to get my dates wrong ! The small hotel/lodges were all lovely as were the staff and Kirsty's suggestions of trips , things to do and see, restaurants were a great help . The hire car was just the job for our long trip and directions/routes were spot on . Roads wonderful , scenery awesome and wine and food excellent .
This was our second trip with HA and couldn't fault the preparation that went into the itinerary . Hope there is another chance to use them again although fast running out of years now ! Huge thanks.
Martin & Halla

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

A most Sri Lankan trip!

Lisa's expertise on Sri Lanka was key to helping me put together our itinerary for a 24 day trip around Sri Lanka. The entire holiday went without a hitch and we can't wait to go back to experience some more! I was apprehensive about being with a dedicated driver for this amount of time, but Murali's knowledge and consideration of what we wanted made it all 100% perfect. Thank you all!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

HA are experts in crafting your dream holiday

HA were really helpful with organising our holiday to South Africa, Catherine listened to all our needs and gave her advice on where to go, things we could do and which Safari experience to book, recommended really comfortable, safe and clean boutique hotels we stayed at. We had the perfect itinerary for us. We did everything we wanted to within our set budget and we were well looked after by our guides. Everything was seamless and i highly recommend HA they made it super easy. This is my second holiday HA organised for me and already planning the next one.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

2 weeks in Costa Rica

We have just returned from a wonderful two week holiday in Costa Rica.
Being our first time to the country we were guided by Louise who made suggestions and organised everything on our itinerary from start to finish. Everything went totally according to plan, we could not fault the organisation. As a multi destination holiday, all the hotels were brilliant as were the various activities and tours that were arranged. As an added bonus, as we had a long wait between a domestic and international flight home, Louise organised for us to be transported into the capital for a special lunch. All in all it was an exceptional holiday to an exceptional destination. We would highly recommend Costa Rica and Holiday Architects.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful holiday experience

Our holiday to Vietnam was just perfect. I worked with Fenton at Holiday Architects to secure the very best experience we could have within our budget and we were not disappointed at all. The hotels were all lovely and also each one was well located based on our needs and what we wanted to do and see in the different areas we visited. I was reassured by Fenton that he had visited each of our hotels personally. The local tour guides and drivers we had were knowledgeable and extremely helpful. I was worried as we didn’t have WiFi on Halong bay and I wasn’t able to check in online for our flight onwards but I needn’t have worried at all as our guide Tom had already done it for us by the time he met us off the boat. Having the opportunity to discuss the different options for planned activities in detail was also very helpful and allowed our chosen activities to meet our needs and wishes perfectly. It is the attention to detail provided by Holiday Architects that resulted in us having a wonderful holiday and I cannot recommend them enough. We will definitely be using them in the future

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

2 week trip to Malaysia

We had an amazing two-week holiday in Malaysia, and we couldn’t be happier with the experience. Erin really listened to our interests and created a package tailored specifically to us, while also offering thoughtful and helpful suggestions we hadn’t considered.

The itinerary struck the perfect balance between activity and relaxation. We enjoyed exploring and experiencing new things, but never felt rushed or over-scheduled. The hotels were charming, personal, and very comfortable — each with its own individual character.

The food throughout the trip was fantastic, and all transfers ran smoothly with punctual, friendly, and helpful staff. We especially loved that the trip wasn’t overly structured, giving us plenty of freedom to discover places and experiences for ourselves.

A truly memorable holiday — highly recommended!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic trip to Costa Rica

My husband and I have just returned from the most amazing trip to Costa Rica. This is our first time visiting this part of the world and we really appreciated Louise's help and advice developing an itinerary that suited our requirements. It was particularly helpful that Louise had personal experience of the hotels and activities we were considering. The whole trip ran very smoothly and exceeded our expectations on so many levels. We are already considering our next trip to South America and will certainly be using Louise and Holiday Architects again.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Exploring Namibia with expert guidance

We have just returned from an amazing trip to Namibia. After initial ideas of what to do and where we go, we contacted Kirsty who put together a great itinerary for us. It was exactly what we wanted and Kirsty’s in-depth knowledge of the country meant that our many questions were answered before we set off. We also realised that our last destination in Namibia wasn’t far from Victoria Falls and Kirsty organised a transfer there which briefly involved crossing through Botswana.
Namibia lends itself to self driving and we saw so many variations of scenery from desert with red sand dunes to Etosha, the game park which was teeming with wildlife.
We often met Dutch, Swiss and German people on our travels. However, we were surprised at how few British tourists there were, especially as Namibia’s first language is English and we drive on the same side of the road plus we felt safe and the people are so friendly and helpful.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

India in January 2026

We went to India in January 2026, our second trip with HA but first time to India. The interaction and advice we received from Clare was first class and we did change the agenda around. It felt like nothing was too difficult to arrange or rearrange. On the trip itself, everything went like absolute clockwork. The local guides were just so knowledgeable and that really makes the difference. Had an absolutely fabulous time and again, HA get a thorough recommendation from us. Thank you - We’d give you 6 stars if we could.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Spot on trip to Rajhastan and Kerala

We’re just back from a 3 week holiday in India which I can only describe as insanely brilliant. Clare at Holiday Architects listened to us and completely ‘got’ what we were after - smaller, boutique hotels, some countryside destinations (as well as great stays in Delhi, Agra, Jaipur and Udaipur), plenty of walking and cooking/local eating opportunities and not too many early starts or very long link up journeys. Clare also helped us tag on a final, chill out week in Kerala, drifting on a houseboat and staying in a couple of top backwaters’ resorts, the last one right on the Arabian sea. She stayed in close touch with her excellent local travel company contacts whilst we were in India - our driver and guides were all fab and any minor issues quickly sorted. We highly recommend Clare and Holiday Architects - and will be back!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

A personalised and very well planned holiday.

From an initial online enquiry I was contacted by Erin, who took time to determine our needs and desires. Within a couple of days she came back to us with a comprehensive itinerary which, over the following few days, we massaged between us to create a full and fabulous three centre holiday taking in Kuala Lumpur, Hoi An and Hue. On the actual holiday, the agreed itinerary went flawlessly, with the quality of the included hotels, transfers and tours being excellent. We had nothing to worry about but enjoying ourselves, and we did! We had a truly amazing time. Thank you Erin, an absolutely terrific job!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

We have just come back from a fabulous…

We have just come back from a fabulous holiday to CapeTown and the Winelands. As this was our first trip to Soufh Africa we wanted the planning and itinerary done by an expert and that's where Catherine from HA came in.
I can honestly say Catherine did a superb job, she asked our likes and wish lists and it all went to plan from the outbound flight to return to London Heathrow.
There were many highlights from the wine estate tours, CapecTown beaches and visit to Table mountain. I would certainly recommend Catherine and the HA team to everyone.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing two weeks in Sri Lanka

Just returned from our fantastic adventure in Sri Lanka. Lisa Jankus-Scott helped to organise a surprise trip for my husband’s birthday, she had various suggestions and the personalised itinerary exceeded all our expectations. This is the first time we have travelled with a chauffeur/guide but can definitely recommend it. Ananda was so helpful, knowledgeable and had a great sense of humour. Everything ran so smoothly from start to finish and we would definitely use Holiday Architects again.

January 19, 2026
Unprompted review

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